PricelineReviews 2,679

BOOKED A TRIP FLIGHT + HOTEL + RENTAL CAR, THEY BOOKED THE RENTAL CAR PICK UP@ 11:59 PM AND MY PLANE ARRIVAL@ 12:15 AM NEW YEAR'S EVE. RENTAL CAR DESK *******@12:00 AM. ME AMY FAMILY WERE LEFT ON THE STREET@ TAMPA AIRPORT TILL 4:15 AM
TRYING TO FIND LYFT OR UBER OR ANY TAXI WITCH WAS NOT AVAILABLE THAT NIGHT,
ALSO WHEN I GOT TO THE AIRPORT THE NEXT DAY TO PICK UP THE RENTAL IT WAS A FEE THAT I HAD TO PAY FOR OF $24.50 THAT I DID NOT KNOW ABOUT... IT WAS THE WORST NIGHT I HAD WITH A WIFE AND LITTLE KID ON STREET WITH NO HELP EVEN DOUGH I HAVE THE MONEY FOR THE RIDE, BUT THE RIDE NEVER CAME UNTILL AFTER 4 AM.
BE AWARE NOT GET IN THE SAME SITUATION I HAD, NOT MENTIONING PRICELINE COULDN'T DO MORE THEN JUST HEARING ME COMPLAINT WITH OPOLOGIES...

First, I Purchased a reservation through Priceline with Insurance Baymont Inn Kalamazoo East 3800 E Cork St Kalamazoo, MI ******* Day of Reservation #1 (01/01/21) - called on our way to our reservation to cancel due to road conditions - we had slid off the road. Called Priceline who said they could not adjust our reservation because the hotel had already taken the money out, told us to get a refund through the hotel. Called the hotel who refused to give a refund due to us using Priceline. Made a phone reservation through the hotel for the next day. Day of Reservation #2 (01/02/21) - arrived at hotel, checked in. Despite the conditions of the room, husband assured me we could make it through one night. As much as I tried, the conditions presented health concerns for me and my daughters. We checked out. Front desk could not help. Insisted I email the General Manager. I was too distraught to tackle contacting anyone that night. Emailed the General Manager on 01/02/21 - no response (I'm dearly hoping it is due to the weekend) Unable to find an email on the Baymont Corporate website. Unable to find an email on the Priceline website. Chatted with Customer Service via Priceline website - they were unable to help as the hotel already took the money for the first Reservation, which was cancelled via two phone calls to Priceline and Three Phone Calls to the Hotel. I am at a loss. I sit here, with a long list of conditions and photos of which neither party will look at. I am out the cost of two nights of reservations and honestly second guessing all my past recommendations. Priceline is unwilling to help & the hotel states they can't either. Health Department? Better Business Bureau? Instagram? Facebook? I am not sure where to turn or to get the information out on our experience with both businesses. I know I will not use them. If the customer service was better, perhaps as I do believe in second chances - but I will not even attempt to book a stay at any Baymont or use Priceline again.
I feel like a tennis ball. Priceline refused to refund, as the hotel already took the money before I called to cancel…Baymont refused to refund because I made the reservation through Priceline. I will make sure not to use Priceline or Baymont in the future. Since even with Travel Insurance and hazardous roads they were unable to cancel my reservation nor provide a refund. I am tired of just accepting and dealing with companies short falls – I refuse to support a hotel or reservation agency that has poor customer service and health hazards for a room.
I will make sure not to use Priceline in the future. Since even with Travel Insurance and hazardous roads you were unable to cancel my reservation nor provide a refund. I understand the hotel will also not provide a refund - of who also would not cancel our reservation because it was made through you. Thanks for supporting a hotel that has poor customer service and health hazards for a room.

Looking for a last minute flight cross country. I went to Expedia, and the lowest cost was $580.00. I went on Priceline and the exact same flights with the same airlines were $330. That's Great. 24 four free cancellation, so no risk. Wanted to add a car from Hertz. Add $180: still OK. Had to cancel for personal reasons. Airfare refunded. Rental car was no refund, no future credit, no wiggle room.

Book the flight. Skip the car.

I booked a flight and a rental car to go home for Christmas to see my wife and kids. I work on the road and work hard for my money. About 5 days before i was supposed to fly out I was feeling under the weather so I called into work and went to get a Covid-19 test I don't want to pass it on or get anyone else sick. So I called to cancel my flight and rental car. They told me it's non refundable. Best they could do on the flight was give me a credit towards my next flight. And with the rental car there was nothing they could do so here I am out almost 300 dollars on something I never used. Me trying to be the good person and not speed Covid and they declined giving me a refund. I have paperwork from the doctors but it don't matter to them. All I can say is yeah they are a little bit cheaper than normal but you better hope nothing happens where you would have to cancel because good luck getting your money back. Better off paying a lil more and going directly through the company instead of Priceline. I'm out almost 700 dollars on a trip home for Christmas I'm not going to be able to take. Thanks a lot Priceline.

I booked a trip to California with airfare and hotel. There was an option of adding a rental car for $35.00/day so I opted to rent the car as well. I found out ten minutes after booking this trip that my girlfriends mother was coming into town on the dates I booked the trip. Within thirty minutes of booking this trip I was on the phone trying to cancel it. They refunded the hotel and airfare. Not only did they refuse to refund the car rental, they charged and kept $295.00 for a five day rental. Five days at $35.00 is $175.00. It doesn't matter if you escalate it to a supervisor, they simply don't care. So they have an agreement with Budget Rental Car that they will charge you even more than the rental they sold you if you cancel. So they actually make more money if you're up against the wall and can't pick the car up. It cost them nothing and they charge you more than if you had actually picked the car up. Straight up theft! I hope whoever reads this never uses Priceline or Budget Rental Car, I know that I never will again! There needs to be a class action lawsuit against these thieves!

In December 15 I rented a car for Dec 19 through priceline and I received a confirmation email.
3 and half days after the reservation and confirmation I received a phone call form the rental company to inform me that they just got the information from the priceline and they don't have available car because the information sent to them too late and it's charismas break. When I contacted priceline customer service they told me why you don't go and look for another car!. I asked to speak with a supervisor and they should at least try to help me to find another car the supervisor told me all what we can do is to cancel your reservation but we need your permission to do that?!

I prepaid for a luxury vehicle rental for Medford OR. When I went to pick up the car the agent said Medford Airport doesnt have any, I received a Hyundai Tucson ( I paid 370 dollars for 3 days). They said they would file for a partial refund with Priceline as I overpaid. That didnt happen. When I contacted Priceline they gave me the runaround and said to contact the rental agency. Thanks for wasting time. A case for credit card fraud. Allowing for a customer to pay for goods or service they couldnt fullfull is seen poorly not just by customers. Stay away.

Stole my Daughters money and cancelled her flights.

My daughter, (20 yrs. Old), is a CNA at a hospital in Michigan. She had saved up to buy plane tickets to North Carolina and back to Michigan to see me, (her dad), on her Birthday weekend. I ended up getting some time off from work so I went up to Michigan shortly before her trip. I told her she should ride with me down to North Carolina so she could experience the Mountains and see some cool, new things and then take her return flight home. She contacted Priceline and let them know that she would be driving down and was also trying to see if she could get some of her money back for those flights. They informed her that she would have to cancel all of her flights to receive anything back, we understood. Shortly after getting to North Carolina we received an email from Priceline that they had canceled my daughters return flights because she didn't make the flights down and they would not be returning any of her money. After several phone calls between Priceline and United Airlines, (United Airlines, Where the guy laughed at my daughter and hung up the phone on her), we finally found out that it was in Priceline's policy to keep your money and cancel your return flights, even though you paid for them.

I had to purchase a new return flight for her and they did nothing.

We had a flight cancelled due to COIVD-19. We were issued a credit with all the information in the email. I tried to call to use the credit (American Airlines) and they told me that I had to call American Airlines. Sure no problem. I confirmed that AA would have my credit info for the flight, "Yes sir." Called AA and after 25 minutes of holding, I talked to a human. She informed me that Priceline actually would have to be the ones to issue the new flight unless I wanted to pay a $50 per ticket surcharge for not using AA.com. So I call priceline back, and I'm transferred to another person with a 30 minute wait time. The new customer service agent tells me that I am in fact suppose to book through them over the phone. Great- making progress. I'm now on hold (not great wait music I might add) going on 29 minutes. I do get the check to see if I'm still on the line. So I have over 2.5 hours tied up in this process to reschedule a flight. The $30 saved on the first flight hardly seems worth the trouble that I am currently experiencing.

I booked a car over Xmas, unfortunately California went on lock down. When calling to get a refund they refused. I talked to two different ppl at Priceline, the one stated he check with the car rental place which they said denied refund. When calling the car place directly they said they would of never said that since they do not get paid until I pick up the car so not only is Priceline lairs but they are praying and taking advantage of people in the middle of a pandemic.

Let me tell you my horror story. I booked a package deal flight and car from JFK TO MIA. Monday 1st 2020. To Friday 5th 2020 flight was good told renta car was on airport. It was not 45 minutes to drag bags to Fox rental off airport. But the worst was Fox wanted to charge my card another 250+- for the rental after i paid priceline everything i did.
The insurance from my credit card was NOT ACCEPTED THEY WANTED MORE$$$$ FOR THEIR INSURANCE. I told them i also had my own personal insurance that would cover. They refused. I called Priceline ( they sold me this crap) they said nothing i could do pay the extra hundreds of $$$$$ or loose the $$$$$$ i chose to loose the $$$ and loose priceline (should be called PRICFRAUUD)
I WILL NEVER EVER USE PICE FIXERS AGAIN. AFTER 12 YEARS IM DONE. BTW. I returned to the airport went to budget. The bill with Budget was less than extra $$$$Fox wanted to add to my credit card. So my opinion price frauudd fix is done they were once a good company in my opinon now.
Hustlers there are better companies out there

I have never been more disappointed by a travel site. First we did the bundle deal to rent a car and flights together, because they clearly stated that you were able to pick up the car rental at the airport. When we arrived we could not find the kiosk. I doubled checked the reservation and it said the airport again, but there was another address under this. I called customer service and at first she just said well you must have to get a cab to that address. I asked why it said airport and why did this not update until after I paid for the reservation. She looked further and finally found where I could get a shuttle. At this point she just kept repeating directions with no actual customer service. I accepted that I might have missed this some how, but the presentation of the bundle was purposely misleading and the customer service was horrible.

When booking the flights our itinerary updated and Priceline had changed our return flight to Frontier. I was not happy about this, but figured that was apart of the cheapest bundle. At the end of our trip the flight was still active on Priceline and we did not receive any updates. Luckily we tried to check in the night before and kept getting an 'error' or 'reservation not found' message. We called Priceline and were transferred to the flights department which said they would have to call us back. While waiting I called Frontier and they told us there was an error in booking back in September and they cancelled our flight (I still don't know what this means). Their only offer was a 38.00 refund or to reserve their next available flight, which was not until February. When Priceline finally called back they just said "are you sure your tickets were cancelled, this is still showing active", "did you actually speak to Frontier"... Finally the customer service rep looked a little more and confirmed the same thing as Frontier, she saw some sort of error. She then informed us that it is not their responsibility to send us updates or make sure our booking went through or that the flight was active when booking. We get this information from the airline. Meanwhile we are still stuck in Miami with no way home. I told her its ridiculous to charge so many fees and to book through them if they don't support the transaction, but we needed a solution and way home. Her response was that this was the flights department, but it was a reservation issue and they would have to call back. We did not get a call back until 1 am. We had to find flights at another airport and still have not gotten our refunds or another customer service response.

I bought a package to Cancun with Priceline. It included flights for 4 people, hotel, and shuttle to and from hotel. Priceline sent the wrong hotel to the shuttle and they ended up at a different hotel, had to get a taxi back to the original one with out of pocket money. The reservation ended up being only for 2 people, even though it was originally done for 4 and it was a big mess and had to pay extra at the hotel. Will not recommend ever, it is not worth the hassle.

Placed an order on site, called with in 3 mins to cancel due to other person coming with already booked. Called the car company and they cancelled no problem and said that priceline would need to refund. When I called priceline, was told that they dont do any refund what so ever! Explained situation and they didnt care. When i asked for a manager as the site says free cancelation, the Guy named Tray said that they were busy with other callers that were a priority, BUT he would send up a ticket anyway! Still waiting to hear back from manager as it has been more than the time he quoted me for wait time...

NEVER USING THEM AGAIN and DETURING OTHERS!

Do NOT book a vacation bundle unless you're 100% sure you won't need to make a change. Somehow, when they say free cancellation for 24 hours, if you're booking a bundle, they'll only allow cancellation of the flight and not the resort or hotel. I don't understand how booking a bundle can mean only half is cancellable, but that is what they do. So BEWARE. They don't blink an eye to just make you eat $1,200, even if you've been a loyal customer.

Made a car rental reservation several months ago for a holiday trip. Now cannot travel due to COVID restrictions. Tried to cancel reservation and was told by Priceline that the car rental company was the party that needed to authorize cancellation of reservation. Called car rental company back and they said this was not true. Called Priceline and told them that car rental company has said that Priceline can cancel reservation. Priceline stated there was "nothing they could do". Was not only denied any kind of recourse, but was also actively misled by the company. If you book with them they will do everything in their power to keep your money. Stay away.