Qualtry

I ordered a Jumbo Santa Bag from Groupon in November 2017 and never received the item. I called multiple times to only get a recording and wanted to talk to someone but there was no option to do so. I emailed twice and never heard back as well as I tried to chat online but I would have to wait 320 min at my computer before there was someone to chat with! Horrible customer service and bought a product that I never received! I do not recommend this company!

Ordered one beanie on 11/29 as a Christmas gift for my neice. Processing time was 7-14 days. Perfect! On December 20, I received this email:

"First off, we want to thank you for being our customers. It is our pleasure every year to serve so many people and make their day by providing personalized gifts for their friends and family. This year we have seen tremendous growth in every area of our business. That is all because of customers like you. When we launched our personalized CC beanies, we sold over 50,000 of them within six days. Never in our wildest dreams could we have imagined that our products could have gone that viral.

When we launched our personalized CC beanies, we set an early cut-off date for Christmas delivery in order to make sure that we could deliver this new product on time. However, due to delays in production time and inventory shipments, a small portion of these beanies will not be ready in time for Christmas delivery. While we were able to fulfill the vast majority of orders purchased before the December 1st deadline, your order falls into the group that will not be shipped in time. For this, we offer our sincere apology. Your order will be shipped within the next few days, but it will arrive after Christmas."

Obviously, I told them to KEEP their beanie and REFUND my money. I received a message today telling me my money had been refunded. Unfortunately, I still had to go out and shop for another gift 5 days before Christmas. Thanks for nothing, Qualtry. I will never attempt to purchase something from them ever again.

Ordered 2 custom stockings 11/21/17 through Groupon with "guaranteed delivery" within 14 days. I paid a hefty shipping and processing fee in addition to purchasing the groupon. It is now Dec 20 and my children have no stockings on the mantle! Multiple attempts to reach out to them have been unsuccessful. There has been no update on the "processing" status. Every day my kids ask me when the stockings will come, and I have no answer. Ordered in good faith and have spend hours on the phone, emailing, leaving messages and waiting on "live chat" and still have no stockings or answers as to when I'll receive them. I am extremely upset and disappointed, and have no idea if they'll even make it by Christmas day :(