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PropertyRecord.com

4.6

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From the business

Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.


propertyrecord.com
Wilmington, DE, United States
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PropertyRecord.com Reviews Summary

The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
85
value
89
quality
90
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Easy and Quick Resolution
February 21, 2025

I used the chat to ask about a charge on my account. The customer service agent quickly identified what it was and asked if I wanted to continue with the service. I told them no and my account was closed in a matter of seconds. Quickest and easiest customer service experience I've had. A+++

Date of experience: February 11, 2025
Utah
1 review
0 helpful votes
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Great to work with
February 21, 2025

It was great to work with you all. Thank you for your speedy replies and help.

Date of experience: February 11, 2025
Washington
1 review
0 helpful votes
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Reputable and Helpful
February 21, 2025

This is a very reputable company. I received the information I wanted on a pdf and was easily able to close my account.

Date of experience: February 11, 2025
Arizona
1 review
0 helpful votes
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Refund
February 21, 2025

I didnt understand something and they help me. I was able to close my account and not get charged more.

Date of experience: February 11, 2025
Indiana
1 review
0 helpful votes
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Refund
February 21, 2025

Super fast messaging response using online chat. Awesome service

Date of experience: February 11, 2025
Georgia
1 review
0 helpful votes
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Great customer service
February 21, 2025

I wasn't sure why I was being charged, customer support responded quickly and addressed my concerns. They were able to resolve my issue immediately

Date of experience: February 10, 2025
Iowa
1 review
0 helpful votes
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Great Customer Service
February 21, 2025

Documents were great explanations and clearly to understand and customer service was beyond excellent

Date of experience: February 11, 2025
Missouri
1 review
0 helpful votes
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Great customer service
February 21, 2025

I had an unexpected charge on my credit card. I contacted customer service and the issue was resolved immediately. Great customer sedvice

Date of experience: February 11, 2025
Michigan
1 review
0 helpful votes
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Elder Client
February 21, 2025

Andy and his deem did and outstanding job in aiding me. They were OUTSTANDING, and IMMEDIATE! GREAT JOB!

Date of experience: February 10, 2025
Texas
1 review
0 helpful votes
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Quick and Great Service
February 21, 2025

Anthony assisted me with my issue and resolved it very quickly. He was nice and helped me with what I needed.

Date of experience: February 10, 2025
California
1 review
0 helpful votes
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And whomever helped said they reimbursed me and will get a refund in a few days.

Date of experience: February 10, 2025
Colorado
1 review
0 helpful votes
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Excellent source of data on properties
February 21, 2025

Was useful service and when not needed they quickly closed my account. I appreciate the immediate and efficient service.

Date of experience: February 10, 2025
California
1 review
0 helpful votes
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Straight to the Point
February 21, 2025

I had ordered a report, everything was straight forward, no games. When I no longer needed their services, they were very easy to work with to cancel. Will use again if the need arises in the future.

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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Signs you up for bulk, when not asked
February 20, 2025

Signs you up for bulk, when not asked, but refunded when complained.

Date of experience: February 10, 2025
Louisiana
1 review
0 helpful votes
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Fast cancelation
February 20, 2025

Cancelation was fast.
I'm not sure how I subscribed for a monthly charge.
I just need to know what my property was worth but the report was outdated and not usefull at all.
The report still had my property with a home on it. Hurricane Ida took the home away.
I want to sell the property but don't know how much to sell it for.

Date of experience: February 10, 2025
New York
1 review
0 helpful votes
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Willingness to help!
February 20, 2025

Representative from propertyrecord.com was more than willing to help w an issue I had regarding my purchase. They resolved the problem promptly and gave me piece of mind!
Thank you for great service!

Date of experience: February 10, 2025
Colorado
1 review
0 helpful votes
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I was being billed monthly for something I didn't sign up for.

Date of experience: January 29, 2025
California
1 review
0 helpful votes
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South Pas
February 8, 2025

A little time consuming (not unexpected) but worthwhile -

Date of experience: January 29, 2025
Alabama
1 review
0 helpful votes
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Confused by now satisfied
February 8, 2025

First of all your website is difficult and confusing. I on accident signed up for a continual monthly service but what I was trying to do is just get information one time on my home.
Thankfully, the person helping me was very kind and informative on getting me removed from the monthly charges. It was fast with no hassle.

Date of experience: January 29, 2025
Louisiana
1 review
0 helpful votes
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Quick professional help!
February 8, 2025

I was impressed by how quickly they responded and they got all the information to me asap!

Date of experience: January 29, 2025