Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rainbow

Rainbow

1.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rainbow?
grey stargrey stargrey stargrey stargrey star

Rainbow Reviews Summary

Rainbow is a clothing store offering affordable plus size and women's fashion. They have new arrivals daily, free shipping on $75, and easy in-store returns.

This summary is generated by AI, based on text from customer reviews

service
53
value
43
shipping
37
returns
43
quality
38

We monitor reviews for authenticity

Illinois
1 review
1 helpful vote
Follow Yolanda P.
Unfollow Yolanda P.
Share Review
Report Review

For the most part, you get what you pay for! I only ordered shoes from Rainbow and I like them. But DON'T ORDER YOUR SIZE IF YOU HAVE BIG FEET! YOU MUST ORDER THEM A SIZE OR TWO LARGER! REALLY! I realized that these places that sell shoes made in other countries make them smaller than America. The people who make them are small I'm thinking so they make shoes small. I'm just guessing that this is the problem. However if you don't mind wearing smaller shoes on your big feet then order your regular size!

Date of experience: July 2, 2023
Germany
1 review
3 helpful votes
Follow Pooja g.
Unfollow Pooja g.
Share Review
Report Review

When I came across Allthingsrainbow, I immediately fell in love with the beautiful and unusual pieces of clothing. When I first ordered there, three out of four things arrived. I was still waiting for the last item, but it didn't come. I contacted email customer service and they simply refunded me for the missing item of clothing with no explanation whatsoever. Can happen. I gave the shop another chance because they offer really really nice things. The things that have arrived look nice in reality and are of acceptable quality. The pair of earrings looked a little different in reality than on the product picture, but they are still beautiful and I love wearing them. A few months later, I ordered a second time from Allthingsrainbow. I ordered a skirt, a pair of earrings and three crop tops. One of the three crop tops was refunded. The skirt and earrings arrived after a couple of weeks. A little later one of the two crop tops arrived. I waited a while for the last thing I ordered to finally arrive. I waited and waited before l contacted customer service again. I was told that there are delivery problems and that they do not know where the package is at the moment. Let's see if it still arrives at some point or not. They refunded me the money for it and they apologized for this shopping experience. As I said, Allthingsrainbow offers very aesthetic clothing that fits my style exactly. But unfortunately I won't be ordering there anymore because I find it very disappointing that you look forward to the arrival of all the products in your order, but then at least one product always doesn't arrive. And if I hadn't contacted Allthingsrainbow, they would have just kept the money. At the end of the day, of course, I always recommend making your own experiences with it, but I just wanted to let you know that shopping at the Allthingsrainbow online shop can be fraught with complications.

Date of experience: June 10, 2023
Missouri
1 review
5 helpful votes
Follow Elisabeth K.
Unfollow Elisabeth K.
Share Review
Report Review

Always remember you get what you pay for.
The prices are low sure but so is the quality.
Plus the sizes run small. Had to return several items. Discovered this one after the fact kept only cause would have cost more to return it than what it's worth will wear it till it falls apart (won't take long).

Date of experience: May 31, 2023
Maryland
1 review
6 helpful votes
Follow Andrea J.
Unfollow Andrea J.
Share Review
Report Review

Do not shop rainbow
April 19, 2023

Now I remember why I stopped shopping at this store there return policy I came to exchange not get my money back but exchange something I bought not noticing I never got my receipt I keep all of my receipt just in case and I don't have that one they tell me the can't exchange without the receipt it's an exchange not a refund never I again and trust me my voice is strong why would I support such a thing so you just take peoples money just so

Date of experience: April 19, 2023
Texas
1 review
2 helpful votes
Follow Debra W.
Unfollow Debra W.
Share Review
Report Review

WORST EXPERIENCE EVER!

I was waiting in line to check out and when it was time for the Cashier to check me out, he said he was closed. I asked why he waited until it was time to check me out to say he was closed, and he said that he did not need to answer me, and I needed to go to another register. Well, the other register had several people in line. There were even people behind me as no one really knew he was closing his register. I asked him again why he could not just check me out since he knew I had been in his line for almost 10 minutes. He began shouting at me and berating me. I asked for the manager upon which he stated that he was the manager. I told him that I was not going to let him talk to me like that. Another customer, listening to what was transpiring, told me that I should not waste time talking to him. I then went to the next register. When it was time for the Cashier to ring up my items, He told her not to service me. I had to leave as now no one was allowed to ring me up. This is the worst manager I have ever encountered. No customer service and no company loyalty as he did not even care if the company lost money. I realize employees are currently hard to find but I can honestly say that almost anyone would be better than this manager. I don't write a lot of reviews but felt compelled to submit this one.

Date of experience: April 6, 2023
Georgia
1 review
1 helpful vote
Follow Pat O.
Unfollow Pat O.
Share Review
Report Review

Terrible
March 17, 2023

CUSTOMERS BEWARE! THEY RIPPED ME OFF! They do not give refunds on many products and have terrible customer service in store and even much much worse on the phone. They care absolutely ZERO about retaining any customers whatsoever. Go somewhere else

Date of experience: March 17, 2023
Minnesota
9 reviews
0 helpful votes
Follow Jasmine J.
Unfollow Jasmine J.
Share Review
Report Review

Review
March 9, 2023

This is a good company! It has good fashion. It has interesting fashion. It has good prices. It is affordable.

Date of experience: March 9, 2023
South Carolina
1 review
2 helpful votes
Follow TANIA R.
Unfollow TANIA R.
Share Review
Report Review

Their customer service is NON EXISTENT. THEY LACK EMPATHY AND OFFER NO RESOLUTION TO THE CONSUMER'S PROBLEM... WILL NEVER ORDER FROM THEM AGAIN.

Date of experience: March 7, 2023
Delaware
1 review
3 helpful votes
Follow Chimere S.
Unfollow Chimere S.
Share Review
Report Review

Horrible quality
March 5, 2023

First and last time ever ordering shoes from Rainbow. Both photos were taken after wearing one time. I wore the black ones to work and they literally wear coming apart as i was walking to my car after my work shift. Mind you i work a desk job. The brown/tan combat boots wore one day and by the time i got home the inside lining/padding is already separating. I will never buy their shoes ever again. I can't believe they actually charge $25 and up for most. These shoes aren't worth a dime. I got on sale so I'm mad but lesson learned. If the deal sounds too good to be true it is.

Date of experience: March 4, 2023
Illinois
1 review
4 helpful votes
Follow Jamie B.
Unfollow Jamie B.
Share Review
Report Review

Will not refund order
February 11, 2023

First I waited 4 weeks to get my order in only which half showed up. The small does not fit a 5'5 Woman at 125 lbs, they are more medium/large. I asked when my other half of the order will arrive and I'm on week 6 and counting, no definite answer for arrival. I asked for a refund on what I do have and they told me to gift it. They will not refund my order. I now have $100 worth of clothes I can't wear. Do not waste your time or money with this supposed faith based company.

Date of experience: February 11, 2023
Georgia
1 review
1 helpful vote
Follow Nicole M.
Unfollow Nicole M.
Share Review
Report Review

If I could give a negative star of the store that I visited and the corporate I would give them negative 10 stars. My recent purchase, I had bought some bras and I specifically asked the employee at the register if I could return or exchange these items if they didn't fit as there was no dressing room in the store. She said Yes, I would just need a receipt of purchase and to bring them in before 30-days after purchase. I asked her an additional time just to make sure of her answer and she said Yes I could return or exchange the items. Well I came back to the store 2 days later and talked to the same employee and told her that these items did not fit, she rudely says that I cant return or exchange items. I reminded her that I was here 2 days earlier and asked these specific questions and she said I could return items. She played dumb and acted like she had no clue what I was talking about. So I emailed corporate and explained the situation and they rudely emailed back that I was pretty much out of luck and they are not refunding me. I still have those emails so if anyone wants to see how rude and unprofessional corporate is I will be glad to send them over. I will never shop at Rainbow shops again!

Date of experience: January 28, 2023
Massachusetts
2 reviews
1 helpful vote
Follow Tara C.
Unfollow Tara C.
Share Review
Report Review

Return never refund
January 17, 2023

I ordered online they got there clothes and still kept my money it's been almost one year since It's not fair I'll never shop again with them and a zipper broke two days after wear

Date of experience: January 16, 2023
Texas
1 review
0 helpful votes
Follow Rachel G.
Unfollow Rachel G.
Share Review
Report Review

Terrible product
December 27, 2022

I ordered three shirts from this site. To start it took over a month to be delivered when it stated it would be 3-5 days. After this the quality of the shirts were terrible. One of my shirts the print was blurry. I emailed them to ask to have a refund and they were unwilling to do anything. I even sent pictures to show them how bad it was and they did not care.

Very disappointing.

Date of experience: December 27, 2022
Illinois
1 review
1 helpful vote
Follow VANEX H.
Unfollow VANEX H.
Share Review
Report Review

Rainbow Shops are dedicated to themselves in scamming online customers. DO NOT GIVE YOUR NONEY TO THIS COMPANY!

Date of experience: November 9, 2022
Maryland
1 review
0 helpful votes
Follow Michey J.
Unfollow Michey J.
Share Review
Report Review

VERY POOR CUSTOMER SERVICE
They make up prices as they go. Leave sensors on clothing. Corporate offices do not provide resolutions. POOR SERVICE across the board. OUTDATED SYSTEMS and PRACTICES. All about your money and no regard for concerns or problenms.

Date of experience: November 8, 2022
Florida
2 reviews
2 helpful votes
Follow theran w.
Unfollow theran w.
Share Review
Report Review

I noticed if I go to a Rainbow in a ghetto area the clothes are cheap and trashy, if I go to a rainbow in a high income area the clothes are high-end. Remember that ladies.

Date of experience: October 18, 2022
Minnesota
1 review
2 helpful votes
Follow Suzette H.
Unfollow Suzette H.
Share Review
Report Review

Senors still on clothes
October 7, 2022

I was going on my honeymoon cruise the next day ran into rainbow to pick up a couple of outfits. Got home put in my suite case went on my cruise and found sensors attached to my 4 outfits I was extremely unhappy about this I was gone for 12 days came home to return these items which was summer outfits I was told no refund just store credit. Well after this experience from this store. I never wanted to shop here again.

Date of experience: October 7, 2022
Oregon
41 reviews
115 helpful votes
Follow JUDY S.
Unfollow JUDY S.
Share Review
Report Review

I SHOPPED HERE AS A KID IN THE LATE 80'S... EARLY 90'S UP TO THE EARLY 2000'S THERE WAS A STORE NEAR MY HOME AND EVERY WEEK SOME GREAT TRENDY CLOTHING~! UP TO ABOUT 10 MONTHS AGO I PURCHASED LEGGINGS. JUMPSUITS. BLAZERS. SOME TOPS. BUT THE LAST FEW TIMES I SHOPPED THEIR ONLINE SITE MOSTLY SHREDDED HOOKER CLOTHES AND HIP HOP STUFF! I HATE THIS RIPPED CLOTHING FAD. LOOKED LIKE HOOKER OUTFITS IN BARELY THERE FASHIONS. WTH! I WAS INFORMED THE MAIN HEAQUARTERS ARE NOW IN PENNYSLVANIA AND THEY ARE CATERING TO A DIFFERENT DEMOGRAPHIC SET OF GALS... GUESS I WILL BE SAVING MONEY. MY MOM. AUNTS AND GRANDMOTHERS SHOPPED IN RAINBOW SHOPS. DIFFERENT TIMES I GUESS. PLEASE ALSO TAKE NOTE SIZING RUNS SKIMPY..

Date of experience: August 13, 2022
New Jersey
2 reviews
0 helpful votes
Follow PrincessH O.
Unfollow PrincessH O.
Share Review
Report Review

The Store setting is nice, clean, they have good deals, stylish clothes, nice shoes, nice bags, necklace, nice earrings, fancy phone case, body cream, perfume etc. It have almost everything there like Walmart. The workers there
Are nice, friendly and they give good service. Not all the workers at all the rainbow stores are nice read the review before going there thanks.

Date of experience: August 4, 2022
Michigan
1 review
3 helpful votes
Follow Amanda W.
Unfollow Amanda W.
Share Review
Report Review

Rainbow will do anything to keep your money! Better make returns (On they're cheap clothes) WITHIN 7 DAYS! Or you get a gift card like you want more garbage! Even with a receipt. Then if you call corporate they just scream over you and then hang up on you. Damn no home training whatsoever! AS YOU CLEARLY SEE THE RECEIPT SAYS 90 DAYS! Way to rip people off!

Date of experience: July 19, 2022

From the business

Rainbow Shops - Fashion at Prices You'll Love. Women? ۪s, Plus Size and Kids Clothing, Shoes and Accessories. Everyday Free Shipping and Free Returns to our 1000+ stores.


rainbowshops.com
Founded in 1935
Brooklyn,, NY, United States