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RealTruck

4.4

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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New York
1 review
0 helpful votes
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Bought floor mats front and back. Order came quickly, was as described, fit well. Contacted customer service with a slight issue and they remedied it within a day! I am very satisfied. My husband also bought a set of floor mats recently and is very happy with them.

Date of experience: June 29, 2023
California
1 review
0 helpful votes
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Salesman was great
June 29, 2023

Easy, fast, got exactly what I wanted. Arrived right when he siad they would.

Date of experience: June 29, 2023
Ohio
1 review
0 helpful votes
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Ordering was smooth
June 29, 2023

The process was very smooth and ordering was very easy and shipment was fast.

Date of experience: June 29, 2023
Indiana
2 reviews
0 helpful votes
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Great customer Service
June 28, 2023

I called and spoke with Greg@ Real Truck. He was very helpful and informative in determining exactly what I needed.

Date of experience: June 28, 2023
Pennsylvania
1 review
0 helpful votes
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Good service
June 28, 2023

I wasn't sure if the cover I piked for my truck would fit, customer service helped me.

Date of experience: June 28, 2023
Pennsylvania
1 review
0 helpful votes
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Running boards
June 28, 2023

Prompt and precise help on questions and concerns and implementing purchase. Painless

Date of experience: June 27, 2023
Washington
1 review
0 helpful votes
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Title
June 27, 2023

Content for review. 50 characters required here. Done

Date of experience: June 27, 2023
New Jersey
2 reviews
0 helpful votes
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Great Customer Service
June 27, 2023

Mud flaps were not the correct fit, easy return and help with getting the correct mud flap for 2023 F150

Date of experience: June 27, 2023
Texas
1 review
0 helpful votes
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Salesman told me product will be in on Wednesday. This was a lie he know he was lying and even said the conversation was recorded trying to convince me he wasn't lying. Now there customer service won't even give me a call back. Stay away from Real Truck

Date of experience: June 27, 2023
Connecticut
1 review
0 helpful votes
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Fast and accurate
June 27, 2023

Great experience with customer service and my order was shipped quickly and I received the correct product! Will be using again for sure!

Date of experience: June 27, 2023
California
1 review
0 helpful votes
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Great Experience
June 27, 2023

Gabi was awesome via the chat option helping me purchase my product on the weekend! Without her help I honestly don't think I would have bought anything! Thank you

Date of experience: June 26, 2023
Minnesota
1 review
0 helpful votes
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Spot on
June 27, 2023

Found product on line did not find the exact product I wanted called no very little wait time service rep very helpful had exact product. Was delivered sooner than expected installed yesterday fit well looks great

Date of experience: June 26, 2023
Kentucky
1 review
0 helpful votes
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Outstanding Service
June 26, 2023

Texted the site on a Sunday and the customer service representative was absolutely outstanding answering my questions and even assisted me in placing my order. Will definitely continue to do business with RealTruck

Date of experience: June 26, 2023
Oklahoma
1 review
0 helpful votes
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Great experience!
June 26, 2023

Easy process, great deal, quick shipment! I ordered a tonneau cover through Alex, received only a couple days later! Would have been quicker if not for a delay with the shipping company. Will definitely be looking at RealTruck for all my future needs!

Date of experience: June 26, 2023
District of Columbia
1 review
0 helpful votes
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Very satisfied with the service
June 26, 2023

I started doing the process of a purchase on line but at some point during the process, I couldn't process my payment for the items. After speaking with my sales rep who by the way was most helpful he was able to assist me in completing the purchase.

Date of experience: June 26, 2023
New York
1 review
0 helpful votes
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All good shopping and delivery experience.

Mfg issues though:
Installation was another matter… it can and should be easy but reality is -one of the bolts broke- all but one of the bolts while screwing into the truck felt like they were going in cross threaded. My opinion, all the bolts should be grade 8 or better.

Date of experience: June 26, 2023
New York
1 review
0 helpful votes
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Surprised
June 27, 2023

I ordered front and rear floor mats and a rear cargo mat. They were both in stock and I only received the rear cargo mat, why?

Date of experience: June 26, 2023
New Jersey
1 review
0 helpful votes
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TruXedo Sentry CT for F-450
June 26, 2023

RealTruck's sales team was extremely helpful, and got me the tonneau cover I needed in a big hury. I ordered it on Wednesday morning and had it Friday afternoon! Competitive pricing, and great selection. Thank you RealTruck team!

Date of experience: June 25, 2023
New Jersey
1 review
0 helpful votes
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The sales rep was able to answer any questions that I had and the cover was ordered on Friday and I was able to install it on my vehicle by Sunday afternoon without any problems. I would definitely recommend Realtruck to anyone.

Date of experience: June 25, 2023
Virginia
1 review
0 helpful votes
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Bedrug liner
June 27, 2023

I like using RealTruck. I have made purchases from them in the past and have never had a problem. This time I ordered a Bedrug liner for my wife's truck and the associate verified the fit for me and also let me know of a price cut on the item. I received my order within a few days of placing the order.

Date of experience: June 25, 2023