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Qualtry Reviews Summary
Qualtry has 247 customer reviews and ranks 202nd in the Personalized Gifts category. Common review topics include customer service, christmas gifts.
Orderd product 4/23; shipped 5/10 and on 6/3; still not received and can not get a response from their email AND no phone number to call either. Do NOT purchse from this company
I tried calling their customer service number, but that doesn't work. They charged me 49.92 for what was supposed to be a total of $13 with shipping. I can't complain to the company because they have no working number. Don't buy from them. Let my mistake be a warning to others. It's a rip off company. Never again!
Paid to have the present delivered before the occasion. Then Qualtry, sent me an email with a tracking number, however, it wasn't accurate. A day later was sent an email that said it was just now getting the engraving... wait, I thought it was being shipped already? And the occasion is in three days! So the occasion came and went. Still no package three days after the event. Website says I have no package on delivery. Customer service said, they see it and it should be delivered on the 10th. That was yesterday. The customer service doesn't even know what day it is!
I ordered 2 personalized sketch pads for a gift. My granddaughter has a very unique spelling of her name and unless it's personalized it "not spelled right" according to her (lol). I ordered them and only received 1. Called the company and informed them of this. They told me I only paid for one because I paid shipping and handling for ONE item. I have been scammed before so I doubled and tripled over looked my order before I sent it. S&H was $8.99 for ONE sketchbook? If I would have known this I would have paid more the S&H than I did for the sketchbooks! Ridiculous! NEVER going to use this company again! Ordered be warned!
I purchased two different Groupon packages to buy dog collars from Qualtry. The cost of each collar should have been $4.00. THEN I get to their site and discover a "shipping warranty fee" of 98 cents and an exorbitant shipping rate of $24.98 (for one collar!) I was fortunate enough to buy two separate packages because once I attempted to redeem one (by purchasing from them,) I would not have the opportunity to get a refund on the package. So, $4.00 down the drain? Yep. Gladly. I will never purchase from Qualtry. (I have let Groupon know about this crazy shipping cost.)
I received a personalized cutting board as a gift which was a very cute idea. Unfortunately the etching was the same color as the bamboo board. When I went online all the cutting boards looked like they burnt in etching & or colored font/etching. I just think it's false advertising when you can't even see what my board says
I used a Groupon for 2 sketchbooks. I paid an additional $16.99 to ensure to get them by Christmas. They were a part of two separate "artsy" presents. It's past mid January and still nothing. They won't respond. DO NOT ORDER THRU QUALTRY!
Original order placed on November 25,2020 and confirmation of order received same day, at 12:27pm
According to USPS, shipping label was created on December 4,2020 at 10:21pm and USPS Awaiting Item
Email notifying of tracking number received on December 6,2020 at 10:52pm
Contacted Qualtry on Saturday, December 12,2020 at 2:22pm to ask why USPS was still showing that the items were on their way to USPS facility. CSR agrees that that is odd, but would need to check with the Embroidery Manager and would get back to me.
Notified yesterday, December 13,2020 at 11:52pm that items were made on Friday, December 11,2020 and should have been shipped out on Saturday, December 12,2020. (When asked why I was notified on the 6th that the items were shipping, no response.)
"Your package is on its way to a USPS facility. Sign up to get updates, and we'll send you a delivery date and time when available." - as of December 14,2020 at 4:40pm
After over a month of waiting for my order, they have FINALLY arrived, and to say that I am displeased is an understatement.
The image on the right is what was shown on their website, which is what lead me to order in the first place. The image on the left was taken today, and it shows what I actually received.
There was no care given to ensure that these items were created as promised! If it weren't for my lack of faith/trust that they would get it right AND the fact that these scarves are now on back order, I would request a replacement.
Just know, I will NEVER order from them again!
My 1st order got lost in delivery (I was told), so I agreed to reorder on a 3 day rush. Over 2 weeks later and the product is still not made - now we are looking at 2 months of not getting what I ordered, so I cancelled and am now waiting for a refund - let's see how long that takes.
Horrible experience that hasn't ended yet. Bought a voucher through Groupon that said they ship in 3-5 days... going on 5 weeks later it still hasn't even shipped. I have all the emails between the company who is as bad at customer service as they are at shipping on time.
I placed the order with Qualtry on 12/8 (priority processing).
The shipping label was created on 12/15.
It is 12/23 (15 days after priority processing order placed) and USPS still has not even receive the package for delivery.
To make this situation even more frustrating, Qualtry Customer Service does not even respect its customers enough to answer / return calls about placed orders.
Placed an order on December 3rd. 2 weeks later nothing happened. But what makes it worse is that they are completely clueless on when an order can or will be shipped out. Maybe I will get it in order to be an Easter present, as they cant even guarantee this. Or Maybe Xmas 2022?
If I would act like this for my customers I would file for bankruptcy within a month. Maybe they should shut down?
Beware of ordering from this company. Their shipping is very expensive and slow. They will quickly send you a tracking number to falsely indicate an order is on its way. In reality in may be WEEKS before their "shipping partner" actually collects your order and delivers it to USPS, or whomever. After 5 separate attempts to call about an order placed 19days ago, I finally managed to speak to Qualtry's customer service who was extremely unhelpful & condescending. There was zero effort made to help or reassure me. It was only after the rep (Lee) repeated the little information (that I already read myself in regards to tracking) available that the words "I apologize" were even said. No effort to rebuild confidence or keep my future business. Just a bunch on talking over top of me and man-splaying. Perhaps a different (faster) shipping partner is needed or not prematurely emailing a tracking would be helpful. Completely unsatisfied with the customer service and the shipping. I would have scored them a 1-star but I believe the product will be nice quality whenever if finally arrives... after Christmas :(
Buyer beware
I will never buy from this company again--no matter what the DEAL is. They offer a promo code but it is not accepted by their website. There is no way to get anyone to communicate. I've tried every option. In fact the email address they tell you to use is a no-reply one. You get an automated reply saying no one will see it! This is using the email they direct you to use. I found a different support email and tried that 4 times with not a single reply. It did NOT bounce back as undeliverable.
I was given a shipping date for my items. I just now found a phone number to use and someone answered! They tell me my order is on back order and won't arrive for another 3 weeks! They did not see fit to tell me anywhere along the way so I could make other plans. You can't get tracking information unless you download a third party app which I don't trust now that I've been trying to work with this company. I was begining to wonder if it is a legitimate company, that's why I looked into the BBB. Apparently they do exist. Its' not worth the frustration and unknowns. Don't do it. You'll be sorry you did. I shop online all the time and this is the worse experience I've ever had.
After waiting 4 weeks to get an order, I contacted them three times to find status. When they answered it was "we will keep monitoring for another week"
That doesn't really help a week before Christmas.
Will not order from them again.
I had a hard time contacting them but after we made contact they took care of me, sending out new sketch pads, even before Christmas, which I didn't expect. Sketchpads were great and my grandkids loved them. I ordered 5 personalized sketch pads with 50 blank sheets. Arrived with 25 blank sheets and 25 pages of flowers and patterns that look like a child coloring book.
The names are illegible as all letters are capitalized in script.
I paid $33.00 for shipping only to find after over 3 weeks I was notified they were ready for pick up at the post office. I was able to get post office to deliver, but I AM NOT ABLE TO GET QUALTRY TO RESPOND TO MY E MAILS, PHONE CALL, LIVE CHAT regarding product. Terrible product with even worse customer service.
I sent order for 5 holiday stockings, received 4, then reorder 1 more, never got it. Now waiting for another order. Shipping is unreasonable, and you are waiting forever... never again will order from them
I made an order on 11/21/2020 (not referencing reviews-lesson learned), and they charged my card on 11/23/2020. I have attempted to call, and have sent numerous e-mails on the status of my order, receiving no updates or contact. I filed a complaint with Utah BBB, and Qualtry has yet to respond. Qualtry is committing fraud by taking personal customer information, credit card numbers, and stating they will deliver on goods they advertise "processing orders 7-10 days after order is placed with an additional 3-5 days for shipping" and then fail to do so. They are not a legitimate company or business.
DO NOT ORDER FROM QUALTRY! This is your warning! If you have ordered and they either did not fulfill their contractual obligation by not providing the items within the timeframe stated in their response e-mail, file a complaint with the Better Business Bureau in Utah. Don't fall for their low prices or high percentage off items-this is a lure to get unsuspecting customers in, take their money and offer a substandard product or (as in my case) NO PRODUCT AT ALL! They will not return e-mails or answer calls.
I ordered two personalized pocket knives for xmas in October. It's December and ive only received one. I emailed them three times before they answered and they told me I received one order. So I again had to explain there were two orders and after emailing them three more times, I haven't heard back. Do NOT order from this company! They won't ship your items and won't answer your emails. ITS A SCAM!
A few years ago I purchased 2 dog collars for my girl. They are of excellent quality, not cheap, great embroidery! They're machine washable & still looking great! My shipping & customer service were excellent! I've had many people at the dog park ask where I got my collars & I send them to Qualtry! I'm going to purchase another collar soon!
