Qualtry

Purchased 6 items from this company for teacher Christmas gifts and 1 of the items was missing. The items shipped later than promised so the day before I was to give the gifts I was forced to race around the city looking for a comparable item. It ended up costing me more money, a lot of time and the company has never responded to my several emails therefore I'm also out the money for the item. Not worth the headache, but from a more reputable business.

This is a long review, so I'll start with a brief synopsis. I'm giving this company two stars because I thought their work was decent; however, their communication and customer service is HORRIBLE. Also, paying extra for their "Front of the Line" option is a complete waste of money. If you are not in a hurry to receive something you ordered and you don't mind being left in the dark about the status of your order, then this is the right company for you.

I ordered 6 fidget spinners, 5 beanies, two scarves and a cutting board. Like many others, I read the negative reviews but decided to still purchase because I couldn't find similar products at other companies that looked as nice as these products did online. Also, I placed my order on November 27th and thought I was sure to receive everything before Christmas. I even paid for their Front of the Line option to ensure that I received all items timely. The fidget spinners were the only items that did not qualify for Front of the Line.

I received an email on December 4th saying that ALL of my items had completed the personalization phase and were now in the quality control phase being hand checked. The fidget spinners were the first items I received although they didn't qualify for Front of the Line. They arrived on December 6th. I was happy with the work on the fidget spinners and was excited to see that maybe the delayed shipping wouldn't be an issue for me as it was for others in most of the reviews I read.

After December 4th, it seemed like all communication with Qualtry ceased. So I emailed them on December 10th, as I paid extra for the Front of the Line option, and received a generic automatic reply on December 12th. I received no other communication from Qualtry regarding my complaint. I later received two emails saying my cutting board and beanies were shipped on December 14th. Oddly when I checked my mail on the 14th, the beanies were in there. For the most part, I was satisfied with the work. Like others have said, several beanies still had the screen on them, but I just peeled it off. My cutting board ended up arriving on December 17th, and I was satisfied with the work.

I then received an email from Qualtry on December 21st saying that the rest of my order (two scarves) would not be ready by Christmas. This was frustrating because one was a Christmas gift and I paid extra for the company's stupid Front of the Line option. I received an email on December 28th saying that my scarves will arrive on December 31st.

In summary, if you order from this company be ready to play a guessing game on when you'll receive what you paid for.

I wish their was an option for zero starts. I placed an order on 12-4-18 and it said that it takes 7-10 for processing and that the shipping was prior to Christmas. A few days before Christmas I get an email with an update stating that my order won't be here for Christmas. I emailed them back and of course no response. I told them that everyone should be refunded that didn't get their orders by Christmas. Stay far away from this company!

I would like to give zero stars, but it isn't an option. I ordered two items on 11/27/18, they said 7-10 days to process and when I checked to see when I should expect the shipment it said it was still "being processed". Mind you it is 12/24/18 and these are Christmas gifts. I have sent two emails before today and have received NO RESPONSE at all. Personally I don't care how well made their products are, I will never order from this company again. If you place an order with the expectation of receiving it before Christmas, you as a company should be apologizing but at the very least responding. If you order from this company, you do so at your own risk!

I ordered monogram towels November 26. Their web sight says 7 to 10 days for processing 3 to 5 days for shipping after processing. Contact customer service via email if you do not receive your product. I have contacted customer service twice via email and also called the phone number the sales department left a message twice different days. No response at all from anywhere. I needed these items for a Christmas gift. Still have not received them and will not receive them in time. Extremely extremely disappointed in the response from the company and the shipping time. I couldn't tell you how the product is because of course I haven't received it yet.

Honestly, if I could give no stars I would and I wish I researched the company to see all the negative reviews before I placed an order.

I did check out the lead time on products before placing an order, because this was intended to be a Christmas present. Lead time for the order say 7 - 10 business days, well it's been 19 days and the order has yet to ship. I have attempted to contact customer service twice, through their website, and they haven't even bothered to respond. Will definitely not order from them again and will spread the word to friends, family, and colleagues to steer clear of this company.

I never write bad reviews but I just had to for this store. I placed an order with them and it actually did arrive very promptly; however, they misspelled a name wrong. The put a note in the package to reach out if anything is wrong and they will send a new one. I have written them 4 emails and they still have not replied. They don't have a phone number or any other way to get ahold of them either. I needed this product by Christmas and now I have nothing! BEWARE!

DO NOT BUY FROM THESE THIEVES! Like everyone else on here... I
Should have read reviews first. I ordered a ton of Christmas gifts thru
This site Qualtry. They have never delivered (still shows processing 2
Weeks later) and there is no way to contact them other than their web
Site and they never reply to you there. There is a phone number and when
You call it it is for sales only and its a voice mail. Totally ruined my Christmas! BEWARE!

Looks like I should've read the reviews before buying my Groupon AND placing an order with this company. I have purchased the personalized princess pillowcases (made my purchase on 11/26/18) and it's looking more and more like I'm going to have two VERY DISAPPOINTED nieces on Christmas day when their gifts haven't arrived! I have both emailed Qualtry's customer support email and messaged them through their Facebook page (twice) and can't get a response from their customer service. Buyers beware!