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Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 4th among Cash Back sites.
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I've been a happy Ebates member for over 10 years. I always click though Ebates when making purchases online and have an earned a significant amount of cashback. On the very few rare instances I've had to contact customer service, they have been extremely quick, professional, and helpful. I really like Ebates and am thrilled with the cash back and great customer service I've always received. 5 stars all around!
I always have the best experience with Ebates. First of all, I got a free $10.00 gift card when I first signed up and earned cash back through them. I get a check sent every few months in my mail, never had a problem depositing it. Whenever my cash back is not awarded, I just reach out to customer service and they have ALWAYS been able to resolve my issues. One time I did something wrong, so I wasn't supposed to receive the cash back, but as a one-time courtesy, they credited me anyway!
I tried to use Coupon Cabin recently for a different purchase because they advertised a higher cash back for a purchase I was going to make. It backfired on me, I ended up not getting anything at all! I wish I would have just stuck with trustworthy Ebates instead.
Also, their Ebates Cash Back Button makes it soooo easy to earn cash back, you'll never forget to!
I love shopping and earning money back through ebates! Excellent customer service! It's the only way to shop online.
This company gave me a bogus Fed Ex Tracking # Basically, they stole my money and never shipped my purchase. DO NOT USE THESE GUYS - IT'S A SCAM
I completely agree with previous reviewer, she expressed how I felt with the shopping experiences via Ebates. Any issues I had, resolved within very short time frame. I was very pleased to be referred by my best friend four years ago and never regretted. Sometimes we even get better promotional offer/deal exclusively for Ebates members only. Its also a safe way to help track my shopping habits and routine. Its easy to use via any web browser such as Chrome and Safari, maybe try it via App and you are going to fall in love with it.
I have to be honest, I love shopping with EBATES! Yes it's nice to get back $$$ from your shopping, but my latest experience tells me EBATES is an AAA+++ site. Their members' service is fast, courteous and willing to work out whatever your problem might be. I had a glitch in the processing of cash back after putting an order through. I emailed them on a Saturday and by Sunday morning, the very next day it was resolved. I recommend shopping with EBATES every time! It's the fast and fun way to shop. Through EBATES, it's the perfect shopping experience. Not only is there always a sale somewhere, but you're getting paid to shop too. Happy shopping!
Contacted support for purchase credit. Received a response almost instantly describing exactly where to find the information required (I had searched the vendor site unsuccessfully). Upon submitting the information I received credit right away! Agent was courteous, knowledgeable, and efficient. Couldn't have asked for better service!
I just want to thank Ebates and the incredible helpful staff. I make such easy money just going through Ebates before I go to the on line stores I want to shop at! It is the best and most productive way to shop today... if you are not a member of Ebates, what are you waiting for! It really is so good and true!
When I purchased a larger item~over $400 they told me that the amount was attributed to another site. Which is complete nonsense there was no other site no other coupons. Just lies to get out of paying anything. So go ahead receive tones of spam from using their site as long as you only plan on getting $. 03 on your $20 purchase because any large amounts they claim that it is not registered with Ebates. Plus every time I make a purchase EVERY single time in order to get the money I have to put in a claim that I never received it. DON'T WASTE YOUR TIME with Ebates.
Wow, at first I was a skeptic when my mother first told me about earring money back for shopping online, but she showed me her first check and in 3 months of online shopping she earned over $200 dollars! She made me a believer! So what are you waiting for get EBATES and make some money, all you have to do is shop.
Here was written my positive feedback which I wrote in November 2017 and I deleted it. After the first purchase, they asked me to leave a review here, although I still did not receive any money, but I saw them in my account. I bought a few things online in Black Friday 2017. And I still have not received a $ 41 cashback. Now August 15,2018. I live outside the US and here I could not cash in his check. I advised my friend to register for Ebates. And they did not send money, they still reduced my cashback by $ 25 and his 10 dollars. At first they had information on the site that I would receive money in February 15,2018, when February 15 arrived they updated the information on April 11,2018, then May 2018, and then August and now in my account I have $16 instead $41. I do not recommend to register there, and I'll try to delete my profile from there.
Customer service is great answers any questions or concerns within 24hrs. Great service! The cash back works with almost every store and is easy to link your visa debit/credit.
All I can say is WOW! Thank you, I did not expect that. I am very excited to promote Ebates to as many people as I can. I also want to say that your customer service is excellent. I did not expect responses in the middle of the night. Your company is GREAT!. 10 Stars.
I had purchased a pair of glasses; however, I had to send them back because they were giving me a headache. I had to send them back and get another pair. If anyone knows prescription eyewear is expensive. Needless to say, I sent them back and Ebates would not give me my % of the money. The eyewear cost over 700.00 dollars. I contacted them and they told me too bad. I am an online shopper and I was disappointed by the lack of customer service.
I knew it was too good to be true you have to give them your information and spend money to get money. So if you want to get real coupons go on Groupon
Since I joined last holiday season, I have earned back $184.20 from various sites online! That's not chicken feed folks! I just love it when my ebates echeck lands in my paypal account! That's when I get to go buy something I want rather than need! Totally awesome program and now that they have upgraded their button so it REMINDS ME TO CLICK IT BEFORE CHECKING OUT, it's even better!
Ebates provides exceptional customer service! They respond to inquiries quickly and resolve issues promptly, in favor of the customer. I would recommend Ebates to everyone! Plus the discounts and cash back are great!
Excellent service. Basically free money. Their app and browser add-ons are great -- tells you when you are eligible for cash back with a purchase. The customer service is excellent too. Would totally recommend.
High level of customer service and quick resolution.
I am very pleased with the experience.
They do keep the promises
Answer: I believe all the bad reviews answers your question.
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is [email protected]
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is [email protected]
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is [email protected]
Answer: Hi Mike, This is a great idea. I'll make sure that our leadership team is aware of this suggestion and I'll see what we can do to make it happen in the future. We know that Ebates is the best Cash Back shopping service, but we appreciate your confirmation of this fact.
Answer: I can't answer about the owner ripping people off. All I know is I have ordered from Rakuten numerous times and have nothing but praise for them. I haven't read the bad reviews but I've gotten nothing but good products.
Answer: I can't tell you I would buy again. I had no help from rakuten when needed. They said they are not responsible for the sellers since they work as an online shopping center. I would suggest you buying at Amazon. I never had problems with them. Regards
Answer: I dont know there some wierred how come I just order some jewelry.com and I order two earring only and its just 30.00 dollars. But when I use debates the price went up to high.
Answer: If it for some reason doesn't show like it should, I contact ebates. I include a copy of the email with the information from the order placed. Normally I wait until the purchase has arrived. This gives ebates and the store to put the transaction in your account.
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.


I am terribly sorry for the experience you encountered. Any customer who is not satisfied by the service offered by a merchant on our site is covered under our worry free guarantee. Please feel free to reach out to our support team on 800-800-0800 or via the following form https://support.rakuten.com/hc/en-us/requests/new