Qualtry

I wish that I had read all these reviews prior to purchasing three Groupons for this company on 11/28. I purchased one for coasters, one for a trivot and one for a bottle opener. The coasters were processed, shipped and received in a timely manner. HOWEVER, I am still waiting for the beer opener and the CS department has emailed saying that it takes 7-10 business days- it has been 12 and counting! They already billed my credit card for shipping though. The trivot has said out of stock since I went to place the order on 11/29 and CS has never addressed the issue. I guess I will be calling my credit card and Groupon. DO NOT DO BUSINESS WITH THIS COMPANY!

I ordered 3 Christmas decor items on 11/24/18. It stated it will ship in 7-10 days, it still says being processed. I have sent 3 emails and have not received any type of response. I would not have wasted my money if I thought I would not receive the items in time to use for Christmas as they are personalized with the date. Shipping was more than the items and from what I can tell they may never ship. I wish I would have read all the terrible reviews before making a purchase.

I am so sorry this has turned into the terrible experience it has. I really wanted it to be better--the business idea holds such promise. Bought Groupons for a multitude of pillow covers as gifts. Used one of the Groupons in early October, because I am not an idiot and anything that looks too good to be true, etc etc... right? Went ahead and purchased the 12.00 "front of the line" option (come on!) to guarantee my items would get to me in a timely fashion, and they arrived within a week or two. They were beautiful. I was happy, impressed.

I relaxed. MISTAKE.

Waited until around mid-November to use my remaining Groupon vouchers. This time, however, each time I attempted to use them, I kept getting a message that the code I was entering was invalid.

I searched, of course, for a way to contact CS... nothing except an email with the disclaimer that they will "try" to get back to you within 3-5 business days. 3-5 business days? Really? I made a pest of myself. 3 emails in 3 days. Stalked the chat. Tried calling "sales" but only got a voicemail for one individual who never seemed to be at his desk.

I finally contacted Groupon when a week had gone by with no contact. Groupon escalated the matter immediately and has promised some form of resolution within 72 hours (I did not want a refund--I want the product purchased). The CS representative I spoke with at Groupon stated that they are currently dealing with over 2000 complaints regarding this company.

This seems to me like a one-man operation that totally got in over his head... no real 'cs' department, "shipping," or maybe even equipment capable of dealing with the load practically guaranteed by Groupon.

Goods NEVER received and it's been over a month since I placed order on Oct/12/2018. I bought 10 personalized Santa Gift Bags via the purchase of a Groupon for $39.99CDN. It outlined shipping not included. That was fine, I expected that shipping would be no more than $25USD given these are empty bags that wouldn't weight that much. Well, I was astonished and annoyed to find Qualtry.com was charging me $84.90USD for shipping from the U.S. to Canada via DHL. They sent me an email with a tracking # for DHL on Oct/22/2018. However, when you click on the tracking number you get a page that is not DHL which outlines "No tracking information is currently available" and "No tracking events could be found yet. Check back soon". This same page, and messages, comes up every time I've check since October 22nd when I'd received the "Your order has been shipped" email from Qualtry. It is now November/22nd and still no delivery or status of where the package might be. I believe this Merchant is a total scam and there is no way shipping for 10 bags from the U.S. to Toronto, Canada should be $84.90USD!
I am reporting this to AMEX to have them charge this back for 'goods not received". I will also be launching a consumer complaint with the U.S. Federal Trade Commission (FTC).