QuadratecReviews 7,578

Worst customer service experience in a long time. Part number for item ordered was incorrect and got the wrong part. Multiple calls yielded no answer. Email was not answered until over a month later and it stated that my issue had been resolved (not true at all). Now I am out 35$ for return shipping, UPS is 35$ richer, and I still have no part. I tried to leave a review but the next time I checked to see if they replied it said it had been rejected and I was not allowed to leave another. STAY AWAY!

I wish I would have researched this company before placing an order. They are by far the worst online company I have ever dealt with (of any product). I placed an order for a soft top in mid-June and the site said it was on back order until July 2. On July 2, I was charged for the top and my status said shipped. For the next 5 weeks, I spent hours in multiple emails, chats, and phone calls. All of which were a run around of people apologizing and passing the buck to someone else. I finally cancelled my order on August 3, and have been fighting for my refund every since. From the other reviews I read, this could be a long battle. Buyer beware!

First time I ordered a shift boot for a 98 Cherokee, they sent me one for a 89 wrangler, ok no big deal didn't cost much
Second time ordered gts headlight covers they come in a two piece set right side, and left side. They sent me two right sides, unusable. It seems to me like it's being done deliberately so u can return items and then they can then charge you give u back part of what u paid and pocket it, not the company, but an employee. Its something going on there so stay clear. It only takes a few gutter balls to destroy something that once was great..

DO NOT ORDER ANYTHING FROM QUADRATEC!
I ordered a track car seat made by Corbeau. I also paid $49 for an inflatable lumbar support and a $29 fee to have the lumbar installed.
After a month, the lumber support showed up via a carrier. A week later, the seat showed up with no lumbar installed.
I tried to contact Quadratec but after 35 minutes I got to talk to a guy who could not or would not help me. He put me on hold and no one ever came back on the line.
I am still in limbo.
DO NOT ORDER ANYTHING FROM QUADATEC.

I ordered a top, some footwell liners and a storm top from Quadratec in June was given a delivery times within a month. Creed back a month later was told everything would be in within the next 2 weeks and I would be sent the items as they arrived. Enquired again yesterday spoke by email (no telephone service and live chat not working again) to arrogant and patronising Cheri who showed less interest in my purchase than a parasitic dieing rat - Cheri then went on to tell me that no one would ever have told me that the they would send the items out immediately (I had only spent an hour on the phone to customers services earlier in the month to get this advice and then again ion live chat after a 3 hr wait) and that now nothing would be sent out until September and all items were on vback order - when I complained she responded Are you sure you want to cancel?', no apology no interest - no customer service, no live chat, no call back, no product - buy from someone who cares - certainly not Quadratec...

DISASTER. These yahoos sent me the wrong item. I wanted protective carriers for the freedom panels on my Wrangler Sahara. The product they shipped had a very similar item number so I can understand how this can happen. BUT when I tried to inquire about a return and reorder, their "world class customer service" line is constantly busy. I tried a chat and i was "#1 in the queue with a wait time of 0 minutes" FOR 47 MINUTES. I'm furious they've wasted my time like this. I'm also contacting the Better Business Bureau and filing a complaint. Absolute joke.

Ordered a cross member weeks ago, online says processing at warehouse. Still have not received part. No number to call, chat service was stupid, they have to get permission to cancel the order from the distributor before refund. No straight answer on when it will ship even though the shipment policy states 3-5 business days to ship. So at most part should be here within 10 days of ordering!. Do not go through these guys, specially if your in a hurry or need parts asap for a client's vehicle. Pay the extra for a good company! Hope this helps alot of people!.

So, I waited 8 days to call "customer support" about this order. After waiting 33 minutes for a representative, 'Joe' came on the line. He apologized profusely for the fact that after two weeks I still had not received my part and said there was an issue at the warehouse. Fair enough, sh@t happens. 'Joe' told me that he would send me an email TODAY( 7/7/20) on the expected shipping date for my missing part. To my shock [sarcasm], I never got any email from QUADRATEC about my parts, that are PAID FOR... now I understand a delay in shipping, No issue. However, after I opened a "customer service ticket" on 6/29/20, and called on 7/7/20, from and order on 6/23/20; you would think that a company as large as this could actually communicate with their customer. Apparently that is too much to ask of QUADRATEC? As of 7/8/20, I have only received an auto-generated email notification of my new 'customer service ticket'. Buyer beware with this company.