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RealESALetter.com

4.8

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From the business

RealESALetter.com is America's trusted source for legitimate Emotional Support Animal letters, connecting individuals with state licensed mental health professionals across all 50 states since 2019.

We know how much your ESA means to you. They're not just pets. They're your comfort, your calm, your reason to get through tough days. You shouldn't have to fight to keep them by your side.

That's why every ESA letter we issue comes from a licensed therapist who conducts a real clinical evaluation, not an automated form. Fully compliant with the Fair Housing Act, with verifiable license numbers on official letterhead.

Why 15,000+ Americans Trust Us:

1- Licensed mental health professionals in every state
2- 24 hour digital delivery
3- 100% money back guarantee if not approved or landlord rejects
4- Full federal, state and HIPAA compliance
5- No pet fees, no breed restrictions

Your emotional support animal helps you heal. We help you keep them, guaranteed.


realesaletter.com
Surfside Beach, SC, United States
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RealESALetter.com Reviews Summary

RealESALetter.com has a rating of 4.8 stars from 982 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RealESALetter.com most frequently mention emotional support, whole process and customer service. RealESALetter.com ranks 6th among Pets sites.

service
121
value
67
shipping
42
returns
33
quality
94

Instant Feedback

1 review

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Singapore
1 review
0 helpful votes
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Simple And Easy
October 2, 2020

So simple and I feel the right questions were asked. I am happy I will be able to take my kitty with me when I move, soon!

Date of experience: October 1, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Peter. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Singapore
2 reviews
3 helpful votes
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Glad I Found It
October 2, 2020

The team is highly supportive, and they answered all my queries quickly. My letter arrived on time. I recommend everyone to contact them if they need an esa letter.

Date of experience: October 1, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, David. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

District of Columbia
2 reviews
0 helpful votes
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I got what I want.
October 2, 2020

I searched them online and these guys told me to trust them and even charged me fair price until they delivered me the letter. I was amazed they got the letter for me within 2 days, even though I feel they were a bit expensive but at least I got what I want.

Date of experience: October 1, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Frank. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

New York
1 review
0 helpful votes
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Job Well Done Guys!
October 2, 2020

After receiving their professional service now I know why they are the best Real esa providers in the States.

Date of experience: October 1, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Carl. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Pakistan
1 review
0 helpful votes
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Good job Guys
October 2, 2020

Great service. I am happy with the service and fast delivery. Now i can new get a dog for me and keep it in my house

Date of experience: October 1, 2020
Texas
1 review
3 helpful votes
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I really love the fact that I got to pick this company above other ones in the market for my ESA letter. They are real ESA letter and their customer service is amazing. They always answer your calls and make sure that whatever you need they can fix it. I am beyond glad that I pick them. Derek is one of the best there as well. He always makes sure that whenever I need help he gets the job done right away and his customer service is excellent too. I'm grateful with him.

Date of experience: September 22, 2020
Germany
1 review
3 helpful votes
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Great customer service
September 22, 2020

Derek Marshall helped me with my dog and he was incredibly kind and patient. 10/10 would recommend!

Date of experience: September 20, 2020
New York
1 review
13 helpful votes
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I had a last minute flight that I needed my dog for. I spent half a day calling at least a dozen ESA companies with no luck at all because it was a Sunday or the therapists were away and a host of other problems. I called Real ESA Letter in tears because I was certain I was going to have to travel alone and I can't really function without my dog. He has saved my life, has gotten me through some bad panic attacks, and prevented so many more. I NEEDED him with me for thisntrip and no one could help, EXCEPT FOR THESE GUYS! I called at almost 7pm and told them my problem and that I needed a letter for the next morning. AND THEY GOT IT DONE! I was able to print my letter and went through the airport with no problems with my pup! Forever grateful and I cannot thank them enough! A potentially disastrous trip for my mental health was turned into a wonderful, fairly carefree trip thanks to them!

Date of experience: July 21, 2020
Florida
1 review
16 helpful votes
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I am very grateful I found this website. As soon as I entered Derek asked me if I had any questions, I obviously had a bunch of questions. He was so helpful and answered in such a nice way. He provided me with the information I needed to be able to have the letter for my dog Luna. I got the letter in such a fast manner; it is great and is all I need to be able to fly with my dog. I searched for other companies too to see which one was the best but I went with this one because of the customer service. Derek was able to answer my questions right away and that gave me reassurance. Thank you so much.

Date of experience: July 12, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Eva. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

New York
1 review
13 helpful votes
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While working with Real ESA Letter, my contact was Derek Marshal. At any given time, i was able to contact Mr. Marshal and receive an immediate response. The service was thorough, helpful, and exactly what is needed when dealing with a matter of this sort. I found him and the service to be very professional. Even with a few complications around the letter, the response to have it fixed was incredibly fast and much appreciated. I would highly recommend this company and am more than satisfied with their help, specifically Mr. Marshal.

Date of experience: July 7, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Makayla. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Louisiana
1 review
0 helpful votes
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Received my letter very fast, and was able to quickly speak with someone from customer service to answer a few questions I had.

Date of experience: June 15, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Julia. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Ohio
1 review
3 helpful votes
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Great service
June 15, 2020

Great service. Derek was a great help keep me updated on my letter. Everything came out perfect haven't given to my landlord yet but it looks legit.

Date of experience: June 15, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Taylor. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Texas
1 review
14 helpful votes
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I did a lot of research before choosing Real ESA Letter. I had a lot of questions before I requested my ESA letter. Customer service called me immediately to answer all my questions. There was a very quick turn around with the 2 letters I requested. 6 months later, I changed my name and reached out to customer service. They were able to change my name and send me updated letters within 24 hours. I have travelled with my dog with the paperwork from Real ESA Letter and have not had any issues. I would definitely recommend!

Date of experience: June 10, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Lindsay. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Kansas
1 review
13 helpful votes
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Great service!
June 12, 2020

Through and through great experience with this process. I was not sure of legitimacy of the website and Derek was very thorough in describing verification as well as how the process would take place. Each step was easy to follow and Derek was able to thoroughly answer all of my questions. Definitely recommend!

Date of experience: June 10, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Emily. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

California
1 review
0 helpful votes
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I contacted Real ESA letter for housing concerns, they were able to help my daughter and I with supporting documents for our landlord. My agent kept in contact with me until my letters were complete.

Date of experience: June 7, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Tawnya. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

Pakistan
3 reviews
5 helpful votes
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Excellent
May 15, 2020

My experience was convenient and seamless. They provided additional resources for me as well as I continue to progress... ;)

Date of experience: May 13, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Jason. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

California
1 review
4 helpful votes
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I have never dealt with needing an ESA letter before so I didn't know where to start. I began searching the internet and quickly realized how many there were to choose from. Now I needed to select one that was a legitimate site and would not fraudulently overcharge me for a letter that in the end would not be accepted. After researching site after site, REALESA LETTER had quite a few good reviews and their price was reasonable.
When I completed the short online process I had a little difficulty accessing the site to print out my letter. I went to the live chat and Derek Marshall assisted me. He was very patient and guided me step by step to access the letter. For some reason that wouldn't work, he went above and beyond and did what he needed to do on his end so he could send it directly to my email. At that point he explained if I needed hard copies I could obtain them at a later date and other info that was very helpful. At the end of the chat I felt very comfortable with the letter I would be sending to my rental company. Overall my experience with REALESA LETTER was one worth writing about and also by spreading
Word of mouth to anyone I come into contact with that may need this service and that is all due to Derek and his knowledge, professionalism and personal customer service skills. Thank you again REALESA for making a stressful situation a pleasant learning experience!

Date of experience: May 12, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Joanne. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

California
1 review
13 helpful votes
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Derek was very helpful and polite in answering all our questions. The process was brief and effortless. There were specific requirements by our potential landlord. Derek provided us with answers to our questions which reassured us.

Date of experience: May 1, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Jason. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

California
1 review
19 helpful votes
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I rarely write reviews but I had to for Derek. He's awesome! He helped me since I entered this website. He made sure all my questions were answered and went out of his way to explain the process step by step. I've been checking different website for ESA Letter, but I just knew this website was the one as soon as I spoke with Derek. I highly recommend this website and Derek! Five starssssss! Thank you.

Date of experience: April 30, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Sohee. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.

California
1 review
0 helpful votes
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Professional
April 28, 2020

I received help ever since I entered the site and my question were answered quickly. I am very pleased with my letter

Date of experience: April 26, 2020
Allsion S. — RealESALetter.com Rep
over a year old

Thank you for your positive feedback, Kelly. We are thrilled to hear that you had a good experience with us. Please feel free to reach out to us anytime for assistance.