Qualtry

Well, my review is going to sound pretty much like all the other negative reviews here. I, like most people, did not receive the Christmas gifts I had ordered on Thursday, December 8th at 1:21pm. Their website was EXTREMELY misleading in saying I'd receive my items within 2-6 business days AND you had no other option but to pay nearly $18 in priority shipping. When I called Qualtry on Fri., Dec. 23, I was told my order was complete and ready to be shipped. The problem, according to their customer service representative, was they were short-staffed and there was no one there to actually ship out my finished products. She asked me if I wanted to go ahead and cancel my order or wait with the hopes they would be shipped out within a day or two. Of course, I wanted the 11 personalized items I had ordered so I told her I would wait. She said she would call me back on Mon., Dec. 27th to ask me if I wanted to continue to wait or if I wanted to go ahead and cancel the order. Well, she didn't call me back as promised so I called her back on Tues., Dec. 28th. She told me she was sick on Monday and was unable to call. I asked her if my items had shipped over the weekend and she said no, they are still here. I asked her if she could tell me WHEN they MIGHT be shipped and she said no…she had no way of knowing. I told her to go ahead and cancel my order and refund my money. I did share with her that this way of doing business will definitely hurt them, in the long run, especially with so many people NOT receiving the Christmas gifts they had ordered. I told her, I had family in for the holidays from Boston, MA, China Grove, NC and from Jacksonville, FL and no gifts to give them. I also told her, if I choose to keep my order with you, I'll have the expense of shipping them, a second time. I told her in light of all that's happened, I have no choice but to cancel my order. I told her in as nice a way as I possibly could that I would never order from them again and I have no doubt I'm not the only consumer who feels this way. I suggested she read the online reviews for Qualtry. Not receiving gifts for birthdays, anniversaries, etc., is one thing, but NOT receiving Christmas gifts is beyond devastating and disappointing on so many different levels. I told her I wish her the best but doing this type of business on one of THE BIGGEST holidays of the year will be something they'll never recover from. If I could give them "0" stars I would.

Do not order from this company. It's a scam. I ordered and nothing ever showed up. Trying to contact them is useless. A Gift Personalized is also associated with them.

I just received an ornament in the mail from this company I did not order. Checked with family and friends they did not send it. Anyone else have this issue?

They DIDN'T Deliver...I ordered 7 gifts Nov. 25 for xmas didn't get anything! They finally offered me a promo code...that...didn't work. Happy Holiday

I have ordered products from Qualtry for the last 3 years. I have had no issues with thier products. But WARNING don't make a mistake on the Billing or mailing addresses. You will NOT get any support help or common curiosity from the support staff. Even after providing multiple emails and two phones calls attempts to correct the address, mere minutes after clicking the button to order.
I realize I am getting older and I have PD, but to refuse to assist me three minutes after placing the order is wrong!
I admit I made the mistake. But let's be adults here and correct it. All your customers are getting old and every person makes a mistake once in a while. I called and emailed Qualtry to correct the order. But really no help at all and you don't answer the customer line.

Stay away from dealing with this company. I ordered luggage tags on Groupon. They only shipped one when I ordered two. They want to charge me the already exorbitant shipping to receive the second one. Emailed them and they obviously dont care about their customers.

I bought a groupon for the company Qualtry, the whole order was a nightmare rightcdown to Qualtry's customer service. The didn't accept the groupon code, they have lots of excuses and when I did put my order in for 2 items, their system picked only one of the two although I bought/paid and selected 2. I contacted them immediately and they said it was my fault, groupon sucks and also leaves you hanging and Qualtry just tries to get more money out of you with another order. Stay away from this place- they have zero customer service and I feel scammed. Also check their responses to anyone unhappy, it's always defensive, blaming the customer-that's how the are, totally unprofessional and ridiculous.

This site is bias to Gay people. I ordered pillowcases for my friends wedding and they sent the wrong ones after I left additional notes as they requested. I requested Mrs. Mrs. And they sent Mr. & Mrs. And after I email them to change the order they stated they do not do same sex orders. But they are telling the truth because they did my very first order with Mrs. & Mrs. On the pillowcases.
They are not gay and lesbian friendly.

I have used this company a few times always hoping for a better experience but the products are subpar, customer service is pretty much non-existent and shipping fees are the worse! Not mention if you request a refund, they do not refund you for items not shipped or taxes you paid. Beware and find a better deal elsewhere.

Finally received refund on several items that were to be Christmas gifts for my associates at work which were ordered in November. There was a tracking # but no movement. I believe products were never made or shipped! When I tried to inquire by phone I learn they don't answer…. Too busy pretending to work on orders. When i email, they reply with a canned response thanking me for contacting them and they will return my email within 24 hours with answers. All lies. Many many emails and countless phone calls that never were answered. Btw the refund I received was minus $17.90 for shipping! Guess the pillowcase I got out of the 13 items ordered cost $17 to ship! Huge scam. DO NOT BUY FROM QUALTRY! They are Truly liars and thieves.

Here is my stressful and frustrating experience with Qualtry.
I ordered Christmas gifts for family and friends on November 11th. I had spent hours personalizing everything. Based on estimated time given by Qualtry, which was 3 to 5 days, plus shipping time, my parcel should have been delivered by the end of November. Christmas has come and gone and still no sight of my shipment.
I have tried several times to contact Qualtry Customer service about this and have received no response. I eventually asked for refund, because these items are no use to me now. No one has responded to that too.

This is the second year I ordered Christmas gifts from them. Last year they told me the issues were because of Groupon. This year I ordered directly from them, no Groupon. It's been 21 days since I ordered and they haven't processed my order yet. The timeline on the website when I ordered said I should have my order with 15-20 days. They won't call back, they took 4 days to answer an email. This has been a nightmare. Clearly not Groupon's issue, clearly their issue.

Don't waste your money! I paid for priority processing and after sending numerous followup emails I finally got a tracking number but with incomplete order! I bought 2sets of cutting boards and 2sets of coasters but they are only sending me the coasters! They never replied to any of my emails and never answer the phone! Search their FB page. They are hiding the comments on their posts. You know why.

I ordered bulk personalized gifts from this site and they came out perfectly - great quality! Qualtry had amazing customer service, as it was a large order in a very busy time of year - yet they were able to prioritize our order and we received it right in time! I HIGHLY recommend this website to order from!

I bought a simple hot pad that was stamped with Blessings. There was no personalization. After a week I emailed customer service and got a response that it was being processed. That couldn't possibly have been true because it took over 21 days later before I received a tracking number. I'm going to watch to see when USPS even registers that they have received the item. No number to call. Slow email response. Customer service is bad. There are real issues with this company.

Purchased several items in beginning of November. Now the beginning December just received message some of the items we're about to ship. A shipping label was created. That was almost a week ago. It must be a pretty long label. They tell you your items will ship in a week or 2 when but a month later only a shipping label created. If you need items in a timely fashion do t buy from here.

I ordered six luggage tags and three sketch pads. The cost was $22.00. Standard shipping is $78.00. That's highway robbery- I just had a TV shipped for $42 cheaper than what Qualtry is charging. It's ludricious.

I purchased a groupon for 10 personalized notebooks thinking this would be a great gift for my nieces and nephews at Christmas. I paid $40 for the groupon, and yes it does say 'shipping not included' but there is a link you can go to their site and it shows 'USPS standard shipping' - so any logical person thinks. $5-$15 within the US for a few small notebooks to ship. No way - they charged $60 just for STANDARD shipping with no cheaper option. Almost 2x the Groupon price. I contacted the company and they said 'there is a handling and packaging charge per item' which I explained is not written ANYWHERE on their site or within the groupon. The customer service person pretty much said too bad so sad.

I purchased a cutting board for a wedding gift and received it with the wrong name, date, design, etc... I can't get a hold of the company so I guess I have lost out on my gift.

I have generally been happy with the products I ordered from Qualtry until I purchased a cutting board for my granddaughter's wedding present. The picture online was beautiful but that is not the quality of the product I received. I complained and they told me they would send me a replacement. The one I received as the replacement was just as bad. Needless to say I was not a happy camper.