ProFlowersReviews 1,343

Ordered a $100 arrangement on Wednesday. It never arrived. Called customer service and was offered a "20 %" bigger arrangement for the next day. I cancelled. They assured me a refund. On Saturday, even after I cancelled the order on Wednesday, at 6:00 PM, an arrangement shows up looking nothing like the picture on line. Customer service tells me I must wait 5 days to get a refund, after they contacted the florist, who "is not responding to their attempt" to contact them. I say, their vendor, their problem. I'm I ordered from them! SHAME SHAME. RIPOFF COMPANY, DO NOT ORDER FROM THIS COMPANY.

I placed an order 2 weeks before expected delivery date. On date of delivery, the flowers never arrived. The next day I called customer support and got an overseas associate. After having no clue about what happened to the order they finally cancelled the order and told me I would get a refund 5-8 business days later. One month later, no refund. So I called back and again got an overseas support agent. They said a refund was never processed and had to resend the request. This company is a joke and has terrible customer support. Avoid at all costs!

Please try and use local flower companies and don't let this monopolistic company get more market share, their flowers are fine but they are horrible at the execution of their business. This is a giant online business that runs like some small pop and pop operation. Last two orders with them no email receipt like every other business in the world and no email when delivery is made which they state as one of their services. Customer service personnel hung up on me when she didn't want to hear of these problems, this is what happens when there is very little competition in an industry. Dont give them more business especially when all the locals open back up!

I received flowers for Mother's Day and they were half dead. My daughter called and they said they would re-send but it would take 8 days. They didn't arrive another call and was told ops they weren't sent will re-send. When they finally got here again they were half dead. Another call to pro flowers and was told it was probably they way I put them in the vase. They did not care. Poor customer service. Never again. And we will spread the all our friends.

Having used Proflowers in the past, I thought sending some flowers to my friend for her 70th Birthday would be effortless. The site worked as well as always, I paid AU$160.00 (according to my Amex bill), and the process seemed to work. I received notification that they were delivered and I waited to hear from my friend. However, the birthday flowers did not arrive, Proflowers has not responded to my complaint and I now have to go to Amex to try and get my money back. Very, very disappointing and I would not recommend using Proflowers again as they do not respond to customer service concerns and it would seem, they do not want to refund for NO SERVICE. Shame on you Proflowers!

I ordered an expensive bouquet of flowers for my moms bday that was supposed to include hydrangeas and roses and a beautiful honey comb vase (the reason I chose this bouquet, because my mom would have loved the honey comb design). It did not come with the vase or hydrangeas (which were replaced by cheaper looking flowers). I hate to complain but I wouldn't want anyone else get less than what you paid for especially when it's supposed to be a special gift for an important person in your life.

Ordered some flowers for my mom for Mother's Day. While they shipped and arrived on time, my mom said when she opened the box they were all wilting and had petals falling off. I called ProFlowers customer service and expressed my disappointment, and they immediately offered to send out another arrangement free of charge. The replacement arrangement arrived yesterday and I was happy to hear that they're fresh and looking much better than the original order. Thanks to ProFlowers for making it right.

I've been foolish enough to spend my hard earned money on this crap TWICE. The second time was my fault. I should have known better. The first time, my wife and all of her friends who were nearby when the flowers arrived actually laughed at the pitiful drooping mess that was in the box when they arrived. That was nearly 10 years ago. This Mother's day found me in a bind to get something to her by that day and I decided to give this company another chance. I will never do that again! Two of the roses actually had brown petals right out of the box. Within 24 hours, two more of the blooms actually dropped off on our table top. After the fourth day, the remainder looked so bad that she just threw them away. They ask for feedback but never respond. I really don't think that they care as long as they can get a fresh supply of suckers on a regular basis.

Even a 1-star rating is too good. Received a bouquet for Mother's Day and the flowers were in poor shape. It looked like they had been kept in a freezer or a too cold refrigerator. Several of the flowers looked frozen and the lilies never bloomed. Although I was disappointed, the thoughtfulness was wonderful. My husband (he was not the sender) contacted the company to complain and requested a replacement bouquet. Eight days later I received a replacement bouquet. - totally different flowers (less expensive) - with wilted and dead flowers, yellow leaves and dropping buds. Extremely disappointed. Would NEVER recommend this company. Spend your money elsewhere.

I wrote to their customer service and it took them a week to respond, and they offered to replace it. I offered to send photos, but they didn't want them. Then they called the gift giver and inquired about the purchase, and I would never in my life go back to a gift giver to complain about their gift, that is why I contacted Proflowers directly and supplied my phone# & email. The gift giver didn't know that there was an issue with quality, and she said there was no issue, so they cancelled replacing the orchid plant. The gift giver mentioned it to me today, no wonder it was taking them so long to replace the plant, apparently they are not. And how embarassing after I had fibbed and told her it was beautiful, and had arrived perfectly. Talk about deflating the glow of the gift.

Absolutely horrible service. 4 calls to customer care. 3 escalated to a supervisor. I was lied to multiple times by both the agents and supervisor. No one at pro flowers cared how important these flowers were for a family members death due to Covid19. They waited til the day of delivery at 1:30pm to notify me that the couldn't deliver. 5 days after I placed the order. They lied multiple times saying that they would redeliver. ProFlowers does not care about you or your loved ones.

I was shocked when my card was charged almost double what the flowers cost. The CSR that I spoke with informed me that I was charged a $37 delivery fee and $7 in taxes. My flowers were only $56 and I believed flowers were from a "local florist" as website claims and was therefore blindsided by this exorbitant fee. Kicking myself for not noticing it I visited the website again and was not surprised to find the info re delivery fees at the bottom of the page in very small font. Also, customer service is apparently outsourced to India and the language barrier was problematic at best.

FTD - Pro-Flowers is a RIPOFF - BUYER BEWARE
Ordered flowers for mother's day and they were supposed to be delivered on the Order Delivery Date as specified on the website. 05/09/2020 Order Status - Out for Delivery needless to same the 9th and 10 came and went and mother's day passed and my flower gift was a failure. That you FTD ProFlowers being the worst company to deal with for Flowers. I then proceeded to contact FTD Customer Service to explain what happened and the response Thank you for your recent purchase.

Please accept our sincere apologies. We regret to inform you that there is a delay in the shipment of your gift and your order was delivered on May 11th, 2020 at 10:10am left at front door. The shipment was not at my front door or any door for that matter and then they ignored the refund I requested and offered me a 10% discount off a future purchase.

We know that this is not the gifting experience that you intended, and we'd like to help make it up to you by offering a $10 discount on a future purchase. https://www.ftd.com/save10now

We sincerely apologize for the inconvenience this may cause.

Sincerely,
Ronnie
Ref:_00D1I2xcop._5001IWN1Jh: ref

I wanted to share the experience and make sure anyone that want a dependable flower service to look elsewhere and not to get taken by FTD ProFlowers.

That was a complete waste of $112.86 and FTD ProFlowers are underhanded crooks.

Buy your flowers from Trader Joe's as they have the freshest best flower selection.

My reply: thanks for the LATE-LAST MINUTE notice and completely screwing up my Wifes Birthday gift and leave me scrambling to replace this. WHY WOULD YOU NOT KNOW THIS WHEN I PLACED THE ORDER? I have to find out the day before? WHY DONT YOU ALSO TEXT PEOPLE AND INFORM THEM? That is a MUCH quicker and DIRECT contact in the year 2020! You offer a $20 of and the Date I need redelivered isnt even available because it is day before? Wow Thanks for nothing!
COMPLETELY UNACCEPTABLE! I dont expect ANYTHING in a from of a reply from this email, BUT you will NEVER get my Business again NOR will I ever recommend your Company. Ill give 1-800-Flowers my Business if needed or better yet just go get my own Flowers from now on.
This was a BS move by a misguided Company. Be sure to see the worst review on any and all forums I can find...