RakutenReviews 2,125

After 12 months, they will debit you $5 until your balance is 0. I did not see this in the initial terms... I feel maybe they retroactively added it, or I may be confused? Either way they took my cashback and made it disappear.

I had $1887 cash back rewards on one of my account which I was a member since 2010 was blocked, and never got check for August. The other account was also blocked I had $ 282 dollars on that account.

The Rakuten team is beyond amazing! I had a 10% cash back from hotels.com from a limited offer but ended up only getting 2%. After I reaching out to Rakuten, the team help me to reach out to hotels.com for verification and they even went above and beyond, sent me several updates though out 4 months. Hotels.com was not responsive and honestly, I didn't really expect to get the cash back but I indeed received it after several months. I was truly amazed by the customer service at Rakuten as they really go above and beyond to help me. Thank you!

After a long chatting with team members, they blocked my account and waved my sign up and refer a friend bonuses since they found that I created multiple duplicate accounts. However, it so not true!
Other accounts I referred to were my family members! In their policy, it says that family members can get a refer a friend bonus as well.
They simply didn't believe me, restricted my account and didn't return my bonuses by claiming that I duplicated accounts.
They don't trust their customers which his so unprofessional, I am so disappointed by this…

I have the extension as well as often buying through Rakuten/Kobo. While I get some rewards others say"Up to" often meaning no rewards for your purchase, in particular Staples Copy & Print. Spent hundreds and never gotten a dime from them.

Really the rewards are not worth the hassle. Will be cancelling after the next cheque

I have been waiting for my Big Fat Check and the day has finally come(AUGUST 15TH) that I am supposed to receive it AND it's been sitting on processing to my paypal for over 12 hours now!. It says it should only take a "FEW" hours and even the Rakuten Agents even told me that!. But about 12 hours later so far I still haven't been paid and its 4 and a half hours until August 16th the Day AFTER when I was supposed to be paid!. I even emailed Rakuten about this twice and NOONE responds back OR even Resolves the issues!. The ONLY thing I do know is that they took my money as it's not showing up in my Rakuten Account anymore but I never received any of the money!. This is false advertising on Rakutens behalf!. If anyone is reading this and is interested in using Rakuten if I were you I would go with someone else this Company is "VERY" UNPROFESSIONAL. OH AND they don't even have a working Customer Phone number you can call if you have any questions or concerns!. ALL they have is Email to reach out to them on!.

I accumulated almost $300 cashback in my account, the payment date came, the company closed my account with all kinds of excuses, and they took the money I accumulated $300, but the commissions they received from sites I purchased they earned at my expense, there are several other complaints online about their working method, they advertise cashback Higher than the competitors, but when the time comes to pay, they close your account, earn the commission, and simply disown you in disgrace.

I made a purchase through their website, as needed to earn cash back. My balance was near $100. However within a month, they removed the highest cash back bonus from my balance ($75), without a word.
I completed a Missing Cash Back form, to which they then requested the order details. Why do they need the details when the Shopping Trip information was right there with everything already?
They don't want to pay out, so they remove high cash back earnings. They've also re-designed the Shopping Trip page to where you cannot access any details past the current 3 months.

They don't pay welcome bonus as was promised at the time of registration. First of all, I received a confirmation the full check was sent out to me, but in a while received a check $30 less, now they ignore me and don't answer to my messages

My company has always used Commission Factory (Junction) and Rakuten. I always found Rakuten was harder to use and lacked some of the features CF has. Also it seems like affiliates are on all channels so there really isn't a need for two.

I decided to terminate my contract with Rakuten, which had been signed nearly 10 years prior. They said I would have to pay the fees for 7 months as the contract automatically renews every year, this seems unfair and just gave me a very bad impression of them.

Rakuten the best value by far! ***** 100% Best People Best Service Best Company
The epitome of perfection and customer satisfaction *****
THANK YOU S BERLINGIERI

They have really gone down hill. Not happy with $ removed weeks after it was earned. Various excuses used.

I placed an order for a mattress online using Rakuten allowing a 15% dcash back, which helped me afford my mattress however the cash back did not show up, so I called customer service and I spoke with the supervisor Marlene and she explained what it happened by me adding a store discount code. Also made the Rakuten services fall off and explained what not to do in the future to avoid this. She quickly added the 15% to my account which was awesome I would truly recommend Rakuten to anyone who shops online or in stores I have saved almost $4000 since 2018.

As soon as you accumulate an amount above $20, your account will be blocked without explanation. I have been using the account for over a year. And as soon as I collected the amount, the account was blocked. NEVER USE THIS SERVICE. This is a scam.

I just got an email about the updated referral bonus. It basically says for me to remind them but I have no idea on how to do that cause there is no send a reminder or anything. People used my link but don't actually follow through. There's double cash back until 5/14.

This website is fake they just take money by giving orders and don't give back i have lost ******* and they have not given 1 rupees also it's totally FAKE FAKE

I had completed level 2 and started level 3 in this level 3 we have only 3 slots after that I got another one, that time I asked customer assistant it will complete 100% or not for this 4th one she said yes, after complete the payment its still shows 92% and she asked to give the order once again I said I don't have that much money requesting her help she sais am forwarding your case to my manager, manager was tooo smart may be because of this cheating she is too smart, my order was ******* I said I don't have money with out your playing u can't with drawn the amount I requested and beged her no use, firstly she asked me pay 10k I said same thing I don't have, asked me to pay 5k atleast, I said I got only 1500 from my friend's this all conversation was happened in the morning in the evening she asked me about the same I said I don't have then she said ok pay that amount 1500 which you have I pay with in 2 min, again asked about 5k, about 8 pm she asked me to wait I ll process your refund i said ok after 5 min she came me and asked about 100 for fee I said ok and I paid till today morning no update. Since morning am requesting her she is it is not possible you can pay today.
Such a reduculess statement she is giving me pay pay pay, from where I have to pay, I informed her that atleast give me my money I took from my friends they're asking me please help I don't need commission as well they are not even listing.
Please help me in this case.
Thanks

I've had multiple missed CashBack transactions that I've noticed lately. The "expect by" date is well into the past but no action is taken. They all read as pending. When I submit the requests to customer support, I get emails requesting that I copy and paste more emails from the retailer as proof of purchase/receipts. Sometimes, the purchases are months old because I have a job already. I did not intend to work for Rakuten and to keep a calendar of transactions or receipts. There were so many this last time (4th quarter 2022) that I only bothered to report/reclaim transactions that offered $5 or more. It was still a lot of work. I was only notified that one missing transaction, worth about $90, was approved at the beginning of February. I had assumed it was another denial because I submitted the request in December and heard nothing for over a month. It's a LOT to keep up with. I've pretty much given up double checking and making sure the balance is correct. I almost feel like that's the point.

They have a lengthy process to verify purchases, which makes it inconvenient and adds work for you to be able to claim a tiny cash back. Nowhere close to how good other cash back services are.

I've been a member of Ebates, then Rakuten since November 2013. I loved it when it was Ebates. Rakuten is good and easy to use (I click through to shop the store, don't use any apps although they always want me to download their app). Sometimes I notice the coupons available / offered at an online store are not as deep of a discount if I click through Rakuten. And sometimes the store offers such a good deal I don't bother using Rakuten. I have pretty much used Rakuten for stores that I would normally shop at, and need or plan to get some stuff. The rebate deals are not as good as 2 or 3 years ago it seems, but that is normal or true for many businesses recently especially ones that have bought out another business.