ProFlowersReviews 1,343

I ordered flowers from proflowers for a family wake two days before the wake. When I got to the wake the flowers were not there. I called them and they gave me some excuse from the florist. They would not tell me what florist was used. They did refund my full payment and gave me a 20% off any new purchase but I am very worried about using them again. They need to follow up on orders and let people know if there is a delivery issue. It was very embarrassing not to have the flowers there. I will not use them for any major affair again. Too

Sharis Berries order switched to Pro Flowers with added expenses without my knowledge. Called to cancel order immediately and they wouldn't. Called my cc to cancel and all they can do is dispute it and not cancel right away. What a freakin' rip off and scam for Sharis Berries and Pro Flowers.

I ordered flowers for Valentines day. $29.99 by the time it was done with the other charges it was over double. But they did not tell you this til after they made the charges to you. I paid through PayPal and immediately cancelled the payment to paypal as I had not confirmed through Pro Flowers that I wanted the order. This is not an option at pro flowers at this point. They said my order went through. You lost any future business there may have been. My lady friend has raved about them but not me. BIG RIP OFF.

Ordered a bouquet of flowers, 8 of them were supposed to be roses. Once delivered they were not what I ordered. Instead of 8 roses she got 2 roses, and some daisies to make up for missing roses. What the hell? So I spent $80 for a cheap flower arrangement that I could have gotten at a gas station. When I called customer service they said it get a $5 credit towards my next order... yea, no thanks. I will not waste my money with this half asset company ever again. Hopefully this will help someone else save their money and not be disappointed when they get the flowers.

I order flowers for a family members funeral they never showed up I called them was on the phone over an hour never could get through. Called the next day they said they were delivered I told them no they wasn't so they said they we're calling the local florist to see what was going on. Came back on the line said no-one was answering so they left them a voice message and as soon sa they talked to them they would contact me. I'm still waiting on a call that I don't think I'm ever going get. I will never order flowers from them again so upset with them would not recommend them to anyone... Sherrie Conley wv.

Proflowers used to be a very convenient site to order nice gifts for friends & loved ones. That is no longer true. They have for some reason begun to deliver substandard products that don't resemble the items pictured, often late. I have had problems with 3 of my last 5 orders, either late, much cheaper arrangement than pictured or frozen/wilted flowers. They no longer deal with complaints in an appropriate manner either. I have been a good customer for quite a few years, but I am done with the aggravation. Do your research before dealing with them in future!

My husband has been a ProFlowers customer for years until this year and he will never use them again. He accidentally used the credit card he saved online last year for his order. Then he received an order confirmation. Then 3 days later he got a message saying the card was not valid. I am not sure why they allowed him to complete the order and sent him a confirmation but this was only the beginning of our problems. When we tried to call to correct the card number and pay we were not able. After talking to one customer service agent (in China) and verifying the FIVE recipients of this order they would not allow me to go any further because I did not have the last four digits of the card used on the order because it got replaced with a chip card this year.

Upon requesting to speak with the supervisor it was obvious that the original agent only put me on hold and came back claiming to be the supervisor herself. Then we went through the list of the 5 recipients AGAIN and then we reached the same problem with the card verification so I asked for a supervisor again. Then I was transferred out of the phone system and hung up on. Fifteen minutes later!

1800flowers here we come.

I ordered flowers for my mother - they showed up on the day needed - at 7:30pm. Having been in the truck all day, they obviously were damaged. And I ordered 18 roses - 17 showed up. Again, all were damaged. This is not a good way to ship flowers. Weeds maybe, but not flowers. I could barely understand the person on the call when I phoned them. Full refund was given, but what a waste of time, and an embarrassment to have a box of garbage show up on a very special day.

I ordered an arrangement to a friends fathers funeral and it was delivered a day late. I called customer service and they argued when the funeral was and after an hour argument they agreed that they made a mistake and they told me that they had to pick the flowers up from the funeral home before they would give me a refund (almost $200), after another 15 minutes of arguing they agreed to issue a refund. 5 days later no refund and when I called they said my bank must have a problem not them. In the end I had to file a dispute with the bank and that's when they finally decided to issue my refund. I will never order from proflowers again.

They just don't have their act together. On the day before Thanksgiving I tried to order flowers. In the selection box delivery on the 24th was not allowed. So I ordered same day service for the 23rd. On the 24th they sent me an email saying that they could not deliver on the 23rd, they could deliver on the 24th The delivery never came on the 24th either. They promised to refund my money. But if they don't know that they can deliver they should not be giving you a confirmation. Bad company. Bad bad company. Very bad company.