Qualtry

I placed an order late May early June for a gift for a family member as a housewarming surprise. Not only did the product never arrived but I was charged and sent out multiple emails telling me that tracking had not been updated in that perhaps because of coronavirus it was lost in the mail I called bull$#*! completely because even target, Walmart and any other company has not lost our stuff due to coronavirus. I feel so bad for my family member because they've been waiting for this package to arrive and it never did and we have still never received any type of refund for the money we spent. SCAM company DO NOT WASTE YOUR MONEY!

I placed an order through Groupon on May 30 for two personalized dog collars. I received a shipment email on June 17. Tracking shows that my package has been in Grapevine, Texas for a month. When I call the customer service line, they tell you to leave a message and your call will be returned in 24 hours. The other option you have is to hang up and call again later. Both of those methods have failed. I also started an online chat with a service representative with no response. At this point I have given up on either getting a refund or the product I ordered. Don't waste your money.

Crappy service ordered stuff specifically for Father's Day was guarantee delivery before Father's Day call the Saturday before Father's Day they tell me it will not be there they apologized and I should for sure get it by the following Friday did not receive until the following Monday and only received one of my two items I've been trying to call to find out what the heck is going on and it just tells me it's busy and I cannot get through this company sucks and I would not recommend to my worst enemy

I only gave one star due to it requires it to submit, I wouldn't give any stars. I have called and email several times. No one calls back nor answer phones. When email responded adv that it's on way which I knew that by tracking it stated the package was at my local usps which is no more 10 min from my home they don't have package. Isent email back to company last respond was we will give you 30% to use one another purchase. Why would make another purchase if I didn't receive the first one.

Over a month ago, I placed AND PAID FOR my order. I have not received the product. The customer service email reply is standard (and untrue). After I filed a complaint with the BBB, I received notification that my product that had "been shipped" was "in production." DO NOT ORDER FROM THIS COMPANY.

I am very disappointed. I ordered a wood postcard for my husband for father's day on June 5th and it stated that I would receive it in time for father's day. It showed up 3 days past father's day and it wasn't done correctly. I put our saying on it and followed it up with a. The website didn't kick it out and no where on that page does it state it won't accept imojis. Instead of putting the they put a? On it. They never reached out to me stating that they couldn't do the. Once I finally received my item late I contacted qualtry about their mistake. Instead of offering to fix it or refund it they told me it's my fault because they don't do imojis and their site doesn't say they do so they won't fix it but they will give me a discount on something else. What a joke. Very poor quality control and customer satisfaction.

Never do I write reviews but I searched high and low to find a place to inform y'all about this horrible business. I placed an order THREE weeks ago and have yet to receive my package. My order keeps saying "shipped" but has no record of being in transit. I contacted them by email to follow up on the order with my order # as the subject line and they emailed me back with the order number erased asking what's my order number playing games with me because they're trying to avoid having to tell me what's going on with my order. I'm now going on week 4 still with no package and it was a gift for someone. Unprofessional, do not buy from this company!

Ordered 2 products through Groupon for nieces at beginning of April 2020 in Canada. They sent the product and for an unknown reason it was sent back to Qualtry. When we inquired why they said it was the possibly the wrong address. Apparently the only thing that was incorrect was the ste # but the name is on the directory. Instead of calling us to get the correct information it was sent back. They had the phone #. We provided the Qualtry customer agent with the correct address information as well as additional phone numbers. We told them to resend the pkgs immediately since they were already made up and were personalized. Wasn't resent. Called back and customer service had no clue where the product was. Called several times and left msgs to find out status. Never received call backs even though they said they would as per voicemail. Several times there was no voicemail just hung up. Finally sent an email and finally got a reply saying they are now out of stock due to Covid crisis. Wrote several emails back to find put status of original orders. Never received another email back from them. It is now June so now it is 3 months. I am surprised they are still in business with customer service as bad as this. Covid crisis or not their customer service need to be more knowledgeable what happens in production and ready to answer questions. Most likely they are working from home anyways someone should be available.

I bought a groupon for qualtry.com. Groupon stated the shipping cost as $7.99. When I was on qualtry.com immediately there was a charge of $0.98 for warranty shipping. Then shipping cost was $14.99 plus the $0.98 for 1 item. Not $7.99. No customer service. Groupon won't refund the money because I viewed the voucher. So my choice is throw away the $20 voucher or use it and pay $15.97 at qualtry.com for shipping. Either way I got burned. If I don't receive the item then I will feel even more stupid for chasing it by throwing money at the shipping cost when I should've threw the groupon voucher away.

I order a pillow case from them on May 4 with expected delivery of May 13. The item never shipped, and I when I reached out to them, they never answered. Finally, I reached out to Etsy to prod them to ship the item and they cancelled my order out of spite. What a bunch of losers.