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Quadratec

3.3

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Quadratec Reviews Summary

Quadratec enjoys a strong reputation for high-quality products and reliable service, with many customers expressing satisfaction with their purchasing experience and the promptness of delivery. The company is praised for its knowledgeable customer service, which effectively addresses issues and provides helpful guidance. However, some concerns have been raised regarding shipping delays, missing items, and product packaging, which occasionally detracts from the overall experience. While customers remain loyal and often return for additional purchases, improving shipping accuracy and response times could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
952
quality
7,391

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65,582 reviews

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Texas
1 review
0 helpful votes
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Easy experience
April 7, 2022

Easy experience. The installation instructions could be better, but I was able to get it in, no problem.

Date of experience: April 7, 2022
Alabama
2 reviews
0 helpful votes
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Easy to order and was delivered promptly. Most definitely worth the money

Date of experience: April 6, 2022
New York
1 review
0 helpful votes
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Very easy to use and order from
April 7, 2022

Very easy to use and order from. Order shipped on the same day I ordered and arrived in a couple of days with free shipping

Date of experience: April 6, 2022
Missouri
1 review
0 helpful votes
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Shipping was fast and the price was right. However I'm still waiting for the $100 gift card that was supposed to come with my purchase. It was listed as a separate item on the invoice but still no sign of it. Ive sent a message to Quadratec Customer support a few days ago. Still waiting on a reply.

Date of experience: April 6, 2022
Ohio
2 reviews
0 helpful votes
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Quadratec is the easiest website to shop. Only bad thing i can say is the packaging could have been better.

Date of experience: April 6, 2022
Washington
1 review
0 helpful votes
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The product box being damaged should have never gone out to a customer. This shows a lack of quality control by the people filling the orders

Date of experience: April 6, 2022
New Jersey
1 review
0 helpful votes
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Always had easy time with quadratec and everything always as described.

Date of experience: April 6, 2022
Iowa
1 review
0 helpful votes
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Good experience
April 6, 2022

Good experience. Delivery was fast and accurate. I will be ordering from them again.

Date of experience: April 5, 2022
Washington
1 review
0 helpful votes
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I ordered some parts in January that were supposed to be delivered in February. Still haven't got them and they kept saying 2 weeks for a few times a month ago they said it would be a month.

Date of experience: April 5, 2022
Illinois
1 review
0 helpful votes
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The worst customer service I have ever received. Tried numerous times to contact them regarding an order. All emails, phone calls, and a letter sent by the US postal system were all ignored. Avoid them at all costs.

Date of experience: April 5, 2022
Minnesota
1 review
0 helpful votes
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Double-charged, Fail to Respond or Refund
May 4, 2022

12/30/21 I ordered a set of front and rear doors from Quadratec. Item # *******. Quantity is (1) which means a single quantity includes four total doors. Price $799.99 + tax.

3/25/22 the doors shipped, and my Amercan Express card was charged twice for $859.03. There should have only been a single charge of $859.03.

I emailed Quadratec on 3/25/22 and 3/29/22 and have not received a reply. I've attempted calling numerous times but have never reached anyone. I've only reached an automated voicemail which places me on hold and no one ever answers despite waiting a half hour or longer. As of today 4/4/22 I tried calling and reached a busy tone.

I've contacted AMEX to dispute the errant second charge, and also filed a complaint with the BBB. If you are customer considering doing business with Quadratec be warned. I will be taking my business to other companies who answer the phone and do not create billing problems.

Date of experience: April 4, 2022
Nevada
1 review
0 helpful votes
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Simple to find items I'm looking for
April 3, 2022
Updated review

Simple to find items I'm looking for. Easy check out..

Date of experience: April 3, 2022

Love how easy it is to use
March 19, 2022
Previous review

Love how easy it is to use. Will be using it more often..

Date of experience: March 19, 2022
Michigan
1 review
0 helpful votes
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Wonderful and a very good service
April 1, 2022

Wonderful and a very good service. Thank you. They look good. They are a nice addition

Date of experience: April 1, 2022
New York
1 review
0 helpful votes
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It was quick and easy to find the parts I needed! Once I started scrolling I saw a lot of parts that I am going to be ordering!

Date of experience: April 1, 2022
Arizona
1 review
0 helpful votes
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It was easy to order and my order came fast thank you.

Date of experience: April 1, 2022
New York
1 review
0 helpful votes
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Great communication when I was waiting for an out of stock item.

Date of experience: March 31, 2022
New Jersey
1 review
0 helpful votes
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Ordering from Quadratec is so easy. Just put your vehicle information in and all the parts are available for you. The delivery was fast and what was very important to me, was the packaging. Everything came well packaged and the products were perfect and brand new. Thanks guys for great service and products. I would definitely recommend this Company to anyone looking for great service and parts

Date of experience: March 31, 2022
North Carolina
1 review
0 helpful votes
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Had what i was looking for and was shipped fast. No problems

Date of experience: March 31, 2022
Arizona
1 review
0 helpful votes
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Very informative and easy to track deliveries.Part was very satisfying regarding the delivery and fit. I like the fact that they constantly remind you of what part fits and what part needs more information to make sure your not buying something that won't fit?

Date of experience: March 31, 2022
Texas
1 review
0 helpful votes
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Good as always
March 31, 2022

Good as always. Quadratec, reliable to find good parts that will fit my Jeep right.

Date of experience: March 30, 2022

From the business

Shop a wide variety of genuine & aftermarket Jeep parts and accessories for Wrangler, CJ & Cherokee. Free same day shipping on most orders.


quadratec.com
Founded in 1990
West Chester,, PA, United States
+37
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