PuregearReviews 259

Unfortunately my phone was on top of my car and fell off when I was driving. A tractor-trailer ran over it and when I went to look at damage I couldn't believe it. The phone itself was not workable probably due to the weight of the tractor-trailer however when I took off the screen protector the phone was in immaculate shape. The screen protector not so much. But it definitely did its job. Not a scratch on the phone. Well worth the money for the screen protector and will always use this product for future phones!

When I paid close to 90 bucks for a lifetime warranty, I assumed Pure-gear would be a bit more helpful locating my name or email in their system (because I'd lost my warranty info and never asked anything about shipping!) Instead, I received a boiler-plate response from Alexis Medina which did not even address my question (below.) It's a scam. Stay away.

Thank you for your submitted information. We are sorry to hear that you have experienced issues with this product. Our policy requires for all customers to complete a Warranty Claim Form and pay for shipping online. You will find that this policy is standard throughout the industry and with our competitors as well. While we do offer a lifetime warranty, we do not offer shipping as well.

If you are in need of a Screen Protector Replacement, please complete a warranty claim form. Please refer to link below:

https://www.pure-gear.com/warranty-claim-form

Once the form has been completed and submitted, your claim will be handled accordingly.

Please let me know if you are in need of further assistance.

I wish I had gone to this site first. I have a new Samsung S10 and took what the Verizon dealer gave me for screen protection. When I went to register with Pure Gear, (which should have be completed at POS) to get the super-duper warranty I was asked for all kinds of information and photos/scans of receipts, the box, etc. Again, why can't this be done by the vendor. They already have all of the info. Also, why does a screen protector need to know info like how much memory does my phone have? Could it be they want to sell the info? I am a retired exec with experience at three tech start ups. I found that a company's business practices model (how easy is it to do business with) is as important as its tech. This company is doomed.

The first night I got my s9plus the screen protector fell off I tired taking it back to get my money back but they said I couldn't do that and that I needed to contact the manufacturer to get an replacement they also said it was only gonna cost 5 bucks. Well when I did my claim I seen I had to spend 10 bucks not 5 so I just paid it when I should of just went with another screen protector because the new one I just got cracked already just from it being in my pocket l. $#*! this product never buying from this company again

On the sixteenth day this screen protector started to peel back and air was getting underneath. I "worked" the air bubbles towards the edges as instructed and the protector cracked along edge. I returned to the store I purchased the product and was told I had to make a claim because after fourteen days it can't be brought back to the store! A difference of two days! To make matters worse I have to pay to have my new one sent to me. It is sold as A LIFETIME WARRANTY. DO NOT PURCHASE ANYTHING FROM Pure-bs-Gear

They sell a piece of plastic for $50 and claim its because it has a life time warranty. It breaks very easily because its cheap $#*! they had manufactured in china for 12 cents, and when you file claim for replacement, you get charged $10 each time. I didn't even bother to get my first replacement. Its better to stop doing any business with a $#*! company like pure-gear.
Its not worth buying a 12 cent piece of plastic for $50 with bull$#*! "lifetime warranty"

I'm not sure what is worse their products or customer service. The lifetime warranty means absolutely nothing when you're having to replace the screen protector every other week and are charged $10 for shipping. And by the way, they will not put multiple protectors in one package.
When trying to reach someone, anyone... good luck! It wasn't until I mentioned the BBB that I got a response from them.
HORRIBLE PRODUCT & HORRIBLE CUSTOMER SERVICE! DO NOT waste your money

... it's because I'm completely unhappy with something. OK that's not true - I actually write them when I'm super-happy too. But in this case, Pure-gear has really disappointed.

I bought two Steel 360 protectors for my LG V30 phone and my son's. Within 2 days, mine cracked without having been dropped. OK - maybe it's a bad piece; that happens. And, to PureGear's credit, I got this one replaced at no charge.

But then mine cracked again after a short (2 foot) fall onto a wood floor. Hm. OK - it was a fall, but geez - how tough is this "steel" protector? Well, time to pay the $10 penalty.

Last week my son showed me his cracked protector. "Any falls/drops?" I asked him? "Nope!" came the expected reply.

So I will now have paid $20 more than the original cost for these and it has only been 5 months. This doesn't bode well. If we get a fourth break, I'm going to have to return to Zagg, which seems to have been protecting my daughter's phone very nicely for years.

Ordered a new screen protector through their warranty. They are very quick to taking money out of your account, but not quick with shipping. When trying to email they don't respond, when trying to call they will put you on hold and then end the call after 7 minutes of being on hold. The only way I was able to talk to customer service was through their online chat. I was finally able to get my tracking information. They finally sent my screen protector after more than two weeks of waiting. I received it at 3 weeks, but they sent the wrong screen protector, and they will be sending the correct one in 5 days. They said it was due to system changes which to an extent I can understand but their lack of communication, and continual screw ups show that this company has some major issues. I am very upset with how this company run.

Ordered a $60 screen protector from a local verizon store and it broke within two weeks. I ordered another one as it has a life time warranty, and I had to pay shipping. I also went to register my device 3 weeks ago for their life time $100 phone protection plan and I received an email saying that I would be notified when it was processed. It still has not been processed. I wish I did my research before I bought the screen protector. It is horrible. I had an older one that lasted me 4 years. Why is this one lasting me two weeks?