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Rakuten

3.1

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Rakuten Reviews Summary

Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 4th among Cash Back sites.

service
192
value
153
returns
65
quality
123
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California
5 reviews
31 helpful votes
Follow Leslie Q.
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I bought a really cheap ASUS tablet from Rakuten. It was much cheaper than the one I was going to get at Best Buy. The tablet came without trouble so I can't comment on Rakuten's return policy but I did receive it promptly.

Date of experience: May 27, 2013
Georgia
8 reviews
29 helpful votes
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Hold on
April 3, 2013

Hold on - before I get dirty looks for giving a bad review for a site that seemingly hands out free money, hear me out!

I've been using ebates for about a year now and thought it was like a gift from heaven. And they have honored the free $10 gift card and all cash back promises.

HOWEVER -- DO NOT USE THIS SITE FOR LESSER KNOWN WEBSITES! My friend alerted me to the fact that there are MANY stores on ebates where, if you click through ebates, you're getting a much higher starting price--hence you actually don't save (sometimes even pay more!).

I looked at sites like dog.com and wag.com just to test this theory out. I went directly to one of the sites, and found a product, saw it marked for $6.99 msrp. I then went through ebates and found the SAME product by SKU and saw it was listed as $8.99. I did this test across MULTIPLE PRODUCTS and MULTIPLE SITES and was shocked to learn what the hell they have been doing!

Sites like macys.com and other bigger, more well-known vendors, do not seem to employ this, so I would make sure you CHECK before using a lesser known site with the promises of xxx% cash back!

So deceiving...

Date of experience: April 3, 2013
North Carolina
6 reviews
13 helpful votes
Follow Charles D.
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This is the coolest site out! Just for signing up I got a $10 target card. I could not believe it when it came in the mail! I did some of my Christmas shopping using ebates and I actually was mailed a check this week! I did the shopping in NOV, so it did take a bit of time before I got the check... but I was going to buy it anyways so why not get the check? Its free money! Try it out... it seems too good to be true!

Date of experience: January 12, 2013
GB
3 reviews
6 helpful votes
Follow Elaine J.
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I thought it was buying the item from buy.com, so when i contacted them to find out where my item was they told me it was a 3rd party who had sold me it. Wtf? Why do they not make this clearer? The item did arrive, although it took 18days from when i originally ordered it! It was only a $20 charger, but not the point :( only use this place if it's buy themselves selling you the item.

Date of experience: November 19, 2012
Germany
2 reviews
4 helpful votes
Follow Mara F.
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Buy.com is the worst. They are trained at giving the runaround, and keep repeating the same statement over and over to you when you call with a problem. They will take your money for fast shipping and send it at the cheaper, slower rate and pocket the difference.

Unethical company, horrible customer service.

Date of experience: May 21, 2012
Oregon
2 reviews
3 helpful votes
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Not sure why there are negative comments for Buy.com. I have been long time customer and have always been very satisfied.

Latest experience - Placed order for Samsung UN60D8000@ $2599 (cheapest price on the day anywhere) on Thursday evening. Immediate email notification on confirming the order. Friday credit card charged and shipment made. Prompt notification. Saturday TV at the local sort facility. Scheduled delivery for TV. Delivery happened on time I requested, in the house, in first floor at the place I wanted by a very courteous delivery man.

Though I paid for normal shipment, overall experience seemed to be expedited.

Just loved the shopping for a high end item at Buy.com

I am yet to open the box and check the product - so far - EXCELLENT

Date of experience: April 19, 2012
Finland
5 reviews
5 helpful votes
Follow Felicia P.
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I save SO much money with Ebates! I love getting a surprise check in the mail every few months, even if it's not for very much. Great customer service, too.

Date of experience: April 5, 2012
California
3 reviews
9 helpful votes
Follow Brian T.
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I have been using eBates for a very long time and have received many of their "Big Fat Checks". The amount might not be much but any cash back is better than no cash back. It is very easy to use.
The only downside is that sometimes it does not have some sites I shop at.

Date of experience: December 13, 2011
Washington
9 reviews
30 helpful votes
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Still loving buy.com right now. They have a pretty good selection and I'm never disappointed in what they do. I've talked to their customer service about returning some items and they never had a problem with me. Hopefully everyone had a good run with them or they can assist you on fixing your conflicts. Recommend!

Date of experience: September 27, 2011
Illinois
3 reviews
7 helpful votes
Follow M H.
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L. O. V. E
September 18, 2011

L. O. V. E. this site. Free money that's all I can say. Everytime I'm going to purchase something online... I go to ebates and login and search to see if the vendor I'm about to purchase on is listed on ebates. If they are, you click on the link and that's it. Whatever I purchased I get a percentage into my ebates account. It's great. Go to ebates.com to read more on how it works. But, I've been a member for three years now. In three years I've earned $137.00. And, this is from purchasing from sites I was going to purchase on anyway.

Date of experience: September 18, 2011
Florida
2 reviews
6 helpful votes
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This company suchks...
August 29, 2011

This company suchks... was looking for a new game and found that buy.com had it in stock supposedly when eveyone else had it sold out... ordered it waited a week and no game... sent them an email that said please ship game or take off the fact that its in stock on your website... the return email was "your order has been cancelled". This was a couple of years ago... so far they've missed out on at least 5K in sales since I will never do business with them again and advise others the same...

Date of experience: August 28, 2011
Colorado
1 review
3 helpful votes
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I ordered a product from Buy.com. It was subcontracted to another web company, sfplanet.com. The product was sent to the wrong address. When I discovered what happened and notified both companies, nothing has been done about it.

Date of experience: June 19, 2011
Louisiana
2 reviews
12 helpful votes
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I have been using eBates.com since 2008 and I received cash back over $1000 so far from just only clicked the link through their website when shopping or using service, booking flight and hotel or car rental, etc.

EBates is not website who gives the highest % cash back compare to other leading sites, always 1% less but I still enjoy using it. I'm a fan of many cashback websites and learned that the highest % cash back doesn't guarantee you get the best deal. It means nothing if it's never been rebate.

EBates customer service will always be there when I needed or requested to investigate my lost cash back. Sometime they took several days to resolve my problem but at last every questions got answers and I've never missed my cash back any cent!

Recently, I shopped at Macy's. I already forgot that I supposed to get some cash back. EBates sent me email to ask if I received cash back yet? Macy's trackable link broken that day then they worked out to get cash back for me. Thank you very much. Appreciated!

Date of experience: June 16, 2011
Virginia
14 reviews
68 helpful votes
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Something has changed with buy.com. 5 years ago it was the best... now... when I look at a product... it is sourced from a different place every other day. One day buy.com fulfills it, next day adorama. There was a coupon offered... good until June 15th. Its June 12 and the coupon is gone. Something is fishy.

Date of experience: June 12, 2011
Louisiana
2 reviews
4 helpful votes
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I order all the time from buy.com. Never had any problems with their products. I have ordered only elecrtonics. Ranging from laptops to mp3 players. I never had a problem and very fast shipping.

Date of experience: June 5, 2011
GB
1 review
1 helpful vote
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As others have said, PriceMinister.com is a con. I ordered a book, they debited my card and then said they couldn't deliver. They then told me they had credited my "e-wallet". My bill was 7.50 but you need to have at minimum of 10.00 in your e-wallet to be able to remove funds, and even then they want your bank details, they cannot credit the card you bought from. I'm not giving my bank details to these dishonest scumbags, so basically it is money lost. Don't waste your money on this site, you might as well flush it down the toilet.

Date of experience: May 29, 2011
California
13 reviews
42 helpful votes
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Shop here alot... so many different japanese stores! Just have not shopped with them for awhile because all that has happened with japan.

Date of experience: May 6, 2011
California
2 reviews
3 helpful votes
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I had a great experience with ebates.com My rebates only took a few days to post to my account, and they deposited my big fat check right on time. They actually give you decent rebates, unlike some sites I've used which barely give you anything, or have an unreasonable minimum that you have to reach before you can get anything. Anyway, I highly recommend ebates.com

Date of experience: May 3, 2011
West Virginia
1 review
2 helpful votes
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False advertising: On two different other sites I saw a link to a 55" Samsung LED TV for $999 at buy.com. Buy.com makes you give them your credit card info at checkout to see the actual price. Then I found that the price was over $2000. What a waste of time.

Date of experience: April 27, 2011
Illinois
7 reviews
11 helpful votes
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It has been over a year, but I still don't like it. There was a great price on their site for movies. I ordered a couple of them, received a confirmation that the order went through, and waited. And waited. And waited. Upon contacting them, they rudely told me that the price was a mistake, and that they had canceled my order. The price wasn't so far out of whack that they couldn't honor the price quoted and complete the transaction. If not, they should have at least contacted me about it. I consider it somewhat dishonest and their phone staff were rude about it.

Date of experience: April 20, 2011

From the business

Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.


rakuten.com
Founded in 1997
San Mateo, CA
+61
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