RakutenReviews 2,125

EBates works fine when you are making small purchases, but I took them up on their Lifelock offer of a 40% rebate. After getting the runaround with four different reps, they finally said I did not activate the proper code and therefore missed out on the rebate. First of all that is a lie because I know how to use eBates. Secondly, I provided more than ample proof that I bought a service from a company that they offer rebates with; the rep never said I didn't meet the conditions of the rebate, but that I missed out on a technicality. I don't suppose it had anything to do with the fact that they would have to fork over $78.

Just last week, I questioned whether I received my last check due back in May. I contacted Ebates and asked them to look into it for me. I got my first reply from them about 2 hours later saying they were contacting that particular department and would be right back with me. The next morning I received another email saying they were checking into it. That afternoon they sent another reply that I had deposited it on a certain date. I checked that out and they were right. I hadn't checked back far enough! That was PROMPT service. Thank you Ebates!

I've been using Ebates for a couple years now. I always get the correct cash back for store purchases. However, it is extremely hit or miss when it comes to receiving travel cash back. I seem to spend more time contacting customer service and sending in information they already have. Eventually the cash back is received, but the amount of time spent fixing all their errors is frustrating and getting old quickly. They need to do a better job of actually delivering what they advertise without the customer having to spend hours doing their work.

I have nothing but positive things to say about Ebates and the Ebates member services team. I needed assistance when one of my transactions was missing from my statement. Not only did I receive a reply in less than an hour, but the issue was resolved right then and there. Other companies could learn a few things from Ebates. They certainly set a standard of excellence!

And a special thank you to Melissa G. It was a joy working with you.

HEY PEOPLE! IF YOU SHOP ONLINE & DON'T USE EBATES.COM SHAME ON YA! ANY & EVERY TIME YOU SHOP ONLINE YOU CAN RECEIVE MONEY FROM EBATES, REALLY, IT'S GREAT! I HAVE A FRIEND THAT REC'D A CK FOR $150.00 FROM EBATES, THAT'S HOW I FOUND OUT ABOUT THEM & OF COURSE I USE THEM FOR EVERY ONLINE PURCHASE I MAKE. EBATES HAS A VERY COMPETENT & CARING STAFF THAT WILL ALWAYS HELP YOU, SO NO WORRIES IF YOU NEED HELP. JUST GO FOR EBATES & SEE HOW MUCH MONEY YOU'LL MAKE SHOPPING ON LINE. DID I MENTION THEY COVER NEARLY EVERY STORE, ACTUALLY I THINK ALL SHOPPING STORES ONLINE FROM HSN TO WALMART, SO WHAT ARE YOU WAITING FOR!

I've been using ebates for about 6 years. I've gotten cash back checks every time they send then. BUT I have literally dozens of shopping trips made via ebates where I purchased stuff but never got cash back. I used to contact them and full out the inquiriy form asking why and I would end up getting the money i was due. But who has the time to keep doing that when you shop online regularly? So now I just take the cash they give me and let the ones they don't go. They need to fix something- that's for sure. I will still use them and be grateful when I actually get the cash back promised.

Like free money? Who doesn't! That is exactly what Ebates offers you. Money back for purchases you would make anyway. You don't even need to remember to do anything- if you download the Button onto your browser, a reminder automatically activates with a button to click so Ebates can track the purchase and you get money back. You can even register your credit cards to earn cash back when shopping in stores- automatically!

If you ever have a problem or concern, contact Ebates for the quickest, most thorough and friendly customer service interaction!

I have yet to receive a penny despite a couple of dozen purchases with ebates pop-ups claiming I would. I know others have had success (using smartphones), but I believe the app is not robust enough to work with a multi-tasking desktop user who has more than one webpage open (which I virtually always do). Too bad because I'm a big online buyer, but it's not worth my time to constantly reorganize my workflow to attempt to get ebates working for me. I suspect that the company makes much of its profit by charging the sellers for sales like mine that are not actually paid the rebates the pop-ups promise.