PricelineReviews 2,679

My family had booked a vacation package through Priceline for August. In June, my son passed away. For my daughter, we wanted her to be able to bring a friend on the trip instead. They would not exchange my son's ticket for another name, even though it was over a month ahead of time. I had to submit for a refund on my sons ticket. Then when trying to add another ticket, they kept telling me to call the airline directly. The airline charged double what we had paid! I called them back as the refund had gone through (priceline received the money, not us). I explained I wanted the refund to go towards buying another ticket on our vacation. So far, I have spoken to 5 different people, only 1 of which English is their first language. And now, with still no resolution, I'm waiting for another call back with an approximate wait time of 16 hours. My family is grieving, and now we have to deal with this as well. They need to work on their customer service, and make exceptions for emergency situations. We will not be booking through them ever again!

No plane tickets and no money
Booked a flight and thought everything was good. Noticed after that it was the wrong city and country for my flight. I live in Canada not USA. Priceline gave the run around and said deal with the airline. Airline says deal with Priceline. Wouldn't help in any way possible. When I asked to speak with a supervisor I was told the wait would be 11 to 25 hours to get a call back. I put in a complaint with the airline and have now disputed the charges with my credit card company. I will even go down to see CTV News tomorrow and talk to them about these horrible practices. I will most likely never see my money again! Never use this company ever! I should have trusted those other bad reviews.

The staffing is sorely inadequate at dollar and thrifty car rental in Denver. It is going to take up to three hours to pick up a PRE-PAID car. There are tons of people and three windows open! I'm traveling with my 84 year-old mother and this is just completely unacceptable! If these companies can't provide a reasonable experience, they should reduce their rentals until they can correct this mess! How about adding some kiosks?

Priceline service for car rentals is very poor and not validating with its partners. It's making the transaction non refundable and even when the car is not available or not picked up is not refunding the payments. It's customer service is trained to not hear anything about refunds. The online robot service the less said the better. Extremely frustrating. Try to stay away and keep this as last option for booking atleast I would. Happened multiple times.

So... I clicked on a package deal that gave me a rental car and flight at a decent price. It also put me on the exact same flight arrival & departure times of my wife and daughters' flight (They paid 2 weeks in advance). So I paid for the package only to find out that those weren't the actual flight times and now my wife and daughter will be stranded for hours waiting for me to arrive at both our our visiting and home destinations (Neither of them drive). Had I known that those were not the exact flight times I would have never clicked on that package deal. I called their customer service line and got a whole bunch of corporate jargon from their customer service representative who was well versed in that (you could tell he had recited those lines multiple times on a daily basis) and only offered more problems and no solutions. On top of that the representative had a condescending attitude and tried to convince me that the times on my purchased itinerary were the times that I had initially seen before clicking on the package. He then offered to cancel the whole transaction for a $15 fee. I told him this was not my fault and why should I have to pay a cancellation fee. He then went on to say it is in the contract which was not generated until after they took my money. I do business with them frequently, but this will be the last time I do business with them... EVER!

I had booked my reservation for the hotel and flight two months in advanced from my vacation. I had no problem checking in my flight but when I arrived to the hotel in Cancun, the people from check in were unable to find my reservation but were able to find two of my family members that also booked with Priceline. I clearly had the hotel confirmation number and my itinerary were I have paid the full amount but the hotel I was staying in was Paradisus all inclusive hotel and they told me Priceline did not send over the reservation and that I had to contact them to get all this sorted out. 7 hours later in the hotel lobby Priceline was not about to fix anything and told me to call tomorrow morning that there reservation department would be open at 9:00am. In distress and tired I had to pay 800 dollars out of my pocket in order to stay the night in the hotel. The following morning the first thing I do was contact Priceline and again they were unable to fix the problem. The only thing they could do was refund me the money for the hotel. I had wasted a day in a half and I had to pay out of pocket in order for me to stay in that hotel. Something that was spoused to be one of the best experience became a nightmare. I will never book with Priceline and will tell others about my experience with them.

Don't book a hotel room through this company. I booked a room through Priceline and called the hotel room and they told me that it wasn't the room that I even wanted. I canceled it within 24 hours of booking it and was still charged and they refuse to refund my money and told me that they are going to charge me $1059 if that was the case what is the point in making a reservation to begin with and then having an option to cancel. They have horrible customer service so save the 15.00 extra dollars a night and go through a different company because this is the worst one yet!

I booked a flight from Harrisburg, Pa to Hawaii, in March 2021. When we got to the Airport our previously assigned seats were changed and my wife and myself were separated on the plane. Coming home from Hawaii, we were separated and were not in the Premium economy seats I had paid for. We were in economy section. When I tried to contact Priceline for an explaination, I got shuttled from one operator to another. The only contact I could find was a Bot program on there Web site. Where they just said contact the Airline. Very second rate service and total lack of interest.

Priceline all they care about is making their money, will but you in whatever hotel, and when the cleanliness is not up to standards, they recuse to refund your money

I double booked a rental car and Priceline refused me a refund
Booking online can be sometimes confusing (although I book online a lot) its not right to be charged for a car I didn't use.
I am a business owner and I travel frequently my company, family or extended family will never use Priceline again
Priceline line has steadily gone downhill

I was booking a hotel, at the top of their Payment page, it clearly stated "flexible cancellation until 11:59pm July 9th" right below the hotel's name, highlighted in green color. Because of this statement, I went ahead and completed booking. I then received an email confirmation, but within the email, there was a section for "cancellation policy" where is said "26% of penalty will be charged if canceled after July 4th". I called customer service, the agent and the 2nd level agent both just repeated the same stuff to me, that the cancellation policy was stated in their contract somewhere. I then requested for a supervisor, he told me the same thing: those cancellation policy were indicated in the contract under the "Booking Conditions" link where it had other links such as "Terms and Conditions", "Privacy Policy". I asked them why they didn't show these detailed policy at top of the page, where it said "flexible cancellation until 11:59pm July 9th", or why did they display this statement at all, which obviously misled me. I told them I didn't click on the "Booking Conditions" link because I was convinced by the clause "flexible cancellation until 11:59pm July 9th" at the top of the screen. Btw, there was also no hover over description or any side note explaining what "flexible cancellation" means. To me, I thought cancellation is flexible until July 9th. Their response was "the policy was stated within the contract at the time of booking, therefore there is nothing we can do". They refused of any wrong doings and didn't honor the full refund because of the hidden terms in one of their many links at the bottom of the screen. So watch out for Priceline, don't fall into this trap like I did. They have no integrity or honor, they would do anything to trick customer into "complete booking" first, even if meant misleading customers with false information.

I buy insurance with priceline i cancel it and they choose to not refund me there insurance is a rip of purchase it directly from the insurance

I had to upgrade onsite or get stranded. Sixt had no intension to do anything about it and Priceline neither. I ask for reimbursement but I can tell you both Priceline and Sixt are telling you that they are not responsible. The only thing you gain is hours on the phone and the experience that you better not deal with this amount of incompetence. It is a shame that these kind of business practices are allowed. BIG TIME SCAM!

We use priceline for a long time for any small trip. This time is my last time that I will use them, they don't know how to take a responsibility. I ordered online a motel with priceline Super 8 by Wyndham Idaho Falls. I never had such a bad experience with motel. First of all they give us a smoking room. Second the room was stink, there was dirt on the floor, holes in all the towels, all the sheets were dirty. In the bathroom there were dead flies. On the website it's say that they serve breakfast. That breakfast was a very unfunny jokes. A bottle of water, a muffin, a bar and a very tiny orange. If you don't want to serve breakfast Don't serve one. We were travel a lot, never had such a bad experience. When we call to priceline to complain which I never complain before. They didn't care at all. They didn't try to help. By aware that if you have a complain about a motel, you are on your own. They don't care

Priceline places ads under google listings while searching for hotels or resorts that are not listed with them. These ads show misleading prices of other properties and misleads the customers. Awful business practice. Keep away from Priceline.

Horrible customer service I have been hung up on, lied to, and put on hold over 30 minutes. They changed my flight without communicating it to me and know will not refund my money.

Whatever you do, do not book through price line. Outrageous fees and good luck canceling then rebooking. They will charge to triple

Today I booked a hotel in California with Priceline. I had an agent help me due to needing a handicapped room. After they took my money I never received a confirmation email. They told me they sent me 8 emails. Next I statrted reading the reviews to this hotel which lets say made me second guess staying in this area. So I decided to cancel the reservation the same day. When I called the hotel the worker was very rude and said she doubts I will get my money back. Then I called Priceline I could never get anything other then a recording confirming that they sent me an email for cancellation which I never received. And stayed that my money should be put back in ten days to contact my bank. I learned my lesson and everybody be aware of how they run there business. I will never book at any of there hotels ever again and I will never use Priceline again. Thank you God don't like ugly.