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RealTruck

4.5

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Arizona
1 review
0 helpful votes
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Agent on the chat function answered all my questions and was able to help me place an order.

Date of experience: March 18, 2026
Oklahoma
1 review
0 helpful votes
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I've read many reviews about the bed covers and I spoke to an associate, they were very informative and gave detailed information.

Date of experience: March 16, 2026
1 review
0 helpful votes
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No hassle orders excellent on time service very satisfied thank you

Date of experience: March 17, 2026
Maryland
1 review
0 helpful votes
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Easy to order as the customer service rep is very knowledgeable about the products. Price seemed fair - at least compared to the more advertised competitors. Shipping included in the quoted price- not an add on. The only negative is the thickness or feel of the mats themselves as they are not as hefty as the competition however they do fit perfectly
As to longevity- that is up in the air as I just installed them- get back to me in 10 years LOL

Date of experience: March 17, 2026
1 review
0 helpful votes
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Everything went fine with the buying experience. But get my package go open it up pull out all the parts. No INSTALLATION GUIDE OR INSTRUCTIONS. One piece of paper that says call this number for installation help. And only open certain hrs. Bad experience not to happy. There installation video on there page but it's not the same truck so that doesn't help much. I thought these were plug and play but I guess not. I have no clue where all these wires go without instructions.

Date of experience: March 13, 2026
Washington
1 review
0 helpful votes
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I ordered the Bak Revolver X4t with T-slot, 2 days later I got Cancellation request. I did not request this, I called them and they said the product has been dicontinued so they cancelled it. It was on sale at the time, and the website still shows it available. Was for a 2025 ford Ranger Raptor. Disapointing!

JH

Date of experience: March 10, 2026
Colorado
1 review
0 helpful votes
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This package or order was cancelled. I didn't get any notice of delivery. It even has cancelled on two of the stickers on the box

Date of experience: March 12, 2026
North Carolina
1 review
0 helpful votes
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I left messages for the customer service agent to call me back and she never did.

Date of experience: March 11, 2026
Ohio
1 review
0 helpful votes
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The customer service rep who assisted me was fully knowledgeable of the company's product line and was able to quickly point me to the correct accessory I needed.

Date of experience: March 10, 2026
1 review
0 helpful votes
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Matt was a great help
March 20, 2026

Matt was a great help. Knew exactly what I needed from my "kind of description".

Date of experience: March 10, 2026
Virginia
1 review
0 helpful votes
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I was very pleased with customer service. I have dealt with other companies and they have actually been very rude. I will deal with Real truck in the future again

Date of experience: March 10, 2026
California
1 review
0 helpful votes
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I made my purchase online and dealt with Daniel. He did a great job in helping me. My purchase has not arrived yet, so I am looking forward to it being delivered. Daniel was easy to work with. I recommend Real Truck's as a good place to do business with.

Date of experience: March 10, 2026
1 review
0 helpful votes
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These company is either a scam or they are the most incompetent business ive ever unfortunately done business with. I strongly suggest you read the reviews from customers who never received their purchases or a refund. BEWARE

Date of experience: March 10, 2026
Illinois
1 review
0 helpful votes
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Great great, great, great great, great, great great, great, great great, great, great great, great, great great, great, great great, great, great great, great, great great, great, great great, great,

Date of experience: March 9, 2026
South Carolina
1 review
0 helpful votes
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I placed an order online for a BakFlip MX4 and received it within a few days. Excellent product that fit well and looks great on my truck. Would definitely recommend the products and the company.

Date of experience: March 1, 2026
1 review
0 helpful votes
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Smooth purchase process and quick turnaround. The tonneau is very nice and install was pretty easy.
This might be a logistics nerd thing, but I was very pleased with the packaging. It was packed/shipped with the customer in mind. Everything was easy to unpack and assemble.

Date of experience: March 3, 2026
1 review
0 helpful votes
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Sales girl was exceptionally professional and courteous and very helpful

Date of experience: March 5, 2026
Texas
1 review
0 helpful votes
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This is my second attempt to get the part I need…hopefully the correct part is sent this time. Phone was breaking up so difficult to hear everything the customer rep was saying.

Date of experience: March 2, 2026
Texas
1 review
0 helpful votes
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I had a question about a part I was looking at buying. The customer service rep was awesome. He answered every question I had and got them ordered for me.

Date of experience: March 1, 2026
Washington
1 review
0 helpful votes
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The cover looks great but with the instructions and the fit it is really hard it install to much detail in sum parts and not enough in others a straight forward simple picture and instructions would be better, the design flaw is it is IMPOSSIBLE to keep the railings from tipping downward there just isn't enough metal to latch on to to keep it level

Date of experience: March 2, 2026