RakutenReviews 2,125

After referring others and having them make qualifying purchases I still have not received any of the promised credit. I am told by customer service that my referrals have not made any qualifying purchases when I know that they did! I helped my own mother make two purchases after I referred her and because of their "privacy policy" I can't speak of other accounts. I'm definitely feeling irritated and starting to feel like this site is a scam. It seems they like to make you feel incompetent and not give you what was promised.

I have accumulated quite a bit ($900+) from the last 4+ years online shopping through Ebates. They're quick and accurate with posting cashback for my purchases. Highly recommend.

When I discovered one of my recent purchases wasn't being reflected in my eBates account, I contacted customer service. Perhaps I have just grown accustomed to slow responses and having to follow up severbal times, but I was pleasantly surprised to receive a confirmation of receipt email almost immediately. And not an automated confirmation of receipt email, but an actual person responding to my inquiry. Long story made less long, although they are currently still looking into my inquiry, regardless of the outcome I will continue to be a loyal ebates customer and fan.

I began my interaction annoyed, having tried—in vain—to unsubscribe from the deluge of emails I had been receiving recently from Ebates. I sent a disgruntled email to Customer Service.
The representative who interacted with me, Chelsea, was so professional, tactful, and direct with her responses, that it left me with a very favorable reaction. In fact, Chelsea responded so promptly and politely to my series of emails, that I am now actually considering re-subscribing to Ebates. Service like that reflects very well on business.

Thank you

As a brand new Ebates customer, I had questions about the percentages for each retailer and the breakouts by category per retailer (specifically Target). Hannah was incredibly helpful and speedy with her replies. I got all my questions answered in under 24 hours and am very grateful and happy with the excellent service! Thank you to Hannah and Ebates!

I had a problem with multiple logins which was causing an issue. It was resolved very quickly with just one phone call! Great experience!

Very good company period. Excellent website very colorful and vivid Web pages, good quality products and millions to choose from. Products arrives on time and in excellent condition. Customer service was just as good, understanding and extremely helpful. Rokuten is by far one of the best websites to order from. Rokuten is like Japan's version of amazon or so they say. Thank you Rokuten for your services.