PuregearReviews 259

Customer service is non existent had to put in a warranty claim in ( that was like pulling teeth) The second one is lifting up on a side and corner. I tried calling their 800 number passing the option to leave my name and each time it kept ringing and then disconnected. I called back the third time and left my name... did they call you. They didn't call me. Then I send in an email... Still waiting... Ok, so I think you are getting the idea now.

I bought a New Samsung S10+ about 3 weeks ago and the salesman at AT&T told me to go with your product. Your product doesn't do what it says it does. I have the Liquid Glass protector on my phone and it is supposed to be scratch resistant. I put my phone in my pocket where nothing could scratch it and when I pulled out my phone, there were scratches and markings all over the screen. I went back to AT&T and the employee put two new applications on top of the older one at no cost but the scratches looked like they were wiped away but weren't. I am very unhappy about this and now my screen is $#*!ED UP. My screen looks like someone took a wood chipper to it and it IS NOT SCRATCH RESISTANT. THAT IS FALSE ADVERTISEMENT.

Installation is made easy, unfortunately for the screen protectors the manufacturer spent more time and money into easy installation that they missed the whole aspect of a quality product... There is no quality here, if that's what you're looking for. It is not at all good not for the $35-39 they charge at the store. Within a month or less, the edges began to peel. (The screen protector was installed at the att store where I purchased it.) I saw that they have a warranty, so I get online and start the replacement process. I pay shipping cost $10. Receive a "lovely" your product is on back order email 4 times with estimated different delivery dates. Now over a month later, still no screen protector. Forget it, and refund me my $10. I'll get on amazon an buy something better quality than this garbage for less.

I bought 2 new phones recently, both with the puregear steel screen covers. I was at verizon and the salesman asked if I wanted screen protectors. I agreed but didn't realize they were $45 each until checkout. He told me they have a lifetime warranty since I was not happy with the price. After 2 weeks BOTH screen protects on our phones cracked. I looked at the warranty and it's only for manufacture's defects, so I'm up the creek. I've had $10 screen protectors over the years which have performed better. Don't waste your money.

My first cover fell off after 5 days when I took my phone out of my pocket and cracked. Had to pay the shipping, not pleased about that new one is on 2 days and falls off into my lap when I picked it up off the table. F you pure fear. Your product is absolute garbage. I just superglued the crap to my otter box and I just lodged a complaint with Verizon for carrying your inferiorly poor quality products in their stores. Maybe if we all complain to the stores they won't carry this junk anymore.

I was sucked in to buying the Pure Gear screen protectors from my local AT&T store for 4 iPhones I purchased from them. So far I had to replace 4 screen protectors because they crack for no reason. AT&T told me Pure Gear had a lifetime warranty, but they didn't tell me Pure Gear was going to charge me a $9.95 handling fee every time I needed one replaced. I wish I would have read these reviews first. These screen protectors are ABSOULUTE JUNK! I hate being ripped off, and that's how I feel. I can't believe Pure Gear hasn't had a class action suit filed against them. Or maybe they have?

Haven't had my phone for more than 3 months screens cracked. Spent $40 on a product that a $5 product would have done a better job. Their warranty website sucks can't remember when I purchased it or if I registered it and since I didn't or can't find it then I didn't get the $100 gift card to get my phone fixed for there inferior product.

I filled out a warranty claim form over 2 weeks ago, and still haven't gotten my replacement. They didn't hesitate to take the money out of my account right away though. I went on their website to see if I could find a customer service number, and there isn't one! The only options they give you is to send them a message or an email. Well they are both pointless, because they won't respond to either one. I agree with some of the other reviewers, that I should have came on this page first. I will never order from them again! It's a huge ripoff. The products are kind of pricey, and they guarantee at least a one year warranty on them, but it seems impossible to get in contact with anyone to get your replacement. It's also rediculous that you have to pay the $10 shipping fee. I hope this company goes down the drain.