PricelineReviews 2,679

I used their site to book a hotel room and my first attempt prompted a "This deal is no longer available" box to pop up, so I tried again because it was still showing up. I was charged for BOTH transactions less than a minute apart and Priceline refused to cancel one because they were both "valid." Will never be using them again, terrible customer service. I plan on disputing the charge.

The supervisor, Lara, is incompetent. Never appropriate to hang up on a customer if they've been polite. Was being told I was getting transferred to AeroMexico, only to get the call cut. Of course, there's no callback. I'll never use Priceline again and neither should you.

This company had lied about refund from hotel. Kevin stated he called hotel and said they will not refund. I called behind him and found out Priceline is the one not the hospital.

THE WORST. We have been trying to book a flight through them. We had a flight last year that got cancelled due to covid, and Priceline gave us a voucher, but we can only book through the phone. EVERY TIME, in the midst of confirming the booking details, they have hung up and not called back. Every time, we have been on hold for an hour and half, only to be hung up on. They will not give us our money back or allow us to book it online. Do not trust them with your money.

We booked a hotel through priceline's mystery pricing based on their per night room rate. Turns out that after taxes, resort fees and PRICELINE'S service fee, we could have purchased the hotel through any other site at a higher per night rate and still would have saved money overall. Contacting price line, they couldn't care less. I'm deleting there app and will never use them again.

We reserved a rental car through Priceline and Fox rental to be picked up at the FLL airport for 5 days. However, after waiting in line for over an hour after our flight we found out that our reservation was made for the Miami airport by mistake. Priceline would not change our reservation or refund our money in any way. We had to pay for 5 days of a rental car we never used and pay to rent a different car as well.

BOOKED A PICKUP TRUCK PRICELINE A WEEK AND HALF IN ADVANCE WITH ALAMO RENTAL. DROVE 25 MILES TO PICK IT UP AT THE ALBANY AIRPORT AND THEY SAD THERE WAS NONE AVAILABLE. WENT HOME ALL PISSED OFF. GOT BACK ON PRIELINE BOOKED ANOTHER TRUCK WITH ENTERPRISE THE SAME THING NO TRUCK. DO YOURSELF A FAVOR DON'T WAS YOUR TIME WITH PRICE LINE. IT MESSED UP ALL MY RESERVATION FOR THAT WEEK WITH HOTELS

I was sold a flight/hotel package in December for use in February. The hotel was set to open January 29th. I noticed the hotel website reopening date changed to June 1st and contacted Pricelines. I spoke to over a dozen people just trying to convince them the hotel was closed. I was eventually offered another hotel after someone called a sister hotel and confirmed the hotel was closed for renovations. The next day I recieved a call from their relocation department and was told they only handle people traveling in 72 hours or less. I was told someone else would contact me to complete my reservation. I then received an email stating I was only eligible for a refund of my hotel fees but my flight is non refundable. They will not honor the relocation I was offered and will not refund all of my money. I guess I'll be sleeping on the steps of a closed hotel.

I would not recommend anyone to use priceline for anything. Unless you have a magnifying glass for the very minicule fine print stating that priceline charges you their fee (hundreds of dollars) and you will need a major credit card to pay the vendor their fee for your car rental, hotel room, motel room etc, and if you cancel your bookings with Priceline that you are charged $26.00 -$50.00 cancellation fee for someone to take less than 30 seconds to push a button on a computer keyboard, or point and click a menu option on a computer screen to cancel your bookings for services you did not receive.
It is best you find other means or options to book car rentals, hotels, motels, etc for the value prices you seek. Priceline is a rip off and corporate scam, whereby they are the winners making huge profits from unsuspecting customers that trust this company to exemplify honest and trustworthy practices to provide their customers with exemplary customer service and satisfaction. They do not. Caveat Emptor.

Made a reservation for a car on Priceline, I arrived at my destination and the rental company was closed. The only option they gave to right the wrong was to cancel the reservation and rebook with another company at 5 times the rate because it's day of. When I said that it was unacceptable they hung up the phone leaving me stranded at the airport. Terrible customer service.

Lesson learned, use Priceline only to get price quotes, but never book your reservation through Priceline. I booked a car with AVIS through Priceline. My travel conditions changed so I returned the car one day early. AVIS accepted the early return and directed me to Priceliine for reimbursement of the unused days. Priceline declined to reimburse me for unused days. AVIS told me to call them directly next time instead of going through Priceline and AVIS will honor the price. Had I booked directly with AVIS, I would have been credited for my unused days. So except for price comparison, there is no reason to book anything through Priceline, only to use them as a comparison tool and let the vendor price match.

I reserved a rental car and I charged on my credit card immediately and now I can't fly and they refuse to change my reservation! So I have car reserved for a week and it's paid for and they did NOTHING!

I booked a motel stay for two nights a week in advance. Minutes after I paid, I realized that the motel was 45 minutes from the desired location. I called the motel to cancel and they said I needed to go through Priceline. I called Priceline and they flat out refused to refund or give any voucher 5 minutes after I paid on line. Now, I have to go through my credit card company. I am retired and use to use Priceline for all my travels-never again!

Priceline is good as long as you don't face any problem if so their customer service is horrible even for their negligence. I had a room reservation through the priceline for in Kingston Jamaica however when I showed up there was no room booked for me! I got lucky that in the dangerous city like Kingston didnt get robbed or raped and could find a last minute room in anothe hotel. However, the priceline didnt compensate for my expenses and my bad experience although I called and described the situation many many times. Customer safety is not important to PRICELINE. How can I trust them again? This experience is not acceptable.

I would give 0 stars if I could. I was told by the hotel that I would receive a refund for a canceled booking. And Priceline refused to give my money back. This is no way to do business. People work hard for their money and to just keep. And the customer service person Jerry I talked to really did not care even though I an a VIP member. I will no longer do business with Priceline

These people are scam artists taking advantage of customers during a pandemic. I was a continuous user of priceline until now. We had a flight scheduled and my mother developed symptoms of COVID after being exposed so we had to cancel our flight since it is illegal to travel with COVID. We were apparently given credit without being told we would have to use the credit in the exact same way we booked it, and that if we booked two one way tickets we could not book a round way ticket with the credit. We would also have to book through the agency so it is almost double the price. So we are stuck with credits that we cannot use and that are much more expensive than before. I will not be using them again and will be seeking legal help. Use another travel agency. An extra $50 is way better than losing $400 to these scammers.