Qualtry

Worst company I have ever dealt with and their customer service is an even bigger joke. I purchased 2 cutting boards that ended up being the size of my palm. They were nice but 1 was misspelled and they claim I misspelled the name smh lol yes I don't know how to spell my own mothers name. Then to top it off I received the 2 boards minus the wood oil I paid for. When reading out to them they claim I spelled the name that way and offered me to make a new board but again i would have to pay the $14.99 "shipping fee" they also said they would ship the oil. 2 weeks later and the oil was still not shipped. Emailed them again and after almost a month wait time from first ordered they said they would refund me $5 for the oil and to purchase it in my area. That's customer service at its best! So I have waited almost 3 weeks now from giving my mother and father their gift because I was waiting for the oil that isn't coming. Way to go Qualtry. So yourself a favor and run from them while u can.

I've ordered several times from Qualtry and I've been please with everything. I order a personalized cutting board and it is beautiful. I only use it for display. I just received pillow cases that I ordered for Christmas and they are so cute and great quality. All of my orders have been delivered in a timely manner and they send emails when your order has been placed, shipped and delivered. The email even says what is being shipped in that shipment. I've had no problems and I will continue to order from this company.

Ordered two personalized cutting boards, 2 stands and 2 gift boxes as wedding gifts. Pretty easy order right?!?! Unfortunately not for the staff at Qualtry. Received my order containing one of the six items I should've received. I called customer service to advise I had only received one cutting board and nothing else. The customer service rep told me I needed to call USPS to ask if they had other packages before they could process any other type of "replacement" order. Uhmm... isn't tracking down a package where customer service should come in?!?! Nonetheless... I went ahead and track down my post office driver and he confirmed there were no other packages. Called customer service back they wrote up the situation and advised I should receive an email confirming if a remake would be made. This irritated me but I gave them the benefit of the doubt that they would do the right thing… And I did in fact receive an email advising my missing items were in production again. Several weeks later I finally receive my package… only to find out... once again my order was incomplete! This time I received one cutting board and one stand… Missing another stand and my gift boxes. By this point I've already missed gifting the items I purchased as gifts... So once again I've contacted customer service and advised my order was once again incomplete. I advised I no longer needed the gift boxes so they said they would credit me for those. (time will y'all if they are able to get this right)... I am now waiting for an email to confirm a new order was placed for my missing stand. I asked if my stand could be overnighted given this would be their third attempt to try to get my order right and was told that was not possible. So now I will wait another few weeks and hope that their 3rd attempt to fill an order is the time the get it right! Packing a package is not rocket science people... but for this company it seems to be a very hard concept to grasp...
The service and overall experience has been very poor to date. I will never order from this company again.

I purchased 3 of the custom aluminum luggage tags and the wire attachment would not fit through the slit. I contacted the customer service department the same day it was shipped to inform of the problem. The gentleman went back and forth with me as if i were lying about the defect. He even asked for a picture to show that it wasn't working. After i sent the picture he said that it looked fine to him and basically dismissed everything I told him. This is bad customer service and a slap in the face when it comes to customer service. How in the hell can you tell a customer that a product is working fine if they are clearly telling you that it isn't. Needless to say my tags are now all scratched up from me trying to force the wire attachment through the too small slot that still dont fit and no thanks or help from the sellers at Quality. Buyer Beware

So I bought 3 sketch pads with colored pencils for my kids off groupon. I only paid $15 in all. When I went to place the order I had to pay $26.91 for the shipping! That is crazy stupid! You can not tell me 3 sketch pads weigh that much and it cost that much to ship them! On groupon it states you have to pay shipping and I even clicked on the shipping rates which is a joke! All it states is that shipping depends on purchase, quantity and shipping address. So like I said, I never thought I would pay more for shipping than the items itself! Such a ripoff! Now I know to never buy from here again...

I bought a groupon for 5 embroidered dog collars. When I went to place the order most of the colors were out of stock. Then I had to pay $30 shipping, which is utterly ridiculous. The quality of the embroidery is poor, one of the collars looks as if it was embroidered by someone who was legally drunk! I have contacted them to ask for a replacement but no response. Looks as if that is par for the course! My advise, don't go there!

Qualtry listed personalized sketch books on Groupon for around $5 each(great deal, right?) and on their website for $39.99. Well, well, well... guess what happened when I attempted to redeem 5 of those books purchased at $5 each? Are you ready? At checkout, Qualtry said "SOLD OUT". I opened up another browser and attempted to purchase again without the Groupon and would you believe that the "SOLD OUT" items became instantly available at $39.99. I'm still laughing because"why list it for a deal on Groupon IF it's going to be unavailable for purchase at that price?" Shaking my head! These merchants are a TRIP!