On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rakuten Reviews Summary
Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 4th among Cash Back sites.
We monitor reviews for authenticity
I had a previous review on this site which I rated at "Cool", but that's mainly for the prices and shipping etc. This is on their customer service which I think could be much much better especially with how big they are.
I wanted to purchase something that had "Free Shipping" but when I was checking out I saw I was being charged for shipping. I contacted them 3 times and they finally called me and asked me about the issue. I told them and they agreed with me that I should be receiving Free Shipping but they don't know how to get around it. They will have a "specialist" take a look and get back to me in 24-48 hours and told me do not purchase the item until I get a call back from them. Well their 48 hours was up last week on Thursday and still nothing from them.
Great site, products and prices. Crappy customer service.
From the business
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members