PricelineReviews 2,679

I have been doing business with Priceline for over 20 years. At first, there were substantial savings. It is no longer the case. The savings were great enough to make up for the occasional cancellation. After Covid, many conventions were cancelled and Priceline is the only service that is not willing to work with anyone and asks to call the hotel which is not the policy. The hotels refer us back to Priceline and Priceline refuses to allow it's customers to speak to a live agent. I will be booking my own hotels in the future who are willing to work with their customers.

I work in retail and after the last year I deserve a break. I found a weekend retreat in Arizona that would be just what I need. I booked a Flight and a hotel thru Price line on March 6. I am all set to go. The resort owner contacted me March 29 letting me know that they had a death in their family and they needed to reschedule my weekend. We agreed on a date in May. I tried to change my itinerary on line. Nope couldnt do it, It would not accept my priceline booking number. No biggy it happens. Then I tried to find an email for them Nope, cant email them. I found a link to text, I sent a message and got no response. Well the dreaded last resort make the phone call. It goes like this. Do to high volume of customer calls we ask that if you are not flying in the next 7 days to hang up and use our website. I tried the website, it is as broken as this company is. I decided not to hang up. A nice recording came on an again told me about the high volume of calls and that if I needed to talk with a real person that I wouldn't have to wait on hold ( yippy) that they would call me back in more than 47 minutes (OH $hit). Hmm, Do I ask my boss if I can answer my phone while I am working? Not a good idea. If it rings maybe I can sneek ito the bathroom and spend 30 minutes on the toilet. Again probably not a good idea. When my shift was ending I called the number to be added to the call back list. Yep 47 minutes later they called back. You really want to know what they said... You will have to call the hotel and the airline to cancel or change this flight. $#*! me!
I called the airline and they referred me back to priceline. I called the hotel, and again they referred me back to price line. $#*! me twice! So now I start this entire bull $#*! over. I wait another 47 minutes to talk with a person. It goes like this. Their is nothing I can do for you sir, you must call the hotel and airline directly. CLICK. Price line can keep my 250.00 and shove right up their $#*!. DO NOT USE THIS COMPANY... They are not in the bussiness to help people, they are in the bussiness to take advantage of people. Shame on them especially during a pandemic that we are all tired off!

I make mistake I call them about it because I need a night hotel but don't let me check in at time I needed so I call custumer service Priceline I tell about they refuse to cancel my reservation was very frustrated so I pay a hotel I don't used I call right away went I notice that mistake but take 2 hours to connect with them

Yesterday I had a reservation at SpringHill Marriott hotel. In the middle of the night the fire alarm went on, I woke up and called the front desk to make sure it is a true alarm. The person told me that it is and requested me to evacuate ASAP. I evacuated and outside there was a fire truck and I was so tired after 12 hours of work and had to find a place to pass the night. In that middle of the night I had to drive for more than an hour. Today when I ask the hotel for a refund, the hotel representative told me to ask price line where I made the original payment. I called the price line and the customer representative after speaking with the hotel she told me that they can refund only half of the price. In fact if they were genuine they should compensate me for the night they messed up. But they are not even volunteer to refund the whole price. Since I used to use this website for long time I haven't even checked their ratings until today, which is 2 star only. Now on wards I don't use this website and I don't recommend it

I tried to book on Priceline On their express deals, basically They don't have pictures for the hotels inside plus when there is good price on their deals they Don't give you the option to choose The hotel that you want specifically And they don't provide refund, this app is a joke. They give me the worst hotel ever check the pictures

We have a Frontier Airline flight and a Fox car rental booked through Priceline to LAX. The flight lands at 11:55 pm. I was not informed (or perhaps I didn't see) that neither the Fox shuttle nor their office is open from around 11:30 pm until around 5:00 am. So, my wife and I get to hang around LAX for five or six hours. Neither Fox nor Priceline has any interest in changing the car rental to another company to accommodate us. We are after all their customers. I had a chat with some called Ares with Priceline explaining the situation. They told me to call Fox rental car. I told them I had. I asked if Priceline would pay to rent me a car for ONE day from one of the 24 hour rental services. I did not get an explanation, I did not get an aplogy, I didn't get a "Good By", I didn't get a "Sorry I can't help"... Ares just terminated the chat... he just terminated the chat. This company is not helpful to its customers.

Had a car reserved in Florida when we got to the airport they told us there were no cars, we had to go to a off-site location which cost $40 via Uber once at location found out there was no car rental at that hotel, another $200 Uber ride to our destination never did get a vehicle Priceline was no help at all.

I just booked my trip for my family last night. Just after I booked, I recognize my kids may have a higher risk of covid -19 so I decide to cancel the trip right away. I called the rental company to cancel and they agree, using the reference number and phone number provided by Priceline confirmation email. When I booked the trip, Priceline always show the car rental as "Free Cancellation". But when I talked to customer service from Priceline, they refused to refund my money. They said car rental is not refundable. This company is working just like any big SCAM in the dirty market. Shame on PriceLine.com.

Worst experience ever! Never have I had to go through such a difficult time just to change reservation dates for a trip that I wasn't going to be able to make because of a severe snow storm that came last minute. I was told that I couldn't cancel and get a full refund nor could I change my dates due to circumstances out of my control. I was basically told by Priceline that there was nothing that they could do! I was not going to let them take $800+ that I had already paid for hotel reservations and wasn't going to be able to make. I spent 2 hours back and forth with Priceline and the hotel until finally the hotel manager demanded they cancel my trip and give me a refund. I will NEVER be using Priceline again nor recommending it to any friends and family, in fact I'm already warning them to NEVER use your terrible service!

Overcharged when given a quoted rate
Totally disappointed with service, hold time on phone, lack of knowledge

Never use Priceline to book a reservation for a hotel room. This has been the worst experience that I have ever had. I accidentally used the automatic date in the calendar for my check in date and I have been trying to change it since the second I made the mistake- for a week now. Their automated customer service rep. Told me that they could not change the date or cancel it. You can forget speaking to a real person. I called the hotel and made the correct reservation through them, which was only a few dollars more. That's what I'll be doing from now on. Trust me, it's not worth losing the customer service. I will never use this company again.

Took my money! No room! No good explanation! Days of waiting for a call back! Booked with them twice, NEVER AGAIN! Do Not use them EVER!

I ordered flowers from Priceline.com for my sister's birthday. I paid extra $15 for a teddy bear. They charged extra $15 for choosing the delivery date, extra $15 for delivery service, extra $15 in taxes. Total of about $100. They sent me an email with a link to follow the delivery. The link doesn't work. I emailed them asking about the link. They do not reply to their emails. She finally received the flowers, late. 6 small pink daisies. No teddy bear, no vase. I could have pick those for free in the wild, from the field outside my home. They don't even deserve 1 star.

We had a family member pass due to Covid. Booked a plane ticket with priceless. Found out through covid the funeral would be pushed back 3 weeks. After calling Priceline many many times, we finally reached a real person... they would not help to relpace or refund the ticket money! Worse booking site EVER! Stay completely away from these ppl if you do not want to loose your money due to unforeseen reseason! These ppl have zero compassion!

I rented a vehicle through Priceline in January. I prepaid for a Mid-Size SUV and it came with a guarantee because I prepaid the reservation in full. When I arrived to pick up the vehicle, Priceline's vendor partner told me they did not have the size vehicle I rented. They told me that they only had a standard SUV and I would have to pay an upgrade fee to get the vehicle. When I questioned this and showed my guaranteed reservation, the rep just told me either I pay the upgrade fee or lose the money I already paid because it was a prepaid rental and it would not be refunded. I was held hostage now needing a car and not wanting to throw away the $252 I already paid, I paid the $159 for the upgrade and fees for the 3 days I had the rental.

Once I left, I called Priceline to see why this happened. I spoke to a very nice rep who told me I should not have had to pay, that they have an agreement with their partners to upgrade for free in these cases. She then told me what I needed to do to get this money refunded. She sent me an email where it clearly stated I should not have to have paid extra. The email instructed me to send a copy of my final receipt to Priceline and outline what happened. Which I did when I got the final receipt upon returning the vehicle. I was then told it would take 7-10 days to investigate. 10 days later I received an email saying since I used the vehicle they would not be refunding any of the money.

So I called in and spoke to a rep who told me my case was actually verified and they were trying to get their partner vendor to refund me. I have continued to call back once a week and just keep getting put off by them. Finally today I received an email saying they are refunding me $17. I don't even know where they got $17 but it is unacceptable. I have filed with the BBB and am warning everyone to STAY AWAY from Priceline. They don't have your interest at hand and go against their own word. Not just what reps said but what they actually emailed me from their own corporate rules and regulations. I work in a customer driven industry and if I ran my business this way, I would be out of business.

I paid my reservations bc I was going on a cruise, but the cruise was canceled so I tried to change my flight and priceline was trying to overcharge me when they are supposed not to charged to change the flight. I will never purchase a flight with them again!

I tried to reserve a car and before it was confirmed I got a message stating that the car was no longer available.
Since this was through Payless, I went to their website and reserved the same car for the same price. However, when I went to my email to print the confirmation, I had confirmations from both Priceline and Payless. I have tried to call Priceline and due to the winter storms, I cannot talk with anyone unless out travel is within 3 days. I chatted with Vincent and he could not help me and asked me to call and talk with a senior agent which I cannot do since we are not traveling within 72 hours. I am beyond frustrated! We have used Priceline for years for our rental car needs, but unless this is rectified with a cancellation and full refund, we will not be using Priceline in the future. This is not acceptable!

I am truly disappointed that priceline has a no refund policy for car rental. It is almost unethical, in these dire times of a pandemic, to issue a non-refundable service or product. I have booked a rental for 4 days in which it have never been touched or moved out of the parking lot as travel was cancelled for me. To issue a a complete non-refundable is a theft in itself as there would be no other service or cleaning fees that they would use, the car rental would also be fully available on those 4 days that I initally booked it for. Unfortunately, I have neglected to read the fine print but a great company would review things on a case by case basis. Priceline is not consumer friendly and I will never book with them again because of this. As a healthcare worker, I have always made sure that care was given tailored to patient on a case by case basis. Priceline is not reliable and in these dire times, I expected more from travel companies like them. Truly disappointed.

Please do not make the same mistake as me. I purchased over 1600 in travel, then my computer did an unauthorized purchase via a shared computer. The company absolutely refuses to refund my money (150$) Compared to the 1600. I repeatedly stayed my rights and that it was unauthorized. They told me that the policy on the purchase states it is not refundable however they refuse to acknowledge I did not authorize any kind of this particular purchase. They have fancy commercials however I was on hold accumulativly over 8 hrs and kept bring transferred. Reported to BBB.as well as my bank and will. Persue further. This is the second time. This company has done this to me. I'm over it.

This is absolutely ridiculous. We purchased flights through Priceline WITH the travel insurance.
One of our flights was canceled. We have spent the last three days on the phone with Priceline and they keep transferring us over and over again with the wrong information. Do they give this run around to everyone?!?!?
Hoping we just give up so they dont have to honor the insurance we paid for! If I could give half stars I would
User's recommendation: Never use Priceline!