PuregearReviews 259

I bought 4 Pure Gear HD Tempered Glass from the Bell store when purchasing four new phones. All four cracked in 4 -5 months. I contacted Pure Gear customer service who said it would $9.95 shipping cost for each. I went and replaced mine at Itech (Yorkdale & Fairview who replace on the spot). I replied asking to put three in the same envelope and charge for one shipping $9.95, they refused so everyone needs to know.
Buyer beware of them being inflexible.

Bought the product because of store rep. Not happy at all didn't even last 6 months and to get it replaced you have to pay 10.00 for S/H and they will only ship one at a time. So if you have multiple phones with them you are out way more than 10.00. The product is not up to par and I don't recommend anyone buy it. Going back to Otter Box my mistake. Wont happen again. As you can see in the photos we had 2 of them so not ever buying a PureGear product again.

Purchased a wall charger for $40. Used it for 4 months, then it stopped charging. I took it back to the Verizon store where I purchased it, where they tested the charger with other devices and confirmed it was an issue with the charger itself. They told me I could go online to ask for a new charger. PureGear wants me to pay $10 so they can ship me a replacement charger, which I find ridiculous. That's $50 total for a wall charger that doesn't even have a USB connection. Don't waste your money on this company.

Rip off

This product is a scam. You pay a premium for a product because of what appears to be a great replacement warranty. Then when you go to replace the product under warranty they hit you with nearly $10 for shipping and handling. What a rip off. You know their cost on the product and shipping is now where close to that $10 price tag. In reality you're paying for the product twice. If they were really standing behind their product it should be more like $3 for postage.

I only give a 1 since 0 isnt an option
Screen cracked 3 days after placing. All I did is grip phone side ways. It wasn't even dropped. I asked for replace at retail store and was denied with the following explanation:
"Thank you for your follow up. We do apologize for the issues you have experienced. Our policy has recently been revised; therefore it is required for all customers to complete a Warranty Claim Form and pay for shipping. You will find that this policy is standard throughout the industry and with our competitors.
Best Regards"
Well I'm not spending another peny on these screens. I got better results from my Dollar Tree screen protectors in the past.
Learned my lesson.

Both my husband and I bought new samsungs S8 and S9. My screen protector (Steel 360 tempered glass) cracked within the first month. Filed warranty, paid 9.95 and received wrong protector. My husbands cracked and his fell off leaving him to tape it to the phone to have some protection. Filed claim, paid 9.95 and received wrong protector once again. Emailed pure gear two times with no response. Called them 8 times in one day only to sit on hold and never talk to customer service. We paid $60 for each protector thinking they would hold up better because they cost so much and free replacement for life... what we were told. If they send the correct one that would help but so much for free replacement. I am totally fed up with them and not being able to get ahold of anyone. Spending that much on a case that is made of "glass" is not worth it. Duh... glass breaks easily. Just a warning to future screen buyers.

I purchase a HD Screen Protector of my new Samsung S9+. The screen protector cracked within a week. It came with a lifetime warranty, Submitted claim along with 6.95 shipping. Received replacement in approx. 3 weeks but was not the same as original and only had a year warranty. Received no response to email about it. Replacement cracked in about 2 weeks and this time when I filled out warranty claim it required 9.50 for shipping. Did not submit claim. Ordered different product (brand) with Amazon.

I bought a new S8. Stopped and picked up Protect Screen at T-Mobile. They told me Pure-Gear has an awesome guarantee... etc. So I bought it, but before I install it I check them out on YouTube. Out of all the videos I see, not one showing how good it protects with a few unhappy customers that their screen is cracked and does not work and Pure-gear does not respond to warranty etc. I post a few comment about this on Pure-gear YouTube videos... etc. I get a response from all YT videos from Pure-gear stating if I have any warranty issues to contact them through Facebook. Now this just pissed me off! Why do I need to use my social media account for warranty issues? I check them out on the BBB... not one positive review... at the time there are 57 complaints and 1 neutral review and 12 negative reviews. I responded back on 5-6 videos on just how stupid it is for me to use my Facebook account for a warranty issue especially when having to register the product online... etc. I also informed them they need to honor their warranty and stated the BBB problems. My question now is... Why did they disable comments on all the video's I commented on? Anyway, I returned the product for a full refund! Sometimes when you're shopping we know nothing about the product... before you take it out of the box it pays to investigate!