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Qualtry Reviews Summary
Qualtry has 247 customer reviews and ranks 202nd in the Personalized Gifts category. Common review topics include customer service, christmas gifts.
Ordered personalized pillow case as a wedding present still haven't received order I have called them can't get through and have emailed them as well several times no response.The wedding has been over 2 weeks ago so I had to show up with no gift how embarrassing
I'd prefer not to give any stars at this point. I ordered two items from qualtry on 9/2 and have yet to even receive an email stating the order has shipped. I sent 4 emails and received ONE response! Saying my order would ship within a week. EL OH FRICKEN EL! Still haven't. Conveniently I called them and they have "high call volume" and was forced to leave a message. Would have rather waited on hold because lord knows I'll never get a call back. Will now have to file fraud against them to get my damn money back. Such poor customer service. PS they said my order would ship within 5-7 business days at the time of purchase. Had to resort to a new wedding gift for two weddings now! Way to go!
This is the absolute worst piece of crap I've ever received. The ring on the collar (where you are to attach the leash) is on the inside of the collar. When you attach the collar, the ring is laying against the dog's neck and the buckle is on top of that. It can cause harm to a dog's neck and I would NEVER put this piece of crap on my dog. They also said it would ship in 5-7 business days and it didn't ship for 6 weeks. Customer Service kept giving me excuses and lying. This has GOT TO BE a scam. NO reputable company would send this type of stuff out and charge for it. My biggest mistake was not researching and seeing how many complaints this company had and how inferior their products were. Disgraceful!
Do NOT order from Qualtry. It is a scam. I have ordered pillow cases 2 months ago & still haven't received them. I have contacted them in every single way they tell you that you can. I've even religiously gotten on the live chat just to see if anyone is available & there is NEVER an agent available to speak to. I bought the pillows through a groupon voucher & they still can't help me get in touch with this terrible company. I am serious... worst company & customer service I have ever dealt with! Do not & I repeat do NOT order from them. This complaint should be shut down for scamming customers out of their money!
I ordered personalized collars for my dogs. It says they will ship in 5-7 business days. That was only July 2nd 2018. Today is sept 23rd. I received one of the two collars at the end of August. I have sent numerous emails. At one point I got an email stating it had shipped. Now when I log on to check my order status, it doesn't recognize my email. I no longer have a profile account on their website to check the status. This company is a joke. DO NOT ORDER FROM THEM, especially if it's a gift.
I placed a order in which it was a birthday gift for my niece. This was a month ago and never received my order. I have tried to contact the company by calling the customer support number at least 4-5 times. Every time I call It never allows me to speak to anyone and says to leave a message. I have left a total of 4 voicemails no one has returned my call. I have even attempted to email and no response!
I ordered in June. It is now September and I have not received my product (although they said 5-7 days) and I have not heard anything! I am emailing them again today. Ridiculous!
Whenever you have a discount from anywhere, they will screw you with the shipping charges and will screw you if you try to return anything! The response time is poor! They always say internal policy! Internal Policy is to charge quad the norm for shipping your items!
I purchased a dog collar with my dogs name and my phone number on it and it was crooked. They were willing to give me a refund but I had to pay the return shipping to get my refund. I think that is poor business when it was their poor workmanship. After they received the collar back, she agreed it was crooked although still would not refund my shipping. I would never order from them. They dont stand behind their product.
Ordered 2 personalized dog collars from Qualtry, was assured that the products ordered would be shipped out in 5-7 business days. Order was placed on 6/22 it is now 7/9. When inquired about the status of my order was told it would be shipped out on 7/5. Today when I checked the status is says being processed. Really frustrating because it was a gift for my grand pups in another state. The occasion is done and I looked stupid not having my gift. Would NEVER purchase another product from Qualtry again!
I ordered 2 phone cases. The first one came after about a month. And I was happy with quality of the case. The problem came after that... when I never recieved the second case. I corresponded with customer service off and on for about two months. After putting me off for weeks and telling me it got lost in the mail, they told me the specific product that I ordered was out of stock. I settled for a different case. A week later I got a case in the mail and it was a completely different case than the one I reordered. Im just keeping the case and moving on... because Im not dealing with this company anymore.
I called Qualtry 5 times on 5-21-18 i never received a call back there system does not allow you to talk to anyone. I called again today 10mnutes after they opened, no return call again. Is this a fly by night company? I bought some products earlier from them and I was very happy so I order some more products they stated they received my order but that was over a week ago and I cant get a hold of them to see if the products were shipped yet.
I have to post this update, Ben though I never received notice that my products were shipped. I received them this afternoon and they look Great. I dont apologize for stating there customer service stinks there products are Great.
Thanks Qualtry
William
I order a cell phone case back on 4/8... it is now 4/24. I have inquired twice as to why this is not done and shipped. I got NO response. Great way to run a business!
I ordered personalize metal luggage tags. They came just as I ordered and look great. They arrived in approximately one week from when I ordered them. I have just one small complaint. I paid $4.98 for shipping but package they arrived in was marked, postage $0.89. Must have been an expensive envelope.
Purchased 3 serving boards and wood oil online as a Valentine's Day gift on January 25th. I received notice of shipment 2 days later. An email inquiring on status went unanswered on February 3rd and again on February 7th. An obnoxiously long call to support confirmed that I would receive the package by Valentine's day which came and went. I received the 3 boards on the 16th. 33 days later and the wood oil still hasn't arrived! But don't worry, they refund HALF your shipping costs and you look like a jackass on VDay!
DO NOT ORDER FROM THIS COMPANY! I ordered a lantern for a gift and when it arrived, the printing was not centered and was brown instead of black. I had to have a local glass shop cut the glass so it would look half-way decent in the lantern (remember it was a gift). I requested a new glass with the print centered and in black. After two weeks, I finally got a response and another glass was sent... again, it was not centered. When I requested a refund, I heard nothing... Its been over 6 weeks. I read the reviews and was hesitant to order but I did anyway... don't do it!
I ordered three xmas stockings from them back in november 2017 and did not get them until the end of january. When they came in not only did I get three stockings but I also got ANOTHER THREE EXACT STOCKINGS BC THEY MAKE MISTAKES ON THE FIRST SET. So I ended up having to pay $40 at the post office to receive them
Purchased voucher from groupon for personalized beanie. Received it in 6 weeks. Quality is poor. I contacted Qualtry twice with no response. They charged 8.95 for shipping, Groupon at least refunded their portion. It's sad because I like to support small businesses but I am sorry this business is terrible and should go out of business.
I ordered a gift for Christmas that was guaranteed to be delivered by Christmas. I never received it nor did I receive any info as to why I did not receive it. After multiple unanswered emails, I finally spoke with someone who said it would arrive by the end of February... really? So I asked for a refund and they would not refund the full amount I paid.
I'm appalled by the service of Qualtry. My items were not sent within the time frame communicated. What is worse is that knowing the issue, Qualtry decided to not contact me about the delay. Instead I had to wait on their customer service chat que for over 2 hours (because the phone did not take me to a person). What is truly unacceptable is that the product is still up for purchase on the website with a "30 days" production time frame and I'm being told mine will not be shipping for over a month.
