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Rakuten

3.1

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Rakuten Reviews Summary

Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 4th among Cash Back sites.

service
192
value
153
returns
65
quality
123
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California
1 review
0 helpful votes
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Every time I click on a shopping link, it's recorded. That's ok but when I know I didn't purchase on that particular trip, I wish I could delete it from my history, or at the very least mark the visits I know I shopped.
And the pending travel credit(s)... no way to delete those that I ultimately canceled or make a note as to what/where (car, hotel, etc). They stay on my pending cash back, mixed with stays that I AM expecting credit for. Very confusing!

Date of experience: July 31, 2019
Georgia
1 review
0 helpful votes
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Best rebates site
July 31, 2019

Rakuten has consistently provided rebates on many online purchases I have made. There may be sites that offer more money back, but not one other is as easy to use as Rakuten.

Date of experience: July 31, 2019
Nevada
1 review
0 helpful votes
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Good to have if you remember
July 31, 2019

I don't know, maybe it's for a cell phone but I have to go to e-bates and then click and then go to the site to order... if I remember it's great. I still don't know how I'm to get my savings. Savings amounts vary one month it was 19 some and the next month 9... did I lose 10... hopefully it will sort itself out.

Date of experience: July 31, 2019
Virginia
1 review
0 helpful votes
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Easy to shop and get money back
July 31, 2019

Title says it all... easy to shop and get money back and my review is honest and objective and 100 characters

Date of experience: July 31, 2019
New Mexico
1 review
0 helpful votes
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Always awesome!
July 31, 2019

I have ordered through Rakuten for many years now, and have amassed lots of savings and money back. Always highly recommend!

Date of experience: July 31, 2019
Texas
1 review
0 helpful votes
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Easy to use and save money
July 31, 2019

The integration with the chrome browser makes it easy to use and ensure we get all possibile savings.

Date of experience: July 31, 2019
California
1 review
0 helpful votes
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Saving Money!
July 31, 2019

I love getting money back while shopping. I've been using this app for years and have gotten quite a lot back. Love double money back days.

Date of experience: July 31, 2019
Kansas
1 review
0 helpful votes
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I wish there was a way I could link my cards and actually get rebates on in-store shopping, not just online. It would also be nice if you do an online purchase & forget to go through Rakuten if there was someway to submit it

Date of experience: July 31, 2019
New York
1 review
0 helpful votes
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Good site
July 31, 2019

I like that everything is on one site, and that is also gives coupons for discounts.My only complaint is I wish shopping had higher points that can be earned, and that the coupon offers were bigger discounts.

Date of experience: July 31, 2019
Kentucky
1 review
0 helpful votes
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20-year member
July 31, 2019

I've been using Rakuten (formerly Ebates) for almost 20 years. I love the browser extension so I never miss a rebate. I use several other online savings programs but Rakuten gives me the best rebate the majority of the time.

Date of experience: July 31, 2019
District of Columbia
2 reviews
0 helpful votes
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Great!
July 31, 2019

Love my watch. Good experience, will buy again. Good experience, will buy again. Good experience, will buy again. Good experience, will buy again. Good experience, will buy again. Good experience, will buy again. Good experience, will buy again. Good experience, will buy again. Good experience, will buy again. Good experience, will buy again.

Date of experience: July 31, 2019
Minnesota
1 review
0 helpful votes
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Great way to save money
July 31, 2019

I have been using the website for years and recently installed the plug in for the Edge Browser.

The only complaint I have is knowing if I am still set to save or not when using the plug in. Sometimes if I have a lot of shopping to do, or have to login to a site, the savings is not obvious if it is turned on or not.

Date of experience: July 31, 2019
Arizona
1 review
0 helpful votes
Follow Kimberly P.
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The heading says it all. I still dont understand why you need 100 characters to force anyone to give you feedback.

Date of experience: July 31, 2019
Florida
1 review
0 helpful votes
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Ok
July 31, 2019

I am not sure what changed other than the name, but seemed to work better when you were Ebates. Since the change it sees as tough there are less stores/offers relevant to me

Date of experience: July 31, 2019
North Carolina
1 review
0 helpful votes
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Rakuten experience
July 31, 2019

I have not received a check since Ebates became Rakuten. I keep getting $ added, but have not received a check, so I don't know what my experience will be like.

Date of experience: July 31, 2019
New Jersey
1 review
0 helpful votes
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Amazing Site
July 31, 2019

Getting money back on shopping sites that I already shop at is a no brainer! Just one extra click and cha-ching!

Date of experience: July 31, 2019
Texas
1 review
0 helpful votes
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Enjoy getting money back
July 31, 2019

I do enjoy using this website, even when it was Ebates.
I feel like the money comes to me a little slowly, but I guess it has to go through all the channels and get approved before it reaches me.

Date of experience: July 31, 2019
Florida
1 review
0 helpful votes
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So easy to save money
July 31, 2019

Rakuten is so easy to use. Install the extension to your browser and it lets you know when you're on a site that offers cash back or coupons.

Date of experience: July 31, 2019
Texas
1 review
0 helpful votes
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I Love it
July 31, 2019

Great to be able to receive discounts and get a refund on sites i shop all the time. Wish some more of my regular places were covered more often like amazon, etc but its an added bonus when they are.

Date of experience: July 31, 2019
California
1 review
0 helpful votes
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Great Rebates!
July 31, 2019

I have used Ebates and Rakuten for a number of years and have received a good amount of rebates. It's nice to have the extra savings while I shop!

Date of experience: July 31, 2019

From the business

Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.


rakuten.com
Founded in 1997
San Mateo, CA
+61
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