RakutenReviews 2,125

Ebates has become problematic in recent months essentially denying substantial purchases made via the link through their site only by using the same line as "Ebates was denied payout by 'given' company due to another affiliate being credited".

My recent experience confirms this practice, then they offer the mere $20 knowing full well they owed $89.50 on this purchase.

First of all, the only affiliate was the link through Ebates, no other coupons were used.

Further, it was a $3,000 purchase, little does Ebates know that I contacted the Company personally and the said nothing was denied.

This means Ebates is dishonest and will not honor large purchases. Apparently, this is the new practice, simply claim that they were denied credit due to some other affiliate claim.

Simply give them a truth test, go to the company you purchased from, explain that you used Ebates as an affiliate and tell them that Ebates claims they denied credit for the purchase and ask them if this is the case.

Then you will know the truth about Ebates!

They've advertised a "Brand New" B235-M Plantronics Bluetooth and delivered just the Bluetooth in a TMobile box and a cell phone case!?!? No USB nor charging case and the two Bluetooth headsets I bought could not even be paired with an iPhone.
After more than 10 days complaining, they said they are a "mall" and cannot solve problems with the stores that advertised in it.
The "store", eShop, or YouShop LLC, refused to deliver advertised products and asked me to return both for a full refund instead.
Worse than that they keep sending me emails offering a $10 cash back if I change my feedback to a positive 5 star one. Do they really think they can pay me to tell lies to other consumers?
"Carla, if you could change the feedback to a positive 5 point and provide a paypal email, we will send you a $10. Could you let me know?"
Unbelievable!

Ebate was good when you first start out. As you continue to purchase through them you then have to stay in contact with them about your "BIG FAT CHECK" is what they call it. Several things I recommend more than five friends to them and I never seen a pay for it. I guess because it was not all at once. I purchase a Disney World trip airfare and all and they did not pay me what was promised. I spent over four thousand dollars. I had to report them to BBB in order to see a check because they refuse to pay me anything. When I did receive a check it still was no where near the amount promised. To top it off they credit my account $20 to return and show with them. When I finally did the $20 magically disappeared. When I questioned that check along with the amount spent at the other stores I was told that I have to present documents of my purchases. By the way they delete activities if it's pass two months. I gave the a record with transaction number but that is not good enough. By the way I've been shopping with them since 2010 I believe.

I just started using Ebates this week. I don't know why I havent in the past; I use All these stores.
Sure enough, on one of my larger orders, the credit from Ebates didnt show up. I sent an email off. Within 24 hours I got an email back, asking for a copy if my order. I emailed it back. Within "MINUTES" it was addressed and credited to my account. I cant think of anytime I have had to call customer service and had an issue resolved within minutes. I am Impressed.

My business with Rakuten was through their eBay store, operating under Buy.com, and it was the worst experience I've ever had with any online seller. I, too, wish I'd have seen these ratings before placing my order. It's like their goal is to drive customers away! I opened an account on SiteJabber only to report my experience.

The item, a computer monitor, was not as described. It was sold with a resolution of 1920x1080 but the actual resolution was a paltry 1600x900. I contacted them through eBay and requested a refund, which automatically opened an eBay case. After five days they offered an unacceptable $15 partial refund for an item I could not use. At this point I noticed they updated their eBay listing for accuracy. I requested either a full refund, including return shipping since the mistake was theirs, or a higher partial refund. 11 days later, after no response, I sent another message requesting an RMA and a pre-paid return shipping label as per their return policy. After eight more days with no contact (for a total of 2.5 weeks with no contact from them) I was forced to escalate the case through eBay. In order to obtain a full refund through eBay I was required to ship the item back to the seller which cost me $17. Nothing like flushing a shining new Andrew Jackson down the commode...

I attempted to place an order with Groupon but had problems and long story short customer service placed the order for me. I wasnt sure that I got credited with Ebates for 2 items. I spoke to Alexis Rowald at Ebates customer services she was great. She checked things and then helped walk me thru so we could check it. Everything was all set. Alexis was a great representative for your customer service and made me feel glad to be a customer and that your company cared what happened to me and my issue. LOVE EBATES EVEN MORE

ABSOLUTELY THE WORST COMPANIES TO DEAL WITH!

I will never buy from Rakuten or Wayfair again! Both have non -existent customer service. You need to e-mail and wait 3-5 business days for another excuse why you need to wait 3-5 days for another reply. Tried logging in to the account that I set up when I ordered, only to be told that they did not have any record of my order or account. Wasn't a problem for them when they took my money though. The price seemed way to good to be true when I ordered, so I only ordered enough to get free shipping. As per their invoice I ordered and was charged for 3 sets of 6, which as far as I can tell should be 18 pieces. I was only delivered 3 pieces. Took 20 days to get a refund. What they try to do is wear you down with the run around, until you give up!

ABSOLUTELY THE WORST COMPANIES TO DEAL WITH!