Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.
The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I used the chat to ask about a charge on my account. The customer service agent quickly identified what it was and asked if I wanted to continue with the service. I told them no and my account was closed in a matter of seconds. Quickest and easiest customer service experience I've had. A+++
It was great to work with you all. Thank you for your speedy replies and help.
This is a very reputable company. I received the information I wanted on a pdf and was easily able to close my account.
Super fast messaging response using online chat. Awesome service
I wasn't sure why I was being charged, customer support responded quickly and addressed my concerns. They were able to resolve my issue immediately
Documents were great explanations and clearly to understand and customer service was beyond excellent
I had an unexpected charge on my credit card. I contacted customer service and the issue was resolved immediately. Great customer sedvice
Andy and his deem did and outstanding job in aiding me. They were OUTSTANDING, and IMMEDIATE! GREAT JOB!
Anthony assisted me with my issue and resolved it very quickly. He was nice and helped me with what I needed.
And whomever helped said they reimbursed me and will get a refund in a few days.
Was useful service and when not needed they quickly closed my account. I appreciate the immediate and efficient service.
I had ordered a report, everything was straight forward, no games. When I no longer needed their services, they were very easy to work with to cancel. Will use again if the need arises in the future.
Signs you up for bulk, when not asked, but refunded when complained.
Cancelation was fast.
I'm not sure how I subscribed for a monthly charge.
I just need to know what my property was worth but the report was outdated and not usefull at all.
The report still had my property with a home on it. Hurricane Ida took the home away.
I want to sell the property but don't know how much to sell it for.
Representative from propertyrecord.com was more than willing to help w an issue I had regarding my purchase. They resolved the problem promptly and gave me piece of mind!
Thank you for great service!
I was being billed monthly for something I didn't sign up for.
First of all your website is difficult and confusing. I on accident signed up for a continual monthly service but what I was trying to do is just get information one time on my home.
Thankfully, the person helping me was very kind and informative on getting me removed from the monthly charges. It was fast with no hassle.
I was impressed by how quickly they responded and they got all the information to me asap!
Answer: I had better NOT be charged $18.95 for accessing this website!
Answer: Yes. The website says one dollar, but the charge on my account is thirty dollars.
Answer: Hi Michael, Please contact us at [email protected] and put 'Refund' in the subject line. We will immediately refund your order. The Support Team
Answer: I got charged 30. I can't remember agreeing to this.
Answer: I thought the charge was $1.00 for the report, I don't want to be billed $18.95, if this is the case, cancel my order.

