PuregearReviews 259

Wish I could give a 0 or negative review. Had my protector for one week. It cracked for no reason. Sent in my request with no response for 3 weeks (besides the one from PayPal) I emailed and called and finally they sent a shipping email. Received the package only to find they sent me the WRONG one after they had the actual receipt from the original purchase. Emailed and called again to request the correct one. It's been another week. Meanwhile I went to at&t and bought another one on my own (one week old) and guess what. It fell off on it's own today.
How is this company in business?
How does at&t sell their products?

If I could give this company a negative star I would. I bought my screen protector and a week or so later tried to register my warranty. First of all it takes a good 30 minutes to research what they want and to get it all loaded. After loading and trying to add it all went away which meant I had to try again, opps same results. Do you think I could get anyone on the phone-that's a joke. After a few months my phone dropped less than 1 foot and cracked, then again less than 6" and cracked what a piece of crap with NO WARRANTY. I won't be replacing my screen protector with this product, sure which I'd seen these reviews prior to buying. BOO Verizon for carrying this crap.

I got my pure gear tempered glass last year when i bought my iphone. Thank god it worked. I dropped my phone so many times and the screen protector saved my screen! No doubt it had a few lines on it, but my glass never broke! Finally i dropped my phone and the back glass shattered, but i didn't have a protector on it either. I came to the website to order another one and read all the reviews ( They are a bit suspect since many are dated the same date) Nevertheless i will buy another one if i can find the same one i had before. Although i never tried the warranty dept it appears it could use some better customer service. Thanks PureGear!

Don't buy any of this products. I bought a glass screen protector and the next day, this broke only I touch the phone with a bottle that is ridiculous! I've been trying to register the product to claim the warranty because they said that is lifetime warranty but they didn't answer my email and when I call, they never answer the phone this is a scam I paid
$65 for that. Verizon and Puregear has to be suited! They are robbing people...

Bought the new note 10+ the day it came out, and had the liquid screen protector put on by the AT&T sales girl, had never had anything like this before. I always buy a tempered glass protector and never have problems, but seeing as how this was what was highly reccomend and it was free, I went with it. 6 days later as I was walking out the door my dog hit the door and it hit my hand and I dropped it, guess what my screen cracked! I tried to register the protector but the site wouldn't come up, had to have the sales girl do it. Now I am trying to request my $100 visa to help pay for screen repair but the site won't open. I will NEVER get this liquid screen again!

I bought 2 of these seven protectors for our Samsung Galaxy Note 10 plus, from our local AT&T store. Immediately, the finger print scanner wouldn't work. I figured it needed to adhere to the screen, so we waited 4 days (plenty of time). Still never worked. Called Pure Gear customer service. I had to show proof of purchase (obviously) and they would send out 2 new replacements, as they think the got a bad batch. OK... Replacement comes in. But for wrong device. I've been calling them for over a week and emailed them many times. No reply. Other than registering on their web site.
In the meantime, we kept the original (non-working fingerprint) protector on till we got the replacement. Writing a day, we got cracks on Both, even though they never dropped. I works never but from these people again! STAY Away! I didn't add any pictures, as it was on the phone for as long as I could stand it, then I removed them and threw Them out.
I've been trying to call and email them, but no one replied or returned and phone calls.