RakutenReviews 2,125

Placed a trip thru ebates.com and after multiple requests for my cash back still nothing.
They stated that it may take 40 days after the trip. That has since passed and still nothing. Even requesting after the 40 days.
I used to really like this site and don't think that I will be using it anymore.

Seems like this is false advertising to me. Stay away or just don't plan on getting anything from using it their site.

UPDATE!
Thank You ebates for following through with this. 2 thumbs up for you!

Called customer service, they should change their name to "I don't give a damn about customers". I had a problem with my order - the item I received was not what I ordered. I called customer service, they gave me the run around saying that they were not the seller and I have to call the seller. The seller said to call Ratuken. I asked to speak to a supervisor in America, still very frustrating. Never ever going to shop here again.

Ebates used to be OK. Recently, I've had to scour, copy and paste orders and invoices to handle Ebates appeals for 'trips' I shopped and did not get the rebate. I think it's getting close to deceptive advertising -- the %rebate is clear, you click and shop. Later, you find out the store has made a deal with Ebates and come up with various and shifty rules and regulations to NOT fulfill the Ebate per cent clearly promoted. STOP THIS, Ebates -- keep it plain, simple and scam-free! As Members, we are providing personal shopping data which profits Ebates -- PAY US our proper ebates with no hidden/fine print disrespect and disloyalty to members!

My first ever purchase with thru this company and they were off by a few dollars which I had to correct with several emails (they don't have a phone number.) then after waiting 2 months to get a $50 credit they automatically switched it to the next period pay cycle (e.g. I will have to wait another 3 months) without explanation. Probably hoping I wouldn't notice. Very disconcerting as the basis of my purchase was the giant 20% cash-back from ebates. Will see if and when I actually get my pending cash-back. As of yet no response from my email. I suggest you view ebates like mail in rebates, unreliable.

I have had an overall good experience with ebates but it does seem to require a lot of extra "work" on my part. Often times purchases do not post and I have to manually enter the purchase info. After doing this, the money is almost always posted immediately but it does make me have to keep track of my purchases.

I did have one problem which was that I did not receive a check when I was expecting it. I contacted the site and they wanted me to wait 30 days which seemed pretty long. When the check still didn't come I was told it would be combined with the next check... in 3 more months. This was disappointing but it did come next with the next payment so it was just delayed.

The only other problem I've encountered was actually an issue my mother ran into. She made a large purchase from Meijer.com and the cash Bach never appeared. When contacting coy stoner service she was told the purchase wasn't eligible for cash back because she had used another coupon (which she hadn't) or clicked off the site (which she didn't). It seems that very large purchases are not awarded the promised cash back.

Overall I really like the site and I think I have encountered some great deals... but beware of large purchases and make sure you keep good records of your purchases!

I have never had one tiny problem with Ebates, except that the referral program doesn't seem to work, but I have received every penny they promise. It is easy to forget to go through their link but when that happens it is my fault, not theirs.
As a matter of fact, I misplaced a check once and found it about a year later, and before I had a chance to call them to replace it, they emailed ME and re-issued it! Never had customer service like that before!

Using this site requires CONSTANT auditing. For years I suspected my BIG FAT CHECKS were leaner than they should have been, but never had the time to monitor whether Ebates was cheating me out of rebates. Finally, this past Christmas season I made numerous big ticket purchases including a MacAir and Elite Cycle Trainer and some Italian leather carryons from EBags. Well the BIG FAT CHECK for that period just came in at around $20! So, I finally made a point of auditing these and other purchases I had made through Ebates and, sure enough, most of my purchases were not posted. I have started the process of making requests for each of the missing purchases and Ebates so far immediately credited two of them, requesting further info on the others. While I expect Ebates will ultimately credit all my rebates I now know I've lost hundreds, if not thousands of dollars in earned rebates using this company. I would be surprised if an investigation of this company did not reveal unfair and deceptive trade practices.

Like many others who have posted here, I bought a near $700 appliance through ebate. I've posted two "where's my Cash Back" claims, have yet to even get a response, let alone my cash back. Ironically, they sent me a "how was your experience survey" after the first "where's my Cash Back" claim, but they didn't respond to the comments on that either. As an experiment, I used ebate to place a small office supply order. The didn't come through either, but they automatically credited the ebate when I placed the "where's my Cash Back" claim. At best, the site has some horrible functionality problems. At worst, they are cynically trying to avoid paying out on orders they have received commission on.

I made 3 big purchases off a certain site that was listed as 2% and 4% on Double Mondays. Anyway after sending them over 3 different wheres my money cases, 2 different times, ebates tells me that they aren't able to give me anything because they didn't receive any commission. They also recently took the store off their site. Has anyone ever had this happen to them? They gave me a $20 gift as a "valued customer" but need to make another purchase off ebates to get it. I should've gotten over $150+ in cash back but ended up with $20 over almost 2 months later.

I have been using Ebates for several years now. I keep an Excel spreadsheet of my all purchases made through Ebates. A few weeks before the date of my "Big Fat Check" arriving, I check my spreadsheet against my "cash pending" account. There are always orders that did not post to my account. I did a lot of online Christmas shopping between Oct-Dec 2013 and as I checked my spreadsheet against my Ebates account, there are 12 of my orders that did not post. My largest order, which was for a $500.00 lawn mower from Home Depot, did not post in October. I filled out the "Where's My Cash Back" form, along with my order confirmation. An Ebates customer service rep emailed me and told me she posted the $24.95 "cash back" to my account. I checked and the money was there. However, when I checked a few weeks later, the "cash back" post for $24.95 had been removed. I never returned the lawn mower so it is a valid order. I agree with the others who say that it is a lot of work to use Ebates. Every three months I have to fill out numerous "Where's My Cash Back" forms along with my order confirmations. I have always had to do this ever since I started using Ebates and until the present time! If I did not keep track of my purchases, Ebates would be cheating me out of a lot of money! I highly recommend that anyone who uses Ebates, keep track of all their purchases too!

Ordered a cd player for my son for Christmas through a seller on Rakuten. It was never shipped, they never even had it to begin with and we were relying on it for a Christmas present. I tried contacted the seller and they didn't respond to any of my three inquiries.

I asked Rakuten.com for assistance with their seller since they "hold their sellers to high standards" and claim they will respond within one business day. They said they were unable to help me and I needed to keep contacting the seller.

Eventually, I had to google the seller to find their phone number to call. Rakuten would not stand by their seller and assist me when this company didn't have the cd player to begin with but had no trouble taking my money.