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PropertyRecs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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PropertyRecs.com Reviews Summary

PropertyRecs.com has a rating of 4.7 stars from 320 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PropertyRecs.com most frequently mention customer service, live chat and credit card.

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Illinois
1 review
0 helpful votes
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Speedy resolution
June 19, 2025

I used the Live Chat option to close my account and David, the rep I spoke with, not only closed my account but also refunded me the pending charge that I had forgot was coming.

Date of experience: June 9, 2025
Washington
1 review
0 helpful votes
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Excellent Refund Process
June 19, 2025

I had accidentally chosen the wrong package at checkout and was being charged monthly when I only needed the property rec report one time. The person I chatted with closed my aco$#*! and refunded me money on the spot. It was very easy. Thank you! Bryan

Date of experience: June 8, 2025
California
1 review
0 helpful votes
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Prompt customer service
June 19, 2025

Rachel was really helpful and quick in responding to my issue. She could easily pull up my info, and she understood what I was asking for help on. I really appreciated it. Thank you!

Date of experience: June 8, 2025
Arizona
1 review
0 helpful votes
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Customer Service
June 18, 2025

Good info, easy to cancel subscription with the live chat………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Date of experience: June 8, 2025
North Carolina
1 review
0 helpful votes
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Excellent experience w/ Helen
June 18, 2025

Amazing experience! Helen was quick, professional, and resolved my issue right away. She was able to close my account that was accidentally set up and issue a refund that was charged due to the accidentally account set up in less than 5 minutes. This is incredible customer services.

Date of experience: June 8, 2025
California
1 review
0 helpful votes
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Quick chat with online help
June 17, 2025

They quickly resolved my issue. I found getting the record I needed was easy and saved me a trip to another county.

Date of experience: June 7, 2025
Indiana
1 review
0 helpful votes
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Cancellation.
June 17, 2025

The agent was great cancelling a subscription I never signed up for. I am very happy with the online chat agent. But not happy with charging me for a subscription. I did not authorize

Date of experience: June 7, 2025
Ohio
1 review
0 helpful votes
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Satisfied!
June 16, 2025

When I went on line to look up a property record I thought I was getting information for $1. Then I saw I was being charged monthly at $20/month on my bank account. When I called customer service they said I accepted a plan of 30 calls at $30/month. I told her I only needed one record and had no use for a "plan" and that I was not aware of any plan. I was a little upset and could've been nicer to the lady that helped me. She did her job and helped me out and was always kind and professional. I apologize.

Date of experience: June 6, 2025
Missouri
1 review
0 helpful votes
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Richard was very helpful in resolving my issue and helping getting my account closed and taking care of the charges to me.

Date of experience: June 6, 2025
Texas
1 review
0 helpful votes
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Happy with the service
June 16, 2025

I used this company to obtain an updated report on my property. The information contained in the report was very thorough and provided the information I needed. Would happily use the service again.

Date of experience: June 6, 2025
New York
1 review
0 helpful votes
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Property info
June 16, 2025

The report that I needed was sent withing a short period of time. The rep was courteous and helpful and I got exactly what I needed.

Date of experience: June 6, 2025
Pennsylvania
1 review
0 helpful votes
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Experience share
June 15, 2025

The customer care agent helped me to address my problem. Typing takes time, would be better if we can talk and they can act

Date of experience: June 5, 2025
California
1 review
0 helpful votes
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Helpful and Understanding
June 15, 2025

Surprised by reoccurring charges on my card, I was given a quick possible reason and asked me if I wanted to close my account. I didn't have to ask. I appreciate being able to read the situation well! And, to obtain the information I asked for and never received prior.

Date of experience: June 5, 2025
Michigan
1 review
0 helpful votes
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Good website
June 15, 2025

It was easy to use and good information. Will probably use again in the future when I can afford the subscription.

Date of experience: June 5, 2025
Kansas
1 review
0 helpful votes
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Owner of property
June 14, 2025

I was looking for the person who owned the property at 6001 E Richards Drive Shawnee Kansas *******. I paid $1.00 and didn't get any information.

Date of experience: June 4, 2025
Texas
1 review
0 helpful votes
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Quick and efficient service
June 14, 2025

The service was incredibly quick, efficient, and professional from start to finish. Everything was handled with care and attention to detail. I appreciated the smooth communication and timely updates throughout the process. Overall, I'm very satisfied and would highly recommend this service to anyone looking for quality and reliability.

Date of experience: June 4, 2025
Virginia
1 review
0 helpful votes
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Quick response and resolution
June 14, 2025

I used the online chat to question a charge I didn't authorize. The rep responded quickly and was able to refund the erroneous charge.

Date of experience: June 4, 2025
Louisiana
1 review
0 helpful votes
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Correction of Charges
June 14, 2025

There was an additional charge on my account for something I did not knowingly select.
When I chatted with Paul, he removed the charge and canceled me from any further activity.
Lickity split, thank you!

Date of experience: June 4, 2025
North Carolina
1 review
0 helpful votes
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Needed to cancel my subscription
June 14, 2025

Worked with Donna and it took her less than 2 minutes to take care of it. Fast and easy. Thanks all.

Date of experience: June 4, 2025
Colorado
1 review
0 helpful votes
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Thanks to Rachel
June 14, 2025

I was trying to get info on property taxes I owe. Went to the website to search and get a report. The website worked easily, but it ended up giving me a report on a property that isn't mine. I explained the situation to Rachel and she got me a refund and and closed my account, which is exactly what I asked her to do. Fast, friendly and easy. (So, even though this situation didn't work out, I'm now a fan of PropertyRecs so I'll be happy to come back in the future.)

Date of experience: June 4, 2025