Qualtry

After a week of my items not shipping I was upset because I paid First of the Line to have them shipped in 1 day, which was $16.99 for both of my items. I googled some reviews to see the typical time Qualtry delivers and came across these reviews, my heart sank! I was so upset because I thought I had been duped. I emailed, called and wrote on all social medias to Qualtry. They all responded within a couple days. Both of my items have been received and were in perfect condition, exactly as I ordered it and before Christmas. On top of it they refunded my First of the Line I paid extra. So I wouldn't consider thos company a scam, I would say that they are super busy and behind schedule but they made up for that and I am a happy customer!

This company represents that all personalized products will take 7-10 business days. That is not true. Qualtry lies about their turnaround time and is not responsive on any level to customer updates. The chat line informs customers they are "next in line... connecting" and NEVER appear (after hours just to see). The support form gets you an email with a promise of a customer service assignment within 24 hours and DOES NOT HAPPEN! Better Business Bureau in Linden, Utah has over 500 complaints. This company is unethical, unprofessional and fraud! They should be forced to closed. Their business practices are unacceptable!

It took over a month to get a personalized bottle opener, and when I finally got it... complete crap! The lettering looks horrible and isn't even centered. All I wanted was a cute stocking stuffer for my fiancé and now I don't have time to send it back and get a new one before Christmas because it took so long to arrive. I'm so disappointed in this product. My 5 year old could have whittled this with his pocket knife. Won't be buying from here again!

I ordered a deal from groupon, after the great deal i received i had to pay a lot of money in freight, i did not take that in to consideration... I received my package and loved the Santa sacks, super cute but then i received a email my order was in production after i already received my order. I sent many emails and called the customer service number multiple times to inform them but there is no way to contact them. I was charged twice and received two of the same shipments unfortunately.

What a disappointment! I purchased a Groupon and ordered a personalized cutting board as a Christmas present. The tracking ID stated the package was delivered at 3:03 PM a few days ago. Not only did I not receive this package and my RING doorbell confirmed it! But I can't get anyone to answer my emails or connect on live chat... My coworkers and I all logged into the chat at the same time and it states we are ALL "Next in line"- HOW IS THAT POSSIBLE? This site is a scam! Save your money and your time- hopefully the BBB shuts them down!

If I could give them 0 stars I would!

Purchased a Groupon deal for 3 personalized pashmina scarves for $12.99 (83% savings per Groupon) through Qualtry. Went thru whole process on Qualtry website entered groupon code and code was not accepted! Order total was $184.22. Immediately contacted company thru email, 7 phone messages and over 2 hours of waiting for online chat assistant. Got auto reply from email that I should get a rerurn call wothin 24 hrs. That didn't happen. I want this oder canceled, and I can't get anyone from the company to contact me. Groupon is a failure here as well... they won't help until contact has been made with Qualtry. How the hell can contact be made if noone will answer the phone, call me back, reply to online chat request or even email me? This company is abyssmal and the BBB and State of California need to look into them for consumer fraud.

I Purchased or should I say tried to purchase through Groupon when I got to the checkout it would not except the redemption code and instead of the item costing me four dollars they wanted me to pay $39.50 plus shipping. I tried to reach customer service through online chat through email and by telephone no one responded no one answered. So my order is still in my cart and will not be processed because I will no longer purchase from this company. And shame on Groupon they haven't got back to me either and it was a deal through them and Rakuten.

I purchased a groupon for 27.99 which would allow me to order 3 pairs of personalized gloves. I placed my order to qualtry on 11/12 and as of Dec 1 I had not received any notice that my order had shipped. I emailed the company and received a response to say my items were out of stock but they would plan to get more in. This is confusing as they still have these items available to order on the website. They offered me a refund or to exchange for a different item. Neither seem appealing to me at this point as these are supposed to be Christmas gifts. Here it is 12/11/19. My items have not shipped and I have no clue if the order will even be processed. I paid an additional $20 in shipping as well. So I'm out nearly $50 unless I get the items or attempt to receive a refund. I won't be ordering from this company again.

For the price that you pay for shipping alone ( came out to almost 40 bucks for a small 8 by 7 item) you think that you would at least get something worth that price. The quality of the cutting board I ordered was good, however, the engraving that was done on it would be nice if you could see it. The pictures show that the lettering stands out on the item which in fact it does not. I would literally have to take a marker to it just to make it stand out not only that but when you call customer service it's always busy and you are instructed to leave a voice message which is NEVER returned and online customer service is neither available or when it is it kicks you off before you can talk with someone. I will never order from this company again and I do not recommend it at all!

I ordered 15 personalized collars for my goats (yes, goats). It was a groupon deal so I was disappointed that it wasn't such a great deal when I realized how much the total would be with the per piece shipping. $4 per collar + $6.95 to $7.95 shipping per collar. But, even at $10.95 ea they were an ok price so I went ahead with the order. After ordering I read a bunch of negative reviews and figured I had made a mistake. The collars arrived today in only 2 weeks (last ones I ordered from a different company took MONTHS). The embroidery was very well done and the quality of the collars is nice. I was pleasantly surprised and very satisfied with my order! Only reason I didn't give 5 stars is the high shipping cost. Thanks!

I wanted to get two power banks as gifts. One in light blue for a male and one in red for a female. The red kept on saying it was out of stock. I emailed Qualtry and they told me they would get more in 3-4 weeks. In 4 weeks I checked again and it was still out of stock. I emailed them again and they said for the red it would be 3-4 more weeks. I finally decided to order the light blue and wait to get the red one. The light blue one I ordered finally arrived but it is not light blue. They sent me a red one which is the color that had supposedly been out of stock for a long time. At first I thought I had made a mistake but no. The order slip said light blue and they included a note in the package that said "Due to inventory restrictions beyond our control we have had to change your power bank color selection". Your business is personalized goods how can you not get a simple order correct. If they didn't have the light blue at the moment they should have let me know so that I could pick another color or ask me if I wanted to wait. STAY AWAY!

I was another unfortunate case that purchased a Groupon deal for this company. I ordered 2 personalized Christmas stockings for my children in November. It's December and the stockings haven't even shipped. "Customer service" is a JOKE! You can not get ahold of anyone on the phone and the responses I've received via email are useless. Finally got an email response stating my stockings hadn't shipped because they are out of red stockings. They asked if I would rather have 2 green stockings since my red stocking is out of stock. I said yes please ship me 2 green stockings. Still haven't received any stockings and I stopped getting any response at all when I emailed multiple times for an update on when I would receive my order. This company is absolute bull$#*! and a total scam.

Bad enough that I was another Groupon sucker who paid $5 for a personalized sketchbook for my grandson and then got stuck with an outrageous shipping charge, but then when it arrived, most of the "sketchbook" was filled with coloring pages with ugly flowers with only a few blank pages at the back. I can see why the business model is based almost entirely on Groupon discounting since I can't imagine anyone ever paying full price for these products.