Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Qualtry Reviews Summary
Qualtry has 247 customer reviews and ranks 202nd in the Personalized Gifts category. Common review topics include customer service, christmas gifts.
I ordered a cutting board and matching coasters December 14th 2018 it is now January 16th 2019 I did however received my coasters but I still have not gotten my cutting board I'm very upset about this I have emailed several times called and left messages and no one has responded to me it is absolutely absurd it's paid for and I want my product I will not ever be ordering from this company again!
Ordered 12/5/18, pair of gloves, received 1/16/19. Emailed customer support 4 times and received 0 responses back. Could not talk to any one from customer service. Gloves were supposed to be able to be used on IPhone and the tips of the fingers are same material as rest of the gloves. Clearly will not work. Very disappointed, Qualtry is truly a riff raff company
Ordered 1 item on December and website clearly stated orders will ship with in 7-10 business days. I still have not received my order. No response to my latest email, can't find a phone number for them.
I just wanted to let your business know that your service is the worst! I waited two months to receive my product from you, just 2 power banks with my name on it! I just received it in the mail on January 19th of 2019 when it was ordered in November of 2018 and get this, it shipped with the WRONG charging cords to charge my power banks with! I will not ever order anything else from your company again! If I decided to return the product to you I probably wouldn't see the money are the product again! Thumbs down to your business and customer service!
I ordered custom towels close to 2 months ago as a Christmas present. Not only did I not recieve them by Christmas, but still have not even received a respinse back to asking when I can anticipate the items. This is pure theft and they should be prosecuted accordingly.
Update... Received one part of my order finally 1/7/19. Still waiting on items I ordered before I ordered this item. I will NEVER order from this company again. Groupon needs to remove them from their website!
Very disappointed. I ordered several items for Christmas 12/11/18 through Groupon. Still have not received my order. I have sent numerous emails with no response. Tried to call and speak with someone and only automated voice recordings and after waiting on hold went to a recording. Do NOT order from these people! It's a scam! At this point I just want my money back!
Placed an order 11/23/18 directly through QUALTRY. Was charged for it that same day. It is now 01/09/19 & I still don't have the product. I have now sent three e-mails & have received two automated responses. It's a real shame as I had ordered from them prior to all of this through Jane.com & didn't have any problems. What's more irritating are the e-mails I get from them daily about their "big sale". Just ship my product already!
I ordered an item before Thanksgiving and they told me through email 10 days before xmas it wouldn't arrive in scheduled time frame. Note, this email was sent well after estimated delivery. They included that I could request a refund. I filled out a form to their customer "support" page (link was in email) that same day and got an automated response saying they will answer me shortly. I never got a reply from that another 2 weeks later so I sent them another email and now I have to fill out a form with my bank to get my money back for an item I cancelled the order for weeks ago! Theres no phone number and no one to help customers. Greedy company.
I ordered a personalized dog collar on 11/26/2018. All I get is an email apologizing for the delay. What a scam.
I ordered a monogrammed adult beanie as a gift long before Christmas. It was ordered through Groupon coupon. Two days before Christmas, I received an email that the product would not likely arrive for Christmas. I sent emails 1 week and 2 weeks after Christmas and the beanie finally arrived today. The monogram is not centered. That left initial is a quarter inch from the larger center initial, and higher than the right initial, which is touching the center initial, and even with center initial bottom. Very disappointed with quality of work, and integrity of this business. I also feel that the shipping fee is unreasonable.
STILL HAVE NOT RECIEVED MY ORDER! Placed dec 7
10 business days (no holidays) which would have been dec 21 my order should have shipped!
My order still not shipped paid a ridiculous amount for shipping and handling in the amount of $27.95 these were supposed to be Christmas gifts - I left for Christmas for my family on dec 29 and still had no gifts in hand. Got home on Jan 7 and still no box at the house. Have already sent one email and no response from your team- absolutely absurd. I work in the customer service industry and have for 23 years and if I treated my customers like this I would have lost my job. I know have to pay to have them shipped again because they were not delivered with in reasonable time. I would appreciate some information reguarding my order *******
I purchased a Groupon for 3 pairs of monogrammed gloves. When I went to place the order I was charged $19 for shipping! The order was made during the first week of December. Today is January 6th and I STILL don't have the gloves. So all the $ for shipping and I never got them for Christmas to give as gifts. Will NEVER do business with them again.
I placed 2 orders in Nov. 2018 when I called in December to check the status they said 1 had not even been started yet. I received the other one Christmas Eve and it was partially embroidered!? Partially! Slow and Terrible quality. DO NOT ORDER FROM THEM.
Placed an order for a dog collar on November 12th 2018 and here we are January 4th 2019 with nothing to show for it!
No response to emails.
DO NOT ORDER FROM THIS COMPANY!
I would give this company a negative review if i could. I placed an order on Dec. 2. Order never received and no response to my 3 attempts at contacting their customer service. TERRIBLE SERVICE FROM THIS COMPANY! I will be sure to share my frustration with all my family and friends to ensure they never order from this company!
No updates to inform of my orders. I had to inquire each time. Yes, each time. Has been close to a month waiting on my order. Very upset with service and will NEVER order again from QUALTRY and will deter others.
So it's been nearly 30 days and the items still have not been shipped. When I reached out to them, I got some ridiculous response saying they were backed up and they notified me of this (which they did not)... who knows if I'll ever get the items. DO NOT PURCHASE FROM THEM
I did get my order in time for Christmas and I was thankful for, but then I opened it... I got someone else order! Same thing but with a different name, I've emailed 3 times and no response. If anyone is looking for a utensil holder with the name "Metcalf" and you have "Shepherd" please let me know and we can exchange info and get our orders to each other!
I found this company on Groupon, purchased a voucher and placed an order through the company website on 12/1/2018. A month and 2 emails later and I have yet to receive my order nor a response to my emails. I will never shop with them again!
Ordered 3 pillow cases all came together is 1 first class envelope. PAID 18.00 for shipping. They made approx 12.00 on shipping
