PuregearReviews 259

At more than $1000. 00 dollars of out-of-pocket cost, I am very careful with my iPhone 12. In less than a year, the Puregear glass screen protector developed hairline cracks. I am very dissatisfied with the quality of this product and recommend that you select another vendor for a iPhone screen protector.

Worst product on the market & verizon sells this stuff they put 2 on thumb print reader doesn't work pure gear sent a replacement same issue thumb print dont work $55 at verizon for garbage

I was sent the wrong screen replacement for my phone. I couldn't contact them at their website as my internet security indicated the site was infected with a Trojan virus. There is no number to speak to a human being listed anywhere. Save your time and go with another company

I purchased Pure Gear's screen cover through Verizon 4 years ago. I was able to get 1 replacement glass cover for my phone and then they canceled the "unlimited replacement" policy that they had. When I got my most recent phone I was told I could purchase the screen cover and a replacement would be $10. I went into Verizon a few months ago and they had to order it online since they did not have any in store (my phone is too old apparently). My order went through, money was taken, a month went by and NO REPLACEMENT came. I was then sent an email stating they could not replace it. After asking for a refund for the $40 original product I purchased with the instructions of a $10 replacement I have heard nothing. Worst service ever.

Complete scam of a company. Don't waste your money.

My son & I both had our screen protectors crack in less than a month. Put in 2 claims but was charged $11.95 3 times. Have tried contacting customer service with no response. Horrible company & junk screen protector.

Do Not waste your money on the Puregear Screen Saver! I bought this Puregear screen protector for %55 with my new Iphone 11 I also bought the heavy duty case all to protect my phone I had the first one install al Verizon where I bought the phone in Oct 2020. The screen protector started bubbling at the edges not long after I got it and by Jan 2021 it was almost half way across the top of the screen. I contacted Puregear as it had a lifetime warranty and they did replace it BUT I had to pay $12 shipping. Now the second one has done the same thing I contacted them and they did send another one but it is defective also bubbled from the start. I ordered a tempered glass screen saver from ebay for $5 and it installed great no bubbles.

Don't buy this screen protector because after 12 hours it gets a Crack on the screen and it takes them 7 to 10 days to think if they should send you a new one and you have to pay for the shipping which is 11.95 and I bought the screen Protector at Verizon for 60 dollars and I have to pay for the shipping and we emailed support and we haven't gotten a response.

Paid 50 at Verizon for this screen protector being promised they come with a warranty that if it breaks or anything it would be replaced…. Total scam when I filed a claim online how I understood there directions/ instructions online to so. I was sent an email that reimbursement was not covered.

I registered my screen protector today in case of phone damage as to receive a new protector paying only shipping. Puregear requires way too much info on the purchase. Phone info, date of purchase, place of purchase, to name a few! It's ridiculous how much info you're required to give in order to register the item! A copy of the receipt should be enough "proof" as it shows all the necessary info of the purchase! I only went through the trouble because I had the time. Puregear, you should not require all the info that you do. It's totally unnecessary and should not be part of the process!

I bought a pure gear IP 12 case to protect my iPhone 12pro, cost $30. I initially liked the sleek minimal design but it fell apart after 1 month. Right after the store warranty expired. Pure gear claims it has a 1 yr warranty on its website but I have heard nothing from them. Bad customer support and bad product support. I would not buy any PG products again nor recommend anyone else buy their products.

I bought a screen protector for my phone which I was happy with. This screen protector was $50 and it said I could get a replacement if I pay for shipping. So I paid for the shipping and it's been 10 days. I just got my tracking number and only because I complained so much. I had no updated status and every time I would get on the chat with Pierre here which is the only way to communicate with they would always tell me that it was in the process. No customer service ever went above and beyond to look further into why I had not been given a different shipping status since day of purchase. Very disappointed with the customer service reps there

I made the mistake of letting Verizon put this on my phone. Had no idea how expensive it was until it was time to pay. Pay over half the warranty of $100 for a screen protector that breaks within a week of buying. The lifetime replacements cost $12 in S&H each time you need a new one, which creeps you closer to that $100 you get if your phone screen breaks. Considering that won't even pay half the cost of replacing a screen, it's not worth it, especially when the protector breaks if you breathe on it wrong. After two breaking back to back, I went on Amazon and bought a pack of 3 that are almost as easy to put on the phone and last longer. And if they break, it's only about $4 lost each time. Avoid this brand at all costs!

Purchased on March 7 2021 within 6 weeks the screen protector started to chip.
Then did a lightening bolt cracks across the screen. Carried my phone in my purse or had it sitting on my desk at work and home. Not worth the money I paid for it. Sales person at Verizon said it was comparable to ZAGG. Definitely not the case. Whether i registered it or not, I would not bother getting a replacement.

I've now had two screen savers. First one lasted a year, second one got a big nick and a scratch in two months. My previous one (different brand) lasted about five years. The "registration" for the warranty is a crock and next to impossible to do correctly. Bye, Bye, Pure-Gear!

I returned mine after giving it about to a week. The fingerprint sensor was very temperamental... Sometimes it would work, sometimes it wouldn't. I thought maybe it was worth it in exchange for having such a sturdy protector and a lifetime warranty. Well after a week dust started to gather under the glass and I happened to come upon horrible reviews on their warranty. According to the BBB they have had 340 complaints in the last 3 years, 241 of which are warranty related.

My first crack was legit, I did drop my phone on a rock. It took a while to get the warranty fulfilled, they kept sending the wrong product. Eventually the correct protector was sent. I have had to get new ones frequently (paying $15 S&H each time) and they randomly crack without trauma!?!? Shame on me for continuing this charade. I think I may have put my 4th one on yesterday and woke up to cracks today. I thought I paid a lot for the initial protector so I though it was worth it. I now see I can purchase replacements cheaper than the S&H fee. But why would I? This product is pure crap!

Puregear Liquid glass is absolute garbage! I dropped my phone and my screen was not able to be saved. Because I had to get a replacement phone Puregear would not honor the claim I put in to cover my phone replacement.
Their product failed miserably!
DON'T WASTE YOUR HARD EARNED MONEY ON PUREGEAR they only "cover repairs"!