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Qualtry Reviews Summary
Qualtry has 247 customer reviews and ranks 202nd in the Personalized Gifts category. Common review topics include customer service, christmas gifts.
Let me pile on the negative reviews. If I could give this site a negative review I would. I didn't learn my lesson last year ordering from this site and like a damned fool I did it again. I WILL NEVER EVER DO IT AGAIN!. I purchased three mittens and they charged me $24 shipping! NEVER AGAIN. STEER CLEAR.
Made a $10 purchase thru groupon... but guess what? There's over $20+ in shipping fees... making it not nearly close to a "deal". Absolute waste. I expect my items soon with that sort of shipping charge. Although looking at reviews, I'll be lucky if i receive them at all! BUYER BEWARE.
Purchased a Groupon for a personalized wooden spoon. I expected the shipping to be high. Envelope arrived open, spoon missing. Looked like it was never securely closed. Tried to login to my account but got a message that email didn't exist. Obviously it does since that's the email I use.
Made a phone call. Item was to be replaced. Got the package today. Envelope open again, no spoon. I give up. Is it poor quality packaging or was there anything in there to begin with.
Paid $8.99 for 2 personalized bags on Groupon. Go to website to enter info on personalization and the shipping charges for these 2 canvas bags was $61.00. So I took the $8.99 loss. Not paying $61 for shipping. Groupon does not warn buyers of this, so I'm sure Qualtry is making it on the $8.99 for NOTHING!
Highly disappointed in the SHIPPING costs it was as much as the product. US Buyers BEWARE! I haven't received my products but I am highly skeptical seeing their rating is a 1!
I paid $30.00 for two bamboo pizza boards and never received them and no response from seller. Do not buy from this company!
I made many personalized orders this year and i am amazed by the quality of the workmanship. There were a few issues, however the awesome customer service looked after reordering for me!
It was a wonderful experience dealing with Qualtry - thank you!!!!
The embroidery is fine. The stockings are long and good quality. The shipping is outrageous ($76). The groupon stated that shipping was extra, but the price was way higher than expected. Groupon saved us about $300 on the actual product of 10 stockings. We paid $39.99 for the groupon. The items were out of stock for several days/week maybe before we could order. Then once the items were ordered, tracking was only available via download of the Arrived app. The app still says they verifued the order but not shipped yet... well the package arrived today (about 8 days later). The stockings are all creased in weird locations. It looks like it either happened in shipping/packaging or they ironed it at weird angles. All stockings had plastic between the embroidery that was peeling and needed taken off (pic. Of all the plastic pulled off embroidery below). Would not reccomend the product overall too expensive for what your getting. Embroidery is nice, all the extra work on the consumer's end isnt worth the shipping and time.
I purchased a Groupon for a personalized pillow cover. Created the order on Qualtry and triple checked that the names going on the pillow case were correct. Once I placed the order the pillow case was on back order for 3 weeks. Then when it finally shipped I was never notified. The pillow case arrived to my best friend with MY NAME on the pillow! Because I checked that it was a gift and wrote a personalized note to her and signed it Love, Julie SO they added my name to the pillow when it should have been the list of names I triple checked that included my best friend and her family- not my name. I called, emailed and was assured this would be fixed and a replacement would be mailed out to her. It's a month later and no further communication from Qualtry and still no replacement pillow case to my friend. Would not recommend and will not use again.
I ordered 5 stockings from qualtry and one of the names came wrong (missing the second "n" in my daughters name. I wrote qualtry telling them about it and they told me they will have my replacement in the mail ASAP and correct this time and there's no need to return the one that has the mistake. How nice of them. More companies should run like that.
Thanks qualtry.
Had a very bad experience. Wanted to order something but couldn't get any help with a question. Only way to contact customer service is through email, the reply to which comes 1-2 days later. No wonder they've gotten such bad reviews everywhere... I wish I had seen these before wasting my money
I ordered two cutting boards on Aug. 27,2019. Money left my Paypal account. By mid September, no delivery. I started trying to get in touch with the company via email, got a response saying they would look into my claim. Nothing. I called and went through their automated, got no person at all. Paypal gave me a different number to call which advertised products but no person. Paypal is filing a complaint with the company for a refund. Buy locally. No customer service at all. JR.
I really loved how the embroidered monogram looked on the beanie they offer and thought I would get the 10-pack, Had my awesome Groupon and at checkout they wanted to charge me $67.50 for shipping to ONE address.
When I contacted their Customer Service dept. they said, "It's because they don't just pull them off shelves to ship." If department stores charged to ship per item instead of per order they'd go out of business fast!
I'm disappointed.
I ordered 3 items and end up receiving none.
Very poor customer service for me. Nothing for my money from Qualtry. Very disappointed.
Their customer service is SUPERB! No one is perfect so sending me the wrong Lantern color was understandable. Contacted them and they sent me a new lantern with the correct color just before the wedding was excellent. Gino, their customer service agent was very, very helpful and very kind. I highly recommended this company for any personalized gifts.
James K was very helpful and fixed my coupon problems rather quickly. He was suppose polite! He handled my problems with care and ease. He also made sure I was well taken care of!
Bought 5 collars... they are completely the wrong size... and the lettering on the stitching is all crooked on several of them. Very unhappy and disappointed
It has been months and never received power bank. Called customer service and gave me the run around saying I had to call ups to see if was delivered. I WILL NEVER purchase antother product from then.
I bought a pet mat about a month ago and I still did not receive it... plus a have t pay an insurance for delivery? Never again with this company. I wish i read the other reviews before I bought. Dont waste your money
I wish I had read these other reviews before I placed an order with this company. All the bad reviews are true especially about the customer service. I have tried to email and call them about receiving the wrong item, but no one has responded in two weeks. I will never purchase anything from them ever again.
