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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Colorado
1 review
0 helpful votes
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Truck mirrors
July 5, 2023

Was very easy to order my product and operator was very helpful

Date of experience: July 5, 2023
Arizona
1 review
0 helpful votes
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Amp power steps
July 4, 2023

Very good, they know the product and sent the right part for my truck.

Date of experience: July 4, 2023
Louisiana
1 review
0 helpful votes
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$
July 4, 2023

No I don't want to write 50 characters if you make me I'll drop your rating.

Date of experience: July 3, 2023
California
1 review
0 helpful votes
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Very Pleased!
July 4, 2023

The order process was simple and the online chat was very helpful. I was amazed that the next day I had a tracking number for my Bak bed cover. I was very pleased with how fast and easy the purchase process went.

Date of experience: July 3, 2023
Maryland
1 review
0 helpful votes
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OAKEDOK
July 3, 2023

NO PROBLEM ORDERED ITEM ON THURSDAY AND RECIVED IT MONDAY.I HAVEN'T HAD TIME TO INSTALL IT YET BUT IF IT IS AS EASY AS THEY SAY IT IS I WILL BE ESTADIC.

Date of experience: July 3, 2023
West Virginia
1 review
0 helpful votes
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Excellent service
July 3, 2023

Customer service was very thorough as to what I needed per my request. They are also were patient and very polite.

Date of experience: July 3, 2023
California
2 reviews
0 helpful votes
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Best Tonneau cover ever!
July 3, 2023

I erronously ordered wrong cover. Wanted electric but ordered manual by mistake. Real Truck made exchanging covers very easy. Just received return labels and ready to ship back. Appreciate all who helped in accomplishing this exchange.

Date of experience: July 3, 2023
Florida
1 review
0 helpful votes
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Chat vs phone
July 3, 2023

While trying to figure out if one type of sidebox would fir on my truck chat wasn't very helpful. They said they didn't have the information I needed and would have list a sale. However I did decide to call. Way different outcome then! Not only did they find out one type wouldn't work another type did. That way they did make a sale. So if you need info, call don't chat!

Date of experience: July 3, 2023
Pennsylvania
1 review
0 helpful votes
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2024 accessories for my 2500 hd
July 2, 2023

Everyone was helpful tracking was good and I received defective vent shades and customer service stated they would completely replace them.

Date of experience: July 2, 2023
Louisiana
1 review
0 helpful votes
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Fast ship and packed very good!
July 2, 2023

The associate was knowledgeable and processed my order in a timely manner. Item as described and quick delivery.

Date of experience: July 2, 2023
Oregon
1 review
0 helpful votes
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2nd try fail
July 3, 2023

My first order was running boards, came with missing hardware and two left side boards. Tried using them again for wheelwell liners, showed up with no hardware

Date of experience: July 1, 2023
Oklahoma
1 review
0 helpful votes
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Online order for tonneau
July 1, 2023

Gabi worked with me to get my cover ordered. She said it could be a week to arrive, but it got here the next day! Placing the order was quite easy.

Date of experience: July 1, 2023
Texas
1 review
0 helpful votes
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Quality
June 30, 2023

Fast shipping, perfect fit, easy install. Looks great but: i will see how it holds up under time

Date of experience: June 30, 2023
Illinois
1 review
0 helpful votes
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Purchase
June 30, 2023

I haven't received the product yet, but finding and ordering was easy.

Date of experience: June 30, 2023
Pennsylvania
1 review
0 helpful votes
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Order and delivery
June 30, 2023

I tried to order AVS window visors for my 2019 Chevy Colorado. Unfortunately, the site would not allow me to do so. So, I called and spoke to Robert Jeroma, who was very professional and helpful. He looked up the item and it was easy to make the order. The items were delivered in less than a week. All fit perfectly.

Date of experience: June 30, 2023
Pennsylvania
1 review
0 helpful votes
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Order product
June 30, 2023

Daniel Diaz and I throughly went through each step to assure I was 100% understanding the order.

Date of experience: June 30, 2023
Florida
2 reviews
1 helpful vote
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Chris was a very knowledgeable rep. Excellent job! He helped me tremendously with my choices of truck accessories. Thanks Chris.

Date of experience: June 30, 2023
South Carolina
1 review
0 helpful votes
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Husky Floor Matts
June 30, 2023

Worked with online sales, professional and very knowledgeable.
Will purchase from RealTruck again

Date of experience: June 30, 2023
Illinois
1 review
0 helpful votes
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Great Experience
June 30, 2023

My 1st time doing business with this company based on recommendations seen on the MaverickTruckClub forum, quickly became my go to source for accessories for my new truck. Very pleased with their professionalism, quality of products and service. Products arrive in reasonable time and packaged well.

Date of experience: June 30, 2023
Massachusetts
1 review
0 helpful votes
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Picking the right company
June 30, 2023

Excellent on line experience. Sales rep was great and really helped me select the right product for truck.

Date of experience: June 29, 2023