Public Storage ReviewsReviews 1,391

Grace Works at property # *******: She is a very wonderful, very helpful lady. Grace always goes that extra mile for everyone and she has a great smile on her face when she does it. Grace has helped me in so many ways with her great Public Storage knowledge, and her genuine down to earth attitude. I loved her and her charm since I met her and you will too, she's at Store #******* - 3500 Maitland Dr. Raleigh NC Phone # *******461 Stop by or give her a call, you'll be glad you did. Fred H. Wake IV

I put my request in online for the type of unit I needed and I was sending my request, the phone rang and it was Wendy, telling me she had received my request and that I could come in before closing and she would take care of me and she did. Wendy was very knowledgeable, helpful and informative. She made the paper work process simple and easy to understand. By the time we reached my unit, there wasn't a question left for me to ask. Wendy had fully explained everything. She called a few days later to inquire if I was happy and if I had any questions. I did not.

Paul at public storage helped me get set up with a unit, lock and showed me to use the gate keypad. I have rented storage space before and is not always a good experience but coming here was much nicer. I will use you again for sure. Thanks,

After a recent snow fall the plowing company half buried my small travel trailer. I stopped in the office to report that I couldn't get to the trailer and Heather made a note on my file and contacted the removal company. They came out the next day and completely cleared the trailer. Many thanks to the local staff especially Heather and their great attitude.

I had a very good experience. Rosanna Verlune, as busy as she was, was very kind, helpful and courteous. Because of her I will recommend my friends and associates to do business with your company. You need more people like her working for your company. Thanks again.

My name Cheryl Burchell and I wanted to take the time to write a review on the wonderful customer service experience i had at property#*******. I was going through a rough time, i just lost my home and my mom in the same week. I was looking for a storage and i happen to stop by this property and i met the most awesome representative ASHLEA. She was so attentive, she listens to my problems and delivered wonderful service as well. She made sure that I had the best rate and each time I go to make my monthly payments she always checking for a better rate for me... that's what I call going above and beyond for the customers. This young lady is always so pleasant with a big smile, I personally believe that she deserve two raise. Please take the time to recognize her as she is very valuable to your company.

I was told that my rate wouldn't increase for a year. After 5 months, I was informed that my rate would be increased 20% on my next due date. I called and asked the general question of the management once again to confirm what I was told upon renting the unit. I was told the same thing again; yearly.

I called customer service and they apologized for me being misinformed two times. I was told by customer service that it can go up anytime but usually by month 5.

They rent month to month so they can do as they wish. Well, that's great because with all this snow, it is going to be difficult moving. I think they are taking advantage of that situation for many people. Imagine if I stayed with them for 2 years and my rent could increase 20% every 5 months, I will be paying as much as $248 per month within 2 years. Keep in mind, I'm not taking into consideration that the next increase could be more than 20%.

So, don't let that first month's free rent fool you, they will be getting it back from you many times over. 20% is a HUGE increase on a storage unit.

I use public storage and the people that help me was kind and very helpful.