Qualtry

I ordered a personalized cutting board 3 weeks ago! 3! From a company located in the USA they are beyond slow on creating their products and getting them out in a timely fashion. I start to get concerned when it hadnt arrived yet when shipping was suppose to be MAX 10 days from the time I purchased it 6/4 and they just SENT it out, today 6/17! I obviously wont get it in time for the wedding and they do not care about punctuality or loyalty to a customer. They dont care if you purchase for upcoming events and for someone whose at an event every weekend, they'll never get business from me EVER EVER AGAIN! And forget about quality customer service, the person responding kept sending me the same information which they did not know where my package was, called DHL and they too have no clue where my package was. Baffoons run Qualtry, clowns who have no clue what they are doing. Save yourself the hassle, frustration and money and DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

I ordered a cutting board and coasters for a wedding present. It came with the first names in a hugh font and the last name in a tiny font barely noticeable. Common sense the last name should be in big fonts and the fonts didn't even match. Quality and engraving very poor! Extremely disappointing and total rip off and company does not stand behind their work. I have called 3 times and emailed them and nothing back. They make it impossible to reach them.

Living Social was offering a special, so I bought it, hook line and sinker. When the time came to order and purchase the items, after the discount for the items and quantities, the shipping fees amounted to $35! Considering all 6 items were shipped in the same envelope, I think that was a huge rip off. If you're not comfortable with your offers, then don't make them, but you shouldn't be making up the difference in the shipping costs. I love personalized items, but I won't shop with them again. I checked the price for the package I received and it should've been $10 maximum. What they charged is thievery.

Didn't deliver in timeframe promised. These were supposed to be Christmas presents. Ended up having to buy other presents. Didn't respond to emails, posts on Facebook posts, or messages (Over 100 total). Didn't respond to messages left for company sales (only number I could find). When they finally did respond, it was right after I contacted my bank for fraud since they took the money and didn't deliver product. The response was rude and unprofessional. Would I recommend? Not a chance.

Extremely poor workmanship! Do research before ordering Groupons. Quite apparent that there is no quality control in this company. See photo. They wasted more time inserting the note that says "you need to trim all the extra thread", than just doing it themselves. Thats your job, not mine, lazy $#*!! Your collars looks centered and trimmed in that advertisement photo. Stitching doesnt sit centered on the collar and actually wraps around the bottom of the collar. Qualtry does not exhibit quality products, nor is it looking to be a company of longevity, but just looking to make a quick buck at consumers expense. This useless transaction cost me almost $20 with the $8.00 shipping charge!.$8.00 to ship something that actually costs$3.00 to ship! Multiply that just by the at least 25,000 ordered through Groupon and that equals $325,000 being ripped off from consumers. Havent even tried contacting them yet, but tons of others have, and have posted their negative reviews in the customer service arena too! Save your money! Read reviews before ordering!

A FRIEND ORDERED A PERSONALIZED PILLOW CASE AS A CHRISTMAS GIFT FOR ME. THEY MISSPELLED MY NAME AND THE SCRIPTURE SHE REQUESTED. I'VE BEEN TRYING TO RETURN IT SINCE EARLY JAN. AND THEIR CUSTOMER SERVICE APPARENTLY CANNOT READ AN EMAIL BC THEY DO NOT RESPOND TO QUESTIONS BUT JUST WASTE PEOPLE'S TIME. I'M SO DISGUISTED, I'M RETURNING IT FOR A REFUND TO MY FRINED, COMPLAINING TO THE BETTER BUSINESS BUREAU AND ALL OVER THE INTERNET.

AVOID THIS COMPANY! I placed an order for a customized product from their website, and was never even advised that the item was on backorder until around 3 weeks after I placed the order. I then immediately asked for a refund since the items I ordered were for Christmas presents, and now Christmas has come and gone. They are refusing to refund my money because they claim there was a message on their site saying the items were on backorder, which there was no such message. Horrible company with horrible business etiquette!

Ordered a pair of monogrammed gloves for Christmas, ordered them in plenty of time. It said on their web site they would ship out within 7-10 business days. Well it was almost 2 months and didn't arrive before Christmas. Once I did receive the monogrammed gloves, they were not what I ordered. Black gloves with black embroidery. REALLY. Ok so I sent a email to see about sending back these $14.99 plus $5.00 s&h, they finally send me an address to return the gloves, and once the gloves were received they would credit back to my credit card. Well got an email today stating that they have credited my account for $4.99. REALLY. NEVER AGAIN WILL I DO BUSINESS WITH them.

Purchased a Groupon for a personalized dog collar on 12/2/18 and paid $7.99 for shipping. By 1/9/19 I still had not received the item and the only way to contact the company is via email. No answer to any of my emails, but then lo and behold (waaay past when I needed it) I get an email saying my item has shipped! Just received yesterday and below is what I waited 1 1/2 months for. The stitching is uneven, threads are sticking out, and it looks like crap. There us no point in sending back now for a refund since they do not refund shipping charges. Wish I had read these reviews earlier. Do not give this company your money. Terrible customer service and shoddy workmanship.