ProFlowersReviews 1,272

I was shocked when my card was charged almost double what the flowers cost. The CSR that I spoke with informed me that I was charged a $37 delivery fee and $7 in taxes. My flowers were only $56 and I believed flowers were from a "local florist" as website claims and was therefore blindsided by this exorbitant fee. Kicking myself for not noticing it I visited the website again and was not surprised to find the info re delivery fees at the bottom of the page in very small font. Also, customer service is apparently outsourced to India and the language barrier was problematic at best.

FTD - Pro-Flowers is a RIPOFF - BUYER BEWARE
Ordered flowers for mother's day and they were supposed to be delivered on the Order Delivery Date as specified on the website. 05/09/2020 Order Status - Out for Delivery needless to same the 9th and 10 came and went and mother's day passed and my flower gift was a failure. That you FTD ProFlowers being the worst company to deal with for Flowers. I then proceeded to contact FTD Customer Service to explain what happened and the response Thank you for your recent purchase.

Please accept our sincere apologies. We regret to inform you that there is a delay in the shipment of your gift and your order was delivered on May 11th, 2020 at 10:10am left at front door. The shipment was not at my front door or any door for that matter and then they ignored the refund I requested and offered me a 10% discount off a future purchase.

We know that this is not the gifting experience that you intended, and we'd like to help make it up to you by offering a $10 discount on a future purchase. https://www.ftd.com/save10now

We sincerely apologize for the inconvenience this may cause.

Sincerely,
Ronnie
Ref:_00D1I2xcop._5001IWN1Jh: ref

I wanted to share the experience and make sure anyone that want a dependable flower service to look elsewhere and not to get taken by FTD ProFlowers.

That was a complete waste of $112.86 and FTD ProFlowers are underhanded crooks.

Buy your flowers from Trader Joe's as they have the freshest best flower selection.

My reply: thanks for the LATE-LAST MINUTE notice and completely screwing up my Wifes Birthday gift and leave me scrambling to replace this. WHY WOULD YOU NOT KNOW THIS WHEN I PLACED THE ORDER? I have to find out the day before? WHY DONT YOU ALSO TEXT PEOPLE AND INFORM THEM? That is a MUCH quicker and DIRECT contact in the year 2020! You offer a $20 of and the Date I need redelivered isnt even available because it is day before? Wow Thanks for nothing!
COMPLETELY UNACCEPTABLE! I dont expect ANYTHING in a from of a reply from this email, BUT you will NEVER get my Business again NOR will I ever recommend your Company. Ill give 1-800-Flowers my Business if needed or better yet just go get my own Flowers from now on.
This was a BS move by a misguided Company. Be sure to see the worst review on any and all forums I can find...

I ordered flowers for my daughter on the 9th of May for my daughters birthday. The flowers were to be delivered on the 21st. I figured I would give them enough time to do the order and ship during these hard times. I paid for the early morning delivery charge also. My daughter texted me on the 12th and said "Thank you for the flower". This was 9 days early. Absolutely rediculous! I called the 800 number and they said yes it was supposed to be delivered on the 21st, there is nothing we can do except refund the shipping! This does not make it right or any better. ProFlowers is the worst and keep getting worse. Don't trust the delivery dates or times.!

My son and daughter-in-law ordered Mothers Day flowers for me. When they arrived, the vase was smashed to smithereens and the roses were already in full bloom. I followed the directions exactly, using the preservative included and changed the water and preservative 3 days later as directed. The flowers were wilting within 3 days of receiving them. Also, my son said the bouquet was not what he ordered. There were half as many roses as there were supposed to be. Here's a photo taken today. 3 days past Mothers Day.

Called customer service after not receiving flowers on my wife's 75th Birthday. I am unable to go anywhere. I placed order in April to be delivered on specific day. No flowers arrived and I called company. They told me they were 'out of flowers' that they didn't have the $45 bouquet I ordered. I then noticed theyover charged my card for $65. Said I would be refunded but have not received it yet.

DISAPPOINTED! DO NOT ORDER FROM THIS COMPANY. THEY ARE OUT OF FLOWERS!

Plz don't use this business, I placed an order, it wasn't delivered, it was sent to another store, they didn't fill the order,, when the person I was sending them to call and said they haven't received them call flowers,, I where very short with me, I asked why I wasn't contacted ( they had my email and phone number) they didn't have an answer. I asked when I would get my refund I was told to contact my bank. I asked to speak to a supervisor and was told due to the virus that their isn't that many people there... Like a lot of business blame bad service on the virus... Please don't use them