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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
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Reliability
July 7, 2023

Just took a few minutes to place my order the staff was very helpful and knowledgeable.you can away rely on these people at real truck

Date of experience: July 7, 2023
Kenya
1 review
0 helpful votes
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Fender liners
July 7, 2023

Called to make sure fitment was correct part - short wait on hold and then knowledgeable guy confirmed and entered order. Quick and painless.

Date of experience: July 7, 2023
Ohio
1 review
0 helpful votes
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Nerf Bar Order
July 7, 2023

Sales person was very helpful and the payment process was streamlined.

Date of experience: July 7, 2023
Texas
1 review
0 helpful votes
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Awesome! Fast friendly delivery and great customer support staff.

Date of experience: July 7, 2023
Wisconsin
1 review
0 helpful votes
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Great Service
July 7, 2023

Great help in making sure the products I ordered were the correct products for my truck. My order was shipped the same day I placed my order. I would definitely order from Reak Truck again.

Date of experience: July 7, 2023
Texas
1 review
0 helpful votes
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Great Service!
July 7, 2023

Great experience dealing with online chat and purchase of Tonneau Cover! Was able to ask questions, get answers and order my part, all while chatting with just one person and the whole experience only took a few minutes! Item shipped out next day!

Date of experience: July 7, 2023
Massachusetts
1 review
0 helpful votes
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Very good
July 7, 2023

Very timely and anyone I talked to was very helpful.

Date of experience: July 7, 2023
North Dakota
1 review
0 helpful votes
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Great service!
July 7, 2023

Everything went smooth with no issues. The product fit perfectly

Date of experience: July 6, 2023
Pennsylvania
1 review
0 helpful votes
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Good product
July 6, 2023

Have not received or installed it yet, But it looks like a great product and exactly what I need. Thankful they have the return policy for the one I had to ordered first..

Date of experience: July 6, 2023
Kansas
1 review
0 helpful votes
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Don't have one
July 6, 2023

It was a pleasure dealt with real truck awhile a go same good people to do business with

Date of experience: July 6, 2023
Missouri
2 reviews
0 helpful votes
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Very satisfied
July 6, 2023

Very pleasant the representative was very helpful and very patient I told him exactly what I was looking for and he helped me out a lot and was very honest about if the part would or would not work on my vehicle

Date of experience: July 6, 2023
Arkansas
1 review
0 helpful votes
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Helpful
July 6, 2023

Ordered wrong cover they made sure I reordered correct item and no problem returning wrong cover at all.

Date of experience: July 6, 2023
Kansas
1 review
0 helpful votes
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Super Fast
July 6, 2023

I talk to Alexander Cowley, was very pleased with his answer to my questions and delivery was very fast. Thank you Alexander keep up the good work.

Date of experience: July 6, 2023
Texas
2 reviews
0 helpful votes
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Great customer service
July 6, 2023

Nick M did a spectacular job. He's professional, knowledgeable about his products, expeditiously processes orders, and follows up to ensure smooth transactions. He provided me with a seamless purchase and delivery.

Date of experience: July 6, 2023
North Carolina
1 review
0 helpful votes
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The purchase
July 6, 2023

The new purchase was smooth and was well communicated. Easy as 1-2-3

Date of experience: July 6, 2023
Idaho
1 review
0 helpful votes
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Running Boards
July 5, 2023

Dealing with Real Truck was easy & until product is received I cannot give a accurate rating until I receive the product. Hopefully will be easy to install...

Date of experience: July 5, 2023
New York
1 review
0 helpful votes
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Shopping experience
July 5, 2023

I dealt with Courtney B on the chat line,and she was very helpful, I got my order placed with no problem and she guaranteed the fit. I haven't received it yet but I'm confident it will be fine.

Date of experience: July 5, 2023
Texas
1 review
0 helpful votes
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Tonneau Order
July 5, 2023

Anne was very helpful. She answered my questions and expedited my order.

Date of experience: July 5, 2023
Colorado
1 review
0 helpful votes
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Truck mirrors
July 5, 2023

Was very easy to order my product and operator was very helpful

Date of experience: July 5, 2023
Arizona
1 review
0 helpful votes
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Amp power steps
July 4, 2023

Very good, they know the product and sent the right part for my truck.

Date of experience: July 4, 2023