Publix Super MarketsReviews 172

My comment is I am very disappointed in Publix today. Publix built an empire through customer service today they resemble Winn Dixie that is in bankruptcy. When Publix had a sale items or bogo items & the store did not have the item they would issue a rain-check not today. I quit shopping at Winn Dixie because almost every time I tried to buy a sale item they never had the item. If you don't make it to Publix on the first day of a sale you will find empty shelves with a small sign that says "our apologies". Publix made 5 billion dollars profit last year & now they say they cannot afford to give rain checks I say that is not true & if you had any competition as you used to have the attitude would change. Tampa Florida needs some neighborhood grocery stores again.

My Wife and I only visit this small Publix because it close to our Home. Every visit we've never felt welcomed by any manager or the staff except for the Gentlemen in the Seafood Department ( Mike) sorry don't know his last name. He always waves or says hello and ask how we're doing with a smile on his face.
Being this has been going on for sometime now i felt it was necessary for me to address this about his Customer Care. Mike, You are an Outstanding asset for Publix and I'm sure they're aware. Thank you Sir, Kevin & Judy A

PUBLIX IN COBBLESTONE IS MY STORE. I WANT TO THANK AN EMPLOYEE KODY FOR GOING OVER AND ABOVE ON CUSTOMER SERVICE. THEY WERE OUT OF MY WINE HE MADE A SPECIAL TRIP TO ANOTHER PUBLIX AND GOT MY WINE AND BOUGHT IT TO COBBLESTONE PUBLIX FOR ME. KODY DESERVES KUDOS FOR THE BEST CUSTOMER SERVICE. THANK YOU KODY, JUNE HILL

I purchased an ebay gift card since I ended not using it I went to publix supermarket in westchase on linebaugh with the receipt and untouched or used gift card to return it the store manager told me that they do not accept returns on gift cards they sell sounds like a scam

In the crowded world of grocery stores, Publix stands out as an exceptional and consistent store. We use the Cumming Ga stores on Castleberry and the Free Home store on highway 20. They are always clean, well stocked, and a pleasant place to shop. Kroger is always super crowded with a more rough crowd, and other stores are either dark and in need of refreshing, or push their own brands too much (Ingles). My only complaint is their recent installation of self service lines while restricting regular check out to one open lane. If you pay me I might do it, but I'll go somewhere else before I do their job. The worse for this is Walmart. Tons of workers standing around chit chatting while customers wait in one long line or do it yourself. Please Publix keep your primary method of checkout full service.

I shopped at Publix for 20 years. Recently because they refused to substitute an equal item for an advertised sale item they were out of so I thought I would have my order delivered by instacart from Aldis. First I noticed the quality of the produce was better at Aldis. I printed out the list of my order with prices and went to Publics website and wrote down the prices of the same items on the paper. When I compared the total prices I found that Aldis was 45% cheaper on the total. I save between $50 and $75 dollars a week shopping at Aldis.

This morning I went to the Publix Super Market at Loughman Crossing to buy flowers and when I returned with the purchase in the car my phone slipped out of my pocket and fell behind the seat in the car and I did not know it. I returned to the store to look for my phone and the deli manager Ari took my problem as her own, she walked through the store with me and called from her phone to mine, she went to the office and looked at the camera, not seeing that I dropped my phone, she suggested take me to my car and ring there and maybe I will hear my phone and I heard the happy melody of my phone. I was happy, but that's not what I mean, I want to say how Ari took my problem very closely and not only professionally. And a little about the store itself, all the employees said good morning to all customers, eyes contact, very helpful, the store looks clean and beautiful. This is a new store and I really like shopping there.

Hi! Today I went to publix with my service dog. Federal law does allow people with disabilities to bring their service dogs into grocery stores. And this lady and gentleman was very rude. With no respect they star telling why I have my dog here. I explained to them (told them very personal reasons) and they still keep watching me like criminal. And make my dog really nervous. Really unprofessional! The lady her name was: SHERRSSE really rude and unprofessional! I would like to get im contact with management! Please! Also very sad it happened for Christmas day. Ruined my whole Christmas!

I buy the Publix brand 10lb bag of standard dry cat chow. It is cheaper than all of the brand names and the cats like it. It's a mix of meat and fish products with all of the recommended macro levels. I have five cats so I go through this stuff a lot. My cats have no health problems. I have been using this for six years ever since my oldest cats were kittens. I haven't fed them anything else besides table scraps so I guess Publix cat food is good enough for my cats.

Terrible customer service experience. I tried to return 2 items. Decaffeinated coffee (to exchange for regular), and a 12 pack of Seltzers purchased in error. I was informed that they were not giving refunds or doing exchanges due to Coronavirus concerns. I asked if they discard the tens of thousands of items picked up by customers and returned to the shelf? I don't think so. How about items a customer may cough or sneeze on? No way again. Wouldn't profit off that policy! What a pathetic policy! Cost them a customer here and I hope many more!

I love the BOGO's at Publix, however, over the past year I have returned several gallons of milk and half and half that went bad way before their expiration date. I have never had this happen with other milk or cream. When I finally notified Publlix corp about it their lame answer was pretty much sorry just take it back for refund. I had done that several times and don't really have the time to keep running back there because of their poor storage system. So, for not on, I'm shopping at Aldi, Winn Dixie and Sav A Lot, have never had a problem with theirs. Must be nice to have so much business you don't care about your customers.

Took forever on this site just getting an order together. Finally get it together; put all pertinent info in; put cc on site - order.

The order NEVER WENT THROUGH! NO CONFIRMATION! NO ORDER NUMBER. Call Publix. They have no clue. Call this dopey company. Duuuuhhhhh.

Email this company (try to). Hit send. 'Send' doesn't work.

This was a $400 order for a family in need. I alerted them "Food is on the way". Nada!

Don't ever ever use them. I have called them; emailed them (hahahaha). The entire process is a huge waste of time.

Shame on a company like Publix putting up with this as their food deliver representative. Horrendous doesn't even begin to say just how bad this experience was. I put an alert into my credit card company make sure that these idiots don't charge me over $400 FOR NO GROCERY DELIVERY!

NUTS NUTS NUTS NUTS

My most favorite grocery store choosing Instacart for their grocery delivery will never EVER make sense.

Instacart has the worst customer service that uses automated computer generated responses, they charge ridiculous service fees of almost 10% but advertise "free delivery for orders over $35", zero of the service fees charged are given to drivers so tips are an additional charge and they mark up prices on all items ordered.

I usually order Publix delivery and spend between $200-300 on the marked up items for our office about every week to two weeks. Never fails 6-10 items are not available while the shopper is shopping. The refund from the original charge or a reduced service fee never happens.

The shoppers/delivery drivers are always pleasant and professional which I am certain is a Publix requirement and I always tip the shoppers very well.

Instacart is shady and cheap... kind of like that feeling you get when you walk into a low end grocery store. What were you thinking Publix? Your stellar reputation will be ruined if you do not find another option for your grocery delivery.

Read the instacart reviews and make a change.

Avoid the deli! Avoid the deli! Incompetence, poor management makes this department the worst I have ever experienced. The old saying is three is the charm, not here, maybe 4!

I ordered a sandwich at 7:30 PM and my pick up was for 8:05 AM. When I arrived, my sandwich that was made to my liking wasn't ready or even started. The blond manager apologized and offered me a ready made, I was so insulted, really? This is just not how you make a disappointed customer happy. Ready made? Publix, get that job posting done ASAP! This was the same manager that told me to order online for faster service. 3 of 4 times I ordered, my order was 15 minutes late or done incorrectly or not done at all.

The deli competence is so sad, and I feel bad about how incompetent they really are. The problem is all about poor leadership.

Sorry Cornerstone, you need people who are consistent and get it right the first time. Deli is snail slow!

Same old story, said it before. Live on Harbour Island, Publix Bayshore is the only food store close. Filthy (literally) Deli Dept. (look at the slicers, and on the floor), Managers walking around talking and doing nothing, soups are empty, Deli has a "ticket" dispenser and the "now serving" doodad is never used.
The managers wait (if they're not outside having a smoke) until there are customers 6 deep before they open another two registers.