PuregearReviews 259

The screen saver broke after being dropped on the rug. It's pure garbage! I applied for the warranty and after 2 weeks of numerous emails and phone calls, I've not had so much as a response from pure-gear and I still don't have the screen protector.

I have called over and over every day trying to contact someone to get my purchases registered. Never got even one call back. I'm sure these items are never going to be covered for replacements. I'm hoping to see a class action suit against them. I am not happy with them at all.

I bought a screen protector 3 weeks ago when I got my new iPhone 11promax and the AT&T store installed it. Now it is pealing off in the top corner and they told me to go see AT&/T they were responsible since they installed it for me. AT&T says that PureGear is responsible, I wonder who is going to pay any damage to my screen if I drop the phone? I want buy or recommend this company to anyone.

Was fast talked into this by sprint sales guy, spent $170 on 4 protectors. Was told that in the event of needing to make a claim, I am insured for $100. Sprint will replace it for $30 and I can pocket the $70. Not True! When I went to make a claim, they only cover the $30 (fair enough) but will charge $10 to send a new protector! Not worth my time and I am still out a lot of $$$!

It was not easy to find how to register and request a replacement in their site.

They only start working at 11:30 AM EST! So, I called 15 times and left 5 messages. After 15 mins of waiting, line is routed to a voice mail. Nobody called back.

I opened 2 tickets in their site: 10 days later: no response.

And they charge 10$ for shipping? Rip off! I had Bodyguarz before, which was excellent

I have left voicemails and emails everyday for a week regarding my shipment and still no answer! Put my card through and received a claim and ticket number

We have emailed several times. When filling out the questionnaire about why I am contacting them the area code of omy phone number needs to be enclosed in with the "( and)." BUT it won't work either way,. They should definitely not be in business! The business where I bought it from told us we have to go through proper channels to get reimbursed for our cable. Really?

It took 3 weeks (9/4 to 9/25) for my registration to be completed on their site. Calling them is a waste of time- after about 20 -30 minutes on hold I'd get disconnected every time.

I submitted my warranty claim in 9/25 and as of today, 10/19, it's still pending. Pathetic. Call your carrier and ask them to stop buying from them.

Unfortunately I didn't see these reviews before the rep at tmobile recommended this screen protector. Dropped at the gym a week after I got it. Email the company at customer support with copy of invoice. No response. From the look of these other reviews I'm assuming I never will.

Phone is three weeks old and I am on my second screen protector. Never dropped or mistreated and in my pocket with nothing else. These are a huge waste of money... DO NOT BUY THIS PRODUCT!

Dont bother with these expensive "warranty items" the registration process alone costs more in time than the product and it breaks with the slightest dropo. Buy a bunch on amazon... easier...

https://www.ftc.gov/news-events/media-resources/identity-theft-and-data-security/filing-complaint

I want this company to no longer scam people of their money and I get sick of companies that do this to consumers. This only takes about 5 minutes at most to fill out. I normally could care less about losing $40 but when it happens repetitively to everyone, it becomes personal. Thanks guys!

Bought screen saver at At&T. Cracked after a few months. Went online and filled out form for replacement.My credit card was charged and now it's been 2 months and i still haven't received. Called company several times and left messages no response. Emailed several times no response.

They make it really difficult to file a claim. Can't get to the form even though I am already registered and already filed a claim. Screen protector sucks. Verizon does push this company - buy beware

Fingerprint sensors are worthless for the Samsung note 10+. What a scam... Doesn't work from day 1 on at&t installed product... And they make you spend 2 hours on bogus warranty emails, chats, and return bs and pay to have another delivered. Worst customer service ever.

This company's screen protector is a total rip-off. Mine broke. Pure Gear only responded to me when I posted a negative comment on Facebook. When they finally did, the replacement screen they sent me was the wrong size.