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RealESALetter.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

RealESALetter.com is America's trusted source for legitimate Emotional Support Animal letters, connecting individuals with state licensed mental health professionals across all 50 states since 2019.

We know how much your ESA means to you. They're not just pets. They're your comfort, your calm, your reason to get through tough days. You shouldn't have to fight to keep them by your side.

That's why every ESA letter we issue comes from a licensed therapist who conducts a real clinical evaluation, not an automated form. Fully compliant with the Fair Housing Act, with verifiable license numbers on official letterhead.

Why 15,000+ Americans Trust Us:

1- Licensed mental health professionals in every state
2- 24 hour digital delivery
3- 100% money back guarantee if not approved or landlord rejects
4- Full federal, state and HIPAA compliance
5- No pet fees, no breed restrictions

Your emotional support animal helps you heal. We help you keep them, guaranteed.


realesaletter.com
Surfside Beach, SC, United States
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RealESALetter.com Reviews Summary

RealESALetter.com has a rating of 4.8 stars from 984 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RealESALetter.com most frequently mention emotional support, whole process and customer service. RealESALetter.com ranks 6th among Pets sites.

service
121
value
67
shipping
42
returns
33
quality
94

Instant Feedback

1 review

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California
1 review
19 helpful votes
Follow Sohee K.
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I rarely write reviews but I had to for Derek. He's awesome! He helped me since I entered this website. He made sure all my questions were answered and went out of his way to explain the process step by step. I've been checking different website for ESA Letter, but I just knew this website was the one as soon as I spoke with Derek. I highly recommend this website and Derek! Five starssssss! Thank you.

Date of experience: April 30, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Sohee. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

California
1 review
0 helpful votes
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Professional
April 28, 2020

I received help ever since I entered the site and my question were answered quickly. I am very pleased with my letter

Date of experience: April 26, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Kelly. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Wisconsin
1 review
1 helpful vote
Follow Candi V.
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Great to work with
April 11, 2020

Very easy to work with, and they answered questions quickly. My letter arrived quickly and was very professional. I recommend them to anyone needing this.

Date of experience: April 10, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Candi. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Ohio
1 review
1 helpful vote
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Amazing
April 11, 2020

I was very hesitant at first about the services but after communicating and providing proof I went ahead and went with the services and they were amazing! Now my dog can travel and live with me and my baby girl with no worries! I absolutely recommend this service. I'm very pleased.

Date of experience: April 10, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Ebony. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

New York
1 review
0 helpful votes
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I'm very impressed with the professionalism and the fast follow up. The service is very high quality and helpful.

Date of experience: April 4, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Alessandra. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Texas
1 review
2 helpful votes
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Great and quick!
April 5, 2020

Working with everyone was amazing and easy. The letter was professional and just what I needed during my move. I cannot recommend them enough!

Date of experience: April 4, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Erin. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

GB
1 review
25 helpful votes
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It's the real thing!
March 16, 2020

Very easy process from start to finish. I needed an emotional support letter to fly with my dog in the cabin and Derek was brilliant in making sure I had everything I needed in time for my flight.

Date of experience: March 15, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Alex. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Georgia
1 review
1 helpful vote
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They are always helpful and great at answering anything i need! Very professional. I have used this service for 2 years now and i couldn't be happier with their service!

Date of experience: March 14, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Brittany. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

New York
1 review
20 helpful votes
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Derek was absolutely brilliant. I honestly was a little bit sceptical of the site before speaking to Derek, he was able to explain everything clearly and with a good sense of humour and understanding of my situation. I truly don't believe that I've had a better customer service experience in quite a number of years. I will be a repeat customer for life just knowing you have genuinely lovely people working for the company.

Date of experience: March 6, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Angus. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Arkansas
1 review
18 helpful votes
Follow Rich P.
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I used RealESA to get my dog certified as an ESA to assist with my emotional support issues. The process was easy and great. They were knowledgeable and helpful. Derek did an excellent job of providing the information I needed and answering all questions that I had.

Date of experience: March 5, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Rich. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Pakistan
2 reviews
1 helpful vote
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Convenient Service
December 19, 2019

I took my service dog to a hotel last week as I have ESA letter provided by this webiste.
No questions were asked and I did not have to pay any pet fees.
This is authentic websitr for ESA certification Thank you so much for your convenient service.

Date of experience: December 17, 2019
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Janifer. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Pakistan
2 reviews
6 helpful votes
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Impressive work!
November 16, 2019

My younger sister is really fond of puppies and she is slight mental disorders. After consulting a doctor she was advised to own an emotional support animal in order to rectify her mental issues by keeping a pet. I was being referred by one of my friends to contact this certification website to get an esa letter. I am amazed that mental health therapists were highly empathetic while listening about my sister's disorders and they helped me in issuing a letter within 24 hours! Highly appreciated!

Cheers
Alex

Date of experience: November 15, 2019
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Alex. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Germany
1 review
2 helpful votes
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Much appreciated
October 18, 2019

I travel a lot because of work so at times my wife is alone, two years back she had her sister to accompany when I was gone and they were really close I too used to get jealous at times! Sadly we lost my wife's sister in a car accident a year ago and my wife was struggling to fight against the depression, I postponed all my business trips to stay with her but after 6 months my business needed my attention and we thought of adopting a cat which she always wanted to have but the landlord was not letting us keep Mia without getting an ESA letter. Our landlord referred us to this website and we are impressed with the type of service we got from them.

Date of experience: October 17, 2019
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Aryonna. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Pakistan
1 review
2 helpful votes
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Great Experience
October 14, 2019

I've had Tiger - Shih Tzu for last 2 year and I just moved into this new house and this new landlord wanted me to either let go tiger or wanted me to pay a deposit of $250. Letting go tiger was not an option as he is the only family I have and affording $250 was not easy for me. And I found these guys, I was not sure but I was in need so I had to trust someone so I gave them a chance. Even though it was a bumpy ride with them and had to get some corrections a couple of times but they were always there!

Date of experience: October 14, 2019
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Sam. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Germany
1 review
2 helpful votes
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Highly reliable
October 13, 2019

My therapist retired & my ESA letter got expired. My landlord! She won't let Nancy (My Dog) stay, I was so worried. I'm so fond of her, she helped recover from depression and anxiety after my son passed away. A friend of mine referred me to these guys, frankly, they got the letter a bit late (2 days late) but I got it! Recommended!

Date of experience: October 13, 2019
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Nonaa. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Pakistan
1 review
2 helpful votes
Follow Julia H.
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100% legit!
October 13, 2019

Realesa guys are real life saver! Another company I paid for esa letter scammed me. I was not sure if I wanted to get the letter online but I had no other option as I needed the travel letter as soon as possible because I had to visit my family in Miami and I couldn't leave my cat alone! I searched them online and these guys told me to trust them and even charged me half price until they delivered me the letter. I was amazed they got the letter for me within 24 hours, even though I feel they were a bit expensive but at least I got what I want.
These guys are 100% legit!

Date of experience: October 12, 2019
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Julia. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Pakistan
1 review
1 helpful vote
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I'm 55 and single & love traveling with my cat. Taking her along was always a problem, sometimes airlines won't accept and sometimes hotels won't let me in. A co-worker suggested me the realesaletter guys and I got the travel letter from them & I now can take Tommy along without any hassle.

Date of experience: October 9, 2019
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Alex. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Pakistan
1 review
3 helpful votes
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I never thought I could take my dog with me to restaurants and grocery stores. I got my travel letter from them which arrived a day late but it is legit. I can check into any restaurant with my dog as long as I inform them in advance and also have my letter with me when I visit. My life has been so much better since I can travel anywhere with my dog who has been a great help with my mental condition. You just need to make sure it is completed on time. The whole experience was very user friendly on the website. They send text and email notification when the letter is ready to download.

Date of experience: October 4, 2019
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Rebecca. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Pakistan
1 review
2 helpful votes
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Great Service!
October 3, 2019

One of the things that keep me going is my dog Lilly, the boxer mixed. It is really hard for me to be all by myself but when I had to change my apartment, I wasn't allowed to bring Lilly along unless I pay a pet deposit and a monthly fee. I found this website and thanks to them I realized that I am protected by the law to bypass the "No pet Policy" in my residence. The therapist even called me before writing the letter. Good service, thanks.

Date of experience: October 2, 2019
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Frank. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Pakistan
1 review
1 helpful vote
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Thank you so much
September 13, 2019

I am a Veteran and suffer from PTSD. I had been trying to get my Husky certified but people don't understand condition. Good that their therapists are really good and caring. Got a special discount on the fee for the letter for being a veteran. Now I can easily travel with my dog. Thanks, you guys.

Date of experience: September 12, 2019
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Ryan. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.