Realtor.comReviews 717

I signed up with realtor.com for leads last spring (5/2017) for a zip code in my area for 6 months. I received half a dozen calls over 2 months - in the middle of the night, at odd times when people typically wouldn't be calling. In talking with them, I found out other realtors were given the same leads, which I was never told. Why would I pay for leads if they are shared? Also, after speaking with the salesman, I was told there were two levels of service which I was never told. Very shady practices, truth was not told and I NEVER got a lead who I talked to. They always called and left a message and once it was the same number different person. Really seemed like it was staged to make it seem I was getting the leads I was "paying" for. That the "realtor" name was on this has been very disconcerting to me as we are held to a higher standard to be called a "realtor". I am very glad they are being called on the carpet about their practices.

I used Realtor.com 3 years ago and was fairly pleased. I signed up again last summer and have been horribly disappointed. 99% of the leads are total junk, its not people who are looking to buy at all, of course when you call Realtor.com they just blame it on your closing skills. The best was when they said to be successful you need to call each lead at least 15 times the first day to get a hold of them. Yeah right, if someone is interested they will respond to my email, text, call, and or voicemail. I do all 4. Oh and to make matters worse now Realtor.com allows mobile homes on leased land on their site. Now 90% of my leads are for properties I can't even legally sell as a real estate broker. I spent an hour on the phone with realtor.com and they could care less, they offered me a free month and basically said tough luck.

I was hopeful signing up with Realtor.com that I would get decent leads with quantity. That did not happen. In two months I've had two leads, one land lead and one realtor seeing where the leads get sent to. They say land leads don't count against you. But I didn't get any other for the month. I tried to cancel my membership but they are giving me the run around. Saying I have to talk to an account specialist. "Sorry he is not available" every time I call. "He will call you back in 24-72 hours." I have never had him call me in over 2 weeks.

They don't care about realtors. No surprise NAR severed ties with them. They are going downhill fast.

SUPER PISSED. What a time waste.

As the other reviews state, this website and company is a total rip off! I would get billed constantly by them and in return got only leads for $30,000 mobile homes! I asked them for the $500/month I was charged, was that all that I am worthy of? Never got a straight answer, just more leads for $30k mobile home leads. I cancelled my credit card and did they ever chase me and threaten that I had a 1 year contract, they are frauds dont get roped into this, agents and brokers beware!

I worked with ANDENISE at realtor.com for months until she told me new leads opened and she wasn't there to run my order for new leads and another rep had placed them. First lie I looked at the bottom of the contract her name was all over it. I told her I wanted to cancel and she told me she never ran the order to begin with and that I should cancel because she never ran the order. Foolishly I believed her that canceling my card would cancel the order. NOW I RECIEVE DAILY CALLS TELLING me I owe $3000. She told me this was the opposite of Zillow. Turned out to be exactly the same. Attorneys pleae help

I; m paying $250 a month for basically nothing. I get 1-2 leads a MONTH and they are crap. I want to get out of my contract but they stick to the one year. Rip off. Liars. BAD customer service. I would not buy a lead from them if they were the only provider.

I wrote a bad review last night about realtor.com. It stated that I felt its leads were not real. Basically I am trying to get out of a contract that I knew nothing about.
This morning I looked at my bank statement and the monthly charge was take out ( 8 days before it was due). The crazy part is I was searching the web on how to get out of it and looking up how to stop payment on my credit card. It's almost like they knew I what I was going to do today, but it was to late they took the money first. I am sorry, that is not a coincidence. Who do I complain to?! Text *******766 if you have an answer.

Promised me 4 leads a month, promised me i would be the only one to get leads on my own listings! All a lie and i have the proof several times over. I have also e-mailed my account manager for the last three weeks and ask him to call me. NO return calls. Then this past week i e-mailed him and asked for a contact for upper level management. It has been 6 days and again nothing! I have proof of everything i just typed. I had my son and wife go on to REALTOR.com and request info on one of my listings and i did get the lead, HOWEVER they also received e-mails & phone calls from other REALTORS about their listings in the general area of my listing. Realtor.com also sent them other homes to preview in the area! THEY ARE LIARS!
I have cancelled my credit card so they can't charge me anymore and i am sure i will have to get my real estate attorney involved before this is all over. This is the 2nd time in the last 10 years that i have tried to do business with them & the last! Run from them if they contact you & if you do any business with them, you had better RECORD the conversation because they will deny they said it! I have been in the business for over 30 years and these guys are the worst LIARS of all!

Promised me I would be one of two agents that shared the zipcode. I have it as text he sent me. Also promised me 40 leads, also in my text. However on contract it says leads are not guaranteed. Fraudulent misrepresentation. Found out I am possibly one of hundreds for that particular zipcode. Only lead I got was the following morning which someone else claimed. My guess is that it was to appease me so I wouldn't cancel within 3 days. Have a long email documenting everything for future class action suit. Any attorneys want to take it on for all of us?

Realtor.com website will post photos of the inside of the house that they are selling while occupied with tenants, so that means if they take photos of your bedroom with your bed unmade, laundry baskets filled up kids toys laying around and showing off your values then it will be easy information that thieves and drug users can get access too making these thieves and drug users to plot and stalk your every move so that when you leave your home they can break in to your home. This is common sense, Just goes to show you that these home real estate agents don't give a $#*!

I signed up to for a zip code lead program where I heard all the same promises that have been described in the Bobik lawsuit (https://www.inman.com/2018/01/11/lawsuit-accuses-realtor-com-of-defrauding-agents). The one key that I had is that the sales rep over-sold the program with too many promises. What started out to be a small investment to build leads soon became a $400 a month contract. When I received and reviewed the paperwork, I quickly called and emailed a cancellation of contract under the 3 day right to withdraw. Over the past month Realtor.com has continually tried to charge my credit card. After several calls I received a credit on the account and was assured that it was taken care of... and two days later another series of charge attempts. I have had to freeze that card and again complained to Realtor.com. But as of today, another week later, it is still the same.

Save your money and put it to more directly controlled advertising. It might take a bit more work, but it is better than spending hours on the phone cleaning up the mess that Realtor.com has caused with no gain.

The listing details are much easier to read than on Zillow and it has room sizes which I think are important. It's way too slow to update though.

I am carefully documenting all of my "leads" from Realtor.com with response times and quality. I want to know if anyone is aware of any class action lawsuits that are in progress or brewing. I cannot believe how dishonest they are. This is not misleading, this is downright dishonest.

If you are thinking of Realtor.com as an advertising venue, invest the money in someone who can create your personal website and personal internet advertising. You will be glad that you did.

Please, if you now of any class actions, respond in this thread.