PricelineReviews 2,679

Terrible experience with Priceline today forced me to write this review. I've been a lifelong customer, but today I had a rental car booked and had to change or discuss my options due to an emergency. The representative said there was nothing they could do (despite it being a real emergency). They said they could provide me with a full refund. 5 minutes later after asking me more about my personal emergency, I was told that the message was a mistake and that there was nothing else they could do. When I told them that I couldn't even contact the car rental company, they did nothing and said it was out of their hands. I can understand the contract, but there was 0 help given, 0 understanding, no kind of offer or anything. That right there is how you lose a lifelong customer, I'm going to be using Expedia or other services from now on. Save your money people, Priceline only cares about the businesses that they work with, not their actual customers (and I'm a "VIP" customer).

They took our money for a hotel that doenst exist anymore and the lil $#*! boy at customer service hung up on me these people are nothing but scam artist thieves

If you have a problem, especially during these uncertain times DO NOT USE Priceline. Their staff is untrained and down right argumentative both through their chat and phone. I had a representative ask me what did I mean by quarantine? I have been waiting 4 days for a supervisor to call me back and was told they would call me in 24 hours... that was 3 days ago. They do obviously do not train their staff and do not value their customers at all. BUYER STAY AWAY.

I had a car reservation with Priceline. The car provider said that they can't fulfill the reservation and offered an upgrade which was 3 times more expensive. I didn't take the upgrade and left without a car. I was charged by Priceline nonetheless.

I was trying to book a car to rent for when I'm in Denver. I looked at the cars Priceline.com had available. I chose a car, mid-size SUV at $35 per day. After I entered all my information to reserve, I clicked on reserve. The confirmation page appeared and show the price jumped from $35 per day to $123 per day! There was no going back and no changing the reservation. I spoke with "Stark" via Priceline.com chat. He was no help, and after a short time of chatting with him, he ended the conversation. So now I'm stuck with an almost $900 car rental that cant be changed. It's VERY predatory how they work. I will NEVER use Priceline again and will be notifying the BBB and whoever else I can that will listen. ABC, NBC, FOX news, it doesn't matter, whoever will listen.

I have booked 5 nights at the RED ROOF INN in Madison Heights, in February 2020. I paid $265.05 when I booked on PRICELINE and when I checked in at the RED ROOF INN the same day, the front desk employee asked me to pay again $265,05. I showed her my proof of payment on the PRICELINE website which was not just a pre-payment, but a full payment (and I could prove the day after that this amount has been debited on my account). She said I had to pay, Priceline has not debited my card, which was not true. It was late evening and I was tired, so I paid a second time knowing that I would have to talk to the Manager the next day. When I came to my room there was a strong smell of cigarette smoke. I asked the day after to change the room which they kindly accepted. The second room had also a strong smell of smoke but only in the bathroom + it was not clean. I told them but I had no other choice than accepting this one cause all the other rooms were booked or not available. I decided to leave the hotel after 2 nights and I asked to talk to Mr. CUSTOVIC the Hotel Manager. He understood the problem and he reimbursed the 3 other nights. I showed him that I had to pay twice my 5 nights and he said he would take care of the problem and make sure I would get my money back for the other $265.05. Two days later, since nothing seemed to be done, I came back with a friend and Mr. CUSTOVIC promised me again that everything has been done, I just need to wait a few days until the refund appeared on my account. I could not come back a second time because I had to catch my flight back to Europe the same day. In the meantime, I wrote several email s to Mr. CUSTOVIC. He NEVER answered any of my emails and THEY STILL DID NOT REIMBURSE ME. THIS IS UNACCEPTABLE! I DO NOT RECOMMEND THIS HOTEL AND I WILL DO EVERYTHING TO GET MY MONEY BACK! N. BAUR

DO NOT USE!
Had to cancel a flight and did it during the 24 hour "free cancellation" period, but Priceline didn't cancel it. Spirt Airlines still charged my card. When I finally -- after trying for a whole day -- got a human rep on the phone from Priceline, I was told she couldn't do anything for me and I had to call the airline myself. It wasn't my mistake. Airline won't believe me. Such a FOOL I was. Same price for airline tickets at the airline websites as what Priceline charged, and you can't pay for your bags on Priceline, you have to go to the airline sites yourself anyway to do that. This is shameful business practices. Does Captain Kirk know what creeps he is advertising for? We need to do a class action lawsuit.

I booked a hotel for the same day check in. When I arrived at the hotel I was told there was an extra $150 pet fee that Priceline did not not include in the hotel description. I reached out to Priceline and they told me they could not cancel my reservation until the hotel that I booked through them accepted the cancellation and that they would email the manager of that hotel to request a cancellation. I called the hotel myself and spoke to the manager on duty. I was told Priceline could cancel and refund the hotel bill "if they wanted to". I ended up having to sleep in my car because of this company. Now today I am told by Priceline there is a "no show " fee and will not be refunded.

I booked hotel in priceline website. They do not have a proper information about hotel amenties. It says that hotel has a car park available but it doesnt say that it is not free of charge. Because of this misleading information I had to pay extra in the hotel as it was already late when I checked in, despite there were many other hotels available with free parking. I would choose the other hotels I had known about it.

Horrible customer service and horrible experience. I will never use this company again. Tried to book a hotel, on the last screen after I entered my credit card it said the rate wasn't available. I went back and tried to book the hotel again, I was charged twice even though the first time the message on my screen said it didn't go through. Called customer service and they were horrible. Never again will I use Priceline. Charging me twice for their website not working. Absolutely ridiculous!

I always knew that booking through priceline made it extremely difficult to make modifications to hotel & flight & car rentals. And that's okay to a certain degree. But now I know they will rip you off if you need to make a modification that involves something serious like death of a parent. They don't give a rip about you or me. True story.

After several calls, a nasty representative named Steve id# ******* told me accounting can't help you. There is nothing we can do. It's our policy. There are no managers. Prepaid charges are kept whether you take the car or not. He was rude and said it was my fault for not reading...

FULL STORY
I booked a reservation with priceline for a rental car. I pre-paid for the car in advance to save time and lock in a price... When I got to the rental company FOX I waited 4hrs to get service, due to the price I waited. When I finally go to the counter they requested to place $600 hold on my card which I didn't have. I left, called my bank to have the prepaid charge refunded and thought nothing of it. 3 months later I saw the charge back on my card.

Please don't used them bad very bad, not good
I rent a van the add say unlimited miles not correct I have it pay double the amount and I was not able to cancel please read all and my advice don't use this please I will never use the. Again.

I booked a hotel and car, they were offering a upgraded room compared to their competitors for $0, completed my booking and noticed on my itinerary it was all a scam! No upgraded room, they put a standard room on their! Only reason I booked through Priceline because of the free upgraded room. Other websites were $60 cheaper than Priceline. Called customer service and they said they can't help because I didn't select a room, so they assigned one. Lying because I have screen shots of the whole process because my boyfriend said "babe it's to good to be true" so I screen shot the whole process for him. Which I'm glad I did because they can't say I'm lying. But, they still refused to change the room type! Also the room said free cancellation until a day before check in, now they saying it's no free cancellation. Whole website is a SCAM

Up until covid I would say we travel a significant amount. Booked a domestic flight for my son and myself as he was having surgery out of town. Surgery was cancelled due to covid so I cancelled flight. Had a credit for 1026. 00 usd. It has taken me several hours (4 plus hours) to book a simple flight with the credit. There is NO quality assurance as they don't put noted in and I'm not sure these so called travel experts have any clue what they are doing. Spoke to 3 different Priceline employees and still same run around. I almost feel like they are hoping I give up and let the credit go. I only gave a 1 star as realistically no star would be appropriate. I did my own leg work and spoke with WestJet to confirm everything but still more hassle with Priceline. I will do everything in my power to avoid this company.

I booked a hotel but wanted to just change locations but couldn't and my record show only about refunds only and nothing about switching rooms. No one could not help me so I'm stuck in this hotel until my stay is complete. Yes I could cancel but I would lose money which was stated but could not just change hotels, same name just different location. It has been a horrible experience and will never used priceline again or any other without go completely over the policy. As far as priceline I'm done with them, and to think I've used them to booked my previous hotel, you would think in order to keep a customer happy it find to make some wiggle room. Thanks but no thanks no matter how good the deal is priceline is off my radar.

Made flights for vacation and they changed our flights to 4 one ways. Our return trip is now 26 hours before we get home instead of 8. Tried to call for anyone and of course can't get a hold of a person. Overnight in Boston on my dime and an extra day. Don't use this site.

I have been using Priceline every single day of the year for about two years now I am a platinum member first of all they have problems with lying and customer service in their whole system together throughout did two years I've been using them they have caused so many problems for me that I don't want to use them anymore like today and yesterday, yesterday was Valentine's Day I booked a room that said was available to get there and to find it's sold out so I have to call Priceline to cancel but no I can't because the wait time is two hours and there's a winter weather advisory and it's 27° outside I didn't receive a call back until 11:13 at night For just the men to hang up on me after waiting for so long and then I go on Twitter to find out they're doing that to everybody but all they can do is give me a refund and no free night they don't give a f*** about who spends their money with them so you shouldn't spend your hard earned money with them I had to sleep in the car on Valentine's Day with my boyfriend then I got a flat tire on my way back up to my own state because I was traveling because I couldn't get a room stuck out there for an hour had to buy a jack from AutoZone and then get back in my own state late We couldn't even do anything for Valentine's Day but drive because of Priceline

First we were not allowed to choose seats without additional fees and when calling the airline directly, were told that there would be a $50 fee for each seat with each leg of the trip.
Second, we were told the wrong information about which rental car to choose and wound up spending over an hour waiting to get it resolved after originally waiting an hour to get the car in the first place. The car will not shift out of gear and sounds as if the engine is winding out and Thrifty is worthless.
Third, the hotel had not been paid so I had to pay again to get the room I booked and paid for. When calling Priceline, it was OVER an hour wait and was told that the room had not been paid for. When I reread the contract it clearly states that the hotel would only require a copy of my card for incidentals.
When I asked for an itemized receipt they couldn't provide one.
This is the 3rd and last time I will ever use Priceline or Booking.com...

If you are booking airline tickets, go check airline website before you pay at priceline. Under pandemic, priceline will forfeit your residule value without mercy if you rescheudle our booking to a cheaper date, however, some airlines will keep your residule value in their travel banks, so you can use it for future booking. They often make mistakes in flight availabilities. Again check with the airline before you deal with priceline. Be aware price gouges customers in many ways.