Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rakuten

Rakuten

3.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rakuten?
grey stargrey stargrey stargrey stargrey star

Rakuten Reviews Summary

Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 4th among Cash Back sites.

service
192
value
153
returns
65
quality
123
This company does not typically respond to reviews

We monitor reviews for authenticity

Canada
2 reviews
0 helpful votes
Follow Scott U.
Unfollow Scott U.
Share Review
Report Review

Give it a try!
July 31, 2019

Shopping on Rakuten is pure joy. There is no easier way to shop and earn money back. Rakuten is constantly adding stores to its sight.

Date of experience: July 31, 2019
California
2 reviews
0 helpful votes
Follow Virginia A.
Unfollow Virginia A.
Share Review
Report Review

I love saving money!
July 31, 2019

Get site save money for buying what your gonna buy anyway love this site I've saved hundreds of dollars I look forward to getting my checks

Date of experience: July 31, 2019
Germany
1 review
0 helpful votes
Follow Cynthia E.
Unfollow Cynthia E.
Share Review
Report Review

Consistently Satisfied
July 31, 2019

I've been a user for many years and I've been consistently satisfied and have recommended it to many friends.

Date of experience: July 31, 2019
California
1 review
0 helpful votes
Follow Stephanie N.
Unfollow Stephanie N.
Share Review
Report Review

Easy and fast
July 31, 2019

Very easy to find what I wanted. Was able to add the coupon without trouble and the item shipped out on the same day.

Excellent experience.

Date of experience: July 31, 2019
Virginia
1 review
0 helpful votes
Follow Lisa E.
Unfollow Lisa E.
Share Review
Report Review

Love it
July 31, 2019

Shopping with Rakuten is amazing. I have been a member for several years. It's easy. I love getting paid for shopping at places I shop at.

Date of experience: July 31, 2019
New York
2 reviews
0 helpful votes
Follow Dave S.
Unfollow Dave S.
Share Review
Report Review

Better late than never...
July 31, 2019

Vendor mishandled rebate, Rakuten intervened -- all squared away. There is a thunderstorm rolling in having no effect on this review, but you demanded more characters. TY

Date of experience: July 31, 2019
Maryland
1 review
0 helpful votes
Follow David G.
Unfollow David G.
Share Review
Report Review

Gotta Love Rakuten!
July 31, 2019

This was a seamless transaction from Ebates to Rakuten. Always happy with this website, always making money. What's not to like? Anyone who is not using Rakuten is throwing money away.

Date of experience: July 31, 2019
California
1 review
0 helpful votes
Follow Sam M.
Unfollow Sam M.
Share Review
Report Review

Rewarding Experience
July 31, 2019

I am on a fixed income, and that does not go far these days. Any time that I can save some money, it is a great experience for me. Ratkuten is that rewarding experience as it is always there for me. I do not have to do anything spectacular for it to work for me, and yet, it is still there working for me. I love getting messages telling me that I have saved again, and it all adds up fast.

Date of experience: July 31, 2019
Pennsylvania
1 review
0 helpful votes
Follow Elizabeth U.
Unfollow Elizabeth U.
Share Review
Report Review

Review
July 31, 2019

I have gotten some great bargains, but some are not recognized when I order online from some companies

Date of experience: July 31, 2019
California
2 reviews
1 helpful vote
Follow Mark H.
Unfollow Mark H.
Share Review
Report Review

Every time I click on a shopping link, it's recorded. That's ok but when I know I didn't purchase on that particular trip, I wish I could delete it from my history, or at the very least mark the visits I know I shopped.
And the pending travel credit(s)... no way to delete those that I ultimately canceled or make a note as to what/where (car, hotel, etc). They stay on my pending cash back, mixed with stays that I AM expecting credit for. Very confusing!

Date of experience: July 31, 2019
Connecticut
1 review
0 helpful votes
Follow Kimberly Z.
Unfollow Kimberly Z.
Share Review
Report Review

Every online shoppers must have
July 31, 2019

I've been a long time user and have never had anything but a positive experience. If you shop online, or now even in brick & mortar stores, using Rakuten is a very easy money saving tool.

Date of experience: July 31, 2019
District of Columbia
1 review
0 helpful votes
Follow Melissa Y.
Unfollow Melissa Y.
Share Review
Report Review

Very easy to use...
July 31, 2019

Been using this site for years! Have earned over $4k thus far! Easy way to get some extra cash when shopping for things you would buy anyway. Give it a try!

Date of experience: July 31, 2019
California
2 reviews
1 helpful vote
Follow Betty I.
Unfollow Betty I.
Share Review
Report Review

Good app/service
July 31, 2019

It's easy to use assuming you do a lot of online shopping. Would recommend to others, would be better if more rebates were available and more stores participated

Date of experience: July 31, 2019
Massachusetts
1 review
0 helpful votes
Follow Janet D.
Unfollow Janet D.
Share Review
Report Review

Great customer service!
July 31, 2019

My coupon wasn't applied to my order and customer service applied without any trouble!

Thanks so much!

Date of experience: July 31, 2019
Georgia
1 review
0 helpful votes
Follow Jeff E.
Unfollow Jeff E.
Share Review
Report Review

Thanks
July 31, 2019

Easy to navigate. Carries most merchants I deal with. Never had any problems! Can trust that I will get credit for merchants that I deal with. Good value.

Date of experience: July 31, 2019
New York
2 reviews
0 helpful votes
Follow Brian N.
Unfollow Brian N.
Share Review
Report Review

Great service!
July 31, 2019

It was so easy to book 4 hotel rooms at a great price! I was happy that it came up in the web search that I did.

Date of experience: July 31, 2019
Massachusetts
1 review
0 helpful votes
Follow Richard B.
Unfollow Richard B.
Share Review
Report Review

The percentages back need to be better. Over the years many retailers have left. The amount back barely covers the sales tax on item or shipping.

Date of experience: July 31, 2019
California
1 review
0 helpful votes
Follow Frank D.
Unfollow Frank D.
Share Review
Report Review

EBates or Rakuten - good results
July 31, 2019

I've used eBates for many years prior to them merging with Rakuten, and I've enjoyed good results under either name. A number of the online businesses I buy from work with Rakuten, and it's a nice bonus to get a few percentage points refunded. Sometimes it's more than just a few percentage points, which is even nicer. They pay promptly every quarter as long as your total is above $5 and if it's not (rarely happens to me), they accumulate the amount due for the next quarter.

Date of experience: July 31, 2019
New York
1 review
0 helpful votes
Follow Betty Z.
Unfollow Betty Z.
Share Review
Report Review

It's the best!
July 31, 2019

I enrolled in Rakuten back in 2001 when it was known as Ebates. To date, I have "earned" over $2200 in cash back. I do the majority of my shopping online and nearly every site at which I shop is listed. On the very rare occasion that a rebate hasn't been posted, I contact Rakuten and immediately receive my credit.
I have recommended them to all of my friends and relatives.

Date of experience: July 31, 2019
Georgia
2 reviews
9 helpful votes
Follow Steve O.
Unfollow Steve O.
Share Review
Report Review

I'd love to see more craft sites here. More than just clothing, really. I work from home and just don't go through a lot of clothes anymore!

Date of experience: July 31, 2019

From the business

Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.


rakuten.com
Founded in 1997
San Mateo, CA
+61
See all photos